Personal Safety

To get you to your destination safely and promptly, we aim to provide high-quality, safe, on-time service that exceeds customer expectations. Learn more about our Amtrak customer service commitments.

Whether you are planning a trip or are already onboard, take a moment to review important safety information and resources.

Onboard Safety

Tips for Your Trip

  • Arrive at least 30 minutes before your train is due to depart. Some stations require more time.
  • Check-in early to arrange for pre-boarding if you need extra time or assistance.
  • Watch your step on station stairs, escalators and train platforms.
  • Stand back from the edge of the platform.
  • Be careful when crossing the gap between the train and platform.
  • Help children when boarding and leaving the train.


  • Only use authorized Amtrak Red Cap service for assistance.
  • Use seat backs and handrails while walking through the train.
  • Watch your step when boarding and leaving the train.
  • Watch your step moving from car to car while the train is in motion, as the vestibules can be slippery.
  • Wear shoes at all times and use caution when wearing shoes without rubber soles.
  • Never attempt to board or exit a moving train.

If You See Something, Say Something


Whether at the station or onboard the train, if you see something, say something. Report suspicious items, persons, behavior or activity to station or onboard personnel or Amtrak Police Department by texting 27311 (APD11), calling 1-800-331-0008 or 911. Save these numbers in your contacts.