How to Cancel Your Reservation
Ticket Changes and Cancellations
- Changes. Amtrak is waiving all change fees for reservations made by December 31, 2020. This includes reservations booked with points. To modify a reservation, log in to your account, go to ‘Modify Trip’ on Amtrak.com, or find your reservation from your account on the home screen in the Amtrak app. A fare difference may apply to your new itinerary.
- Cancellations. Amtrak is waiving all cancellation fees for reservations made by October 31, 2020. This includes reservations booked with points. If you want to cancel your reservation without a fee, you must call 1-800-USA-RAIL and speak with an agent (not available via Amtrak.com or the Amtrak app).
Canceling Reservations Purchased Online
You can easily cancel your reservation online if you booked it at Amtrak.com.
If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. The 'View/Edit' button will take you to your reservations where you can click the 'Cancel Trip' button and follow the steps for cancellation.
If you purchased your tickets online as a guest, you may cancel your reservation online by clicking 'Modify Trip' at the top of any page. Enter your reservation number and email address or telephone number used when you made your reservation and click 'Find Trip.' Then, click the 'Cancel Trip' button and follow the steps for cancellation.
If you have made modifications to your trip after booking it online, you may not be able to cancel it online.
Canceling Reservations Purchased Elsewhere
If you paid for your one-way, round-trip or multi-ride reservations with a credit card or an eVoucher, you can also cancel it on Amtrak.com, even if you made your reservations on the phone, at a Quik-Trak kiosk or with a station agent.
Just click the 'Modify Trip' link at the top of any page. Enter your reservation number and email address or telephone number used when you made your reservation and click 'Find Trip.' Then, click the 'Cancel Trip' button and follow the steps for cancellation.
Cancellation Fees and Restrictions
Cancellation fees may apply to canceled reservations. Not all tickets are eligible for cancellation and may have further restrictions based on the type of fare you reserved. Please review our Refund and Cancellation Policy for more information.
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