How to Use Your Transportation Voucher
If you've were issued an electronic Transportation Voucher from us, there are a few things you need to know before you redeem it for travel. We've collected the how-to's, rules and restrictions to show you the ropes, but if you have questions that aren't answered here, call us at 1-800-USA RAIL.
Redeeming Your Transportation Vouchers
The easiest way to redeem your Transportation Voucher is here at Amtrak.com. Just make a reservation as you usually would and select Transportation Voucher as your form of payment when you get to the Payment step of the booking process.
- If you are logged in, you'll see a list of active Transportation Vouchers available. Select the Tranportation Vouchers you'd like to redeem from the list.
- If you are not logged in, just enter the Transportation Voucher number(s) you want to use.
The voucher amount will then be applied to your reservation. You may apply multiple vouchers to a reservation. If you have multiple reservations, you may apply your vouchers to any of those reservations.
If you do not wish to redeem your Transportation Voucher at Amtrak.com, you may call 1-800-USA-RAIL or visit a station ticket office.
Viewing Your Transportation Vouchers
Log in to Amtrak.com and go to the 'My Account' page. There you'll see a list of all the Transportation Vouchers associated with your email address. 'Active' vouchers are those that have not been redeemed and are available to use. 'Expired' vouchers have passed their expiration date and are no longer available to use. 'Redeemed' vouchers are those you've already redeemed for travel.
Rules & Restrictions
You can only use a Transportation Voucher once. If you don't use the entire value of your voucher when it is redeemed, the usused amount will be forfeited.
Transportation vouchers are non-transferrable; the person named on the Transportation Voucher must be one of the passengers who is traveling. The name used in the reservation must exactly match the name indicated on the Transportation Voucher.
Transportation Vouchers expire one year (365 days) from the date they are issued.
Passwords are case sensitive, should be at least 10 characters long and should include 1 uppercase and 1 lowercase alpha character, 1 number and 1 special character. ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` < | > ~
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