Request Missing Points
Please allow up to 7 days for points earned from Amtrak travel to post to your account. If points have not posted after 7 days, you have up to 120 days following your travel date to submit a request using this form. If you are a new Amtrak Guest Rewards member, you may request points for Amtrak travel taken in the 21 days prior to your enrollment.
Learn more about possible reasons why your Amtrak travel transaction didn't automatically post to your account and what you can do about it.
Missing points from one of our partners?
Contact our customer service representatives.
Why didn’t my points post to my account?
Your member number was not included on the reservation.
In order to earn points automatically for your Amtrak trip, your member number must be included on your reservation. Please use this form to submit your request for missing points.
The passenger name on the reservation doesn’t match the name in your Amtrak Guest Rewards profile.
If the names do not match, please call us at 800-307-5000 for assistance.
For any other questions, please contact us.
ENTER YOUR TICKET INFORMATION
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