Accessible Travel Services
Our goal is to provide safe, efficient and comfortable service to all of our passengers. We are pleased to provide additional services to passengers with disabilities, and we have worked to make our facilities more accessible to customers with disabilities.
Making Reservations for Passengers with a Disability
Reservations for accessible space are often required. See here who may reserve accessible space and the many different available methods by which to book.
Amtrak is committed to providing accessible facilities to our passengers with disabilities. Find out here how to tell if a particular station is accessible and get some tips for getting assistance at the station.
Traveling with a Companion/Attendant
Several factors come under consideration for passengers requiring assistance onboard. Learn more about traveling with an attendant as well as the discounted companion fare.
Wheeled Mobility Device Services
Check the guidelines for the types of manual and powered wheeled mobility devices that can be accommodated onboard and get more information about boarding and detraining procedures.
Use of Oxygen Equipment
A variety of oxygen equipment is allowed onboard Amtrak trains. See what restrictions apply and and learn how to provide advance notice for passengers traveling with oxygen equipment.
Service Animals and Pets
Pets are only permitted onboard select trains. Service animals are permitted in all areas where passengers are allowed. Learn more about how to include them in your reservation.
Meal Services & Special Dietary Requirements
Get more information about the additional options available to customers with disabilities on trips that include onboard meal service. Also see how we may be able to accommodate passengers with special dietary requirements.
Accessible Thruway Bus Service
Some routes include Thruway bus service providing connections to additional destinations. All coaches are accessible and lift-equipped, so if part of your trip includes Thruway bus service, get details here about how to complete your reservation.
Accessible Travel Requests and Feedback
Get information about how to request a reasonable policy modification that may be needed due to a disability. Or find out how to provide feedback regarding accessibility.
Amtrak Guest Rewards
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