Request Missing Points

Please allow up to 7 days for points earned from Amtrak travel to post to your account. If points have not posted after 7 days, you have up to 120 days following your travel date to submit a request using this form. If you are a new Amtrak Guest Rewards member, you may request points for Amtrak travel taken in the 21 days prior to your enrollment.

Learn more about possible reasons why your Amtrak travel transaction didn't automatically post to your account and what you can do about it.

Missing points from one of our partners?
Contact our customer service representatives.


Example :123ABC-10MAY20

Enter the entire reservation number exactly as it appears on your ticket. The first 6 characters will either be a combination of alpha-numeric characters, numeric only (0-9) or letter only (A-F), followed by a date.

Departure Date
Please enter a valid date between {{startDate}} and {{endDate}}

Select Departure Date

Depart From station and Travel To station must be different.
Add another leg

Add a train or bus leg to your trip.

Every leg must be entered as its own leg. For example, transferring from a train to a bus must be entered as two legs.