Cookie Policy & Preferences

 

Updated: July 23, 2023

This Cookie Policy (“Policy”) describes how National Railroad Passenger Corporation (“Amtrak”, “we”, “our”, or “us”) uses cookies and other similar technologies (“Cookies”) while you are using Amtrak.com (“Site”). For more information on how we process your personal data, please read our Privacy Policy.

Section 1 — Cookies

Amtrak places Cookies on your device. Cookies are small text files that are saved on your computer or mobile device when you visit the Sites. For example, we use Cookies

  • To remind us of who you are and to access your account information (stored on our secure servers) to deliver to you a better and more personalized service. 
  • To estimate our audience size and usage of our Site, including measuring repeat usage of the Site.
  • To deliver advertisements that are more relevant to you based on your interests, and to help measure the effectiveness of those advertising campaigns. This information may be shared with third party partners, such as advertisers, to help customize your user experience. The third party partners may also use this information to provide you with targeted banner ads about our products and services, and the products and services of our partners, even after you leave the Site and browse other non-affiliated websites.
  • To measure and track certain traffic patterns, including information like the areas of the Site you have visited, and your visiting patterns in the aggregate. We may use this information to better personalize the content, banners, and promotions that you and other users will see on the Site.
  • For your convenience so that when you return to the Site, you are identified and your preferences are remembered. It allows us to recognize you upon visiting the Site, prior to logging in. However, we do require you to log in before doing any redemption, purchase or profile edits.
  • For IT security purposes. 

For more information, visit www.allaboutcookies.org.

Section 2 — Types of Cookies

Amtrak uses the following categories of Cookies on the Site: 

Strictly necessary Cookies: These Cookies are essential in order to enable you to move around the Site and use its features. 

Functionality Cookies: These Cookies remember your choices, such as your language preferences, and enable us to offer you the Site tailored to your needs and make your visit as pleasant as possible. 

Performance Cookies: These Cookies collect information about how you use the Site, e.g. which pages you go to most often, in order to improve how the Site works. 

Targeting and Advertising Cookies: These Cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They remember that you have visited the Site and this information may be shared with other organizations, e.g. advertisers.

The specific Cookies that we use on the Site and their purposes are described in Section 4 of this Policy. 

The Cookies used by Amtrak are either first party or third-party Cookies. First party Cookies are set by Amtrak and share the same domain. Third party Cookies, on the other hand, are stored by a third party provider or organization.

We use both —Cookies that expire once you close your browser (called ’Session Cookies’) and Cookies that stay on your device until you delete them or they expire (called ’Persistent Cookies’).

Section 3 — Your Control Over Cookies

Except for Strictly Necessary Cookies, you can accept or decline categories at any time by selecting the Manage Cookie Consent Preferences link above and confirming your cookie choices. 

You may withdraw your consent at any time by deleting the Cookies. If you do not accept all Cookies, you may still browse the Sites however you may not be able to use the full functionalities of the Sites.

You may configure the settings of your browser to activate, disable or delete Cookies. Detailed instructions are provided by your browser. If you disable or delete Cookies, however, you may have to manually adjust some preferences every time you visit the Site and some services and functionalities may not work. 

Section 4 — Specific Cookies Used on the Site

We use the following cookies on our site:

  • Name/Provider Purpose Categories of Personal Data
    OptanonAlertBoxClosed

    Amtrak

    Lifespan: 1 Year
    This cookie is required to capture when the user's preferences were selected. TImestamp of cookie preference selection
    OptanonConsent

    Amtrak

    Lifespan: 1 Year
    This cookie is required to store the consent categories of the customer. List of consent categories selected by the customer
    x-ms-cpim-csrf

    Amtrak

    Lifespan: Session
    This cookie is required for CRSF protection as a cross-site request forgery token. Unique Anonymous Token
    x-ms-cpim-trans

    Amtrak

    Lifespan: Session
    This cookie is required by Amtrak.com to track the number of authentication requests. Unique Anonymous Transaction Identifier
    x-ms-cpim-cache

    Amtrak

    Lifespan: Session
    This cookie is required for maintaining the request state on Amtrak.com. Unique Anonymous Transaction Identifier
    x-ms-cpim-sso

    Amtrak

    Lifespan: Session
    This cookie is required for Amtrak.com's user login and maintaining SSO (Single Sign-On) sessions. Unique Anonymous Token
    bm_sv

    Amtrak

    Lifespan: 2 hrs
    This cookie is necessary for Amtrak.com's caching functionality. Caching is used by the site to optimize the response time between the visitor and the website; it is usually stored on the visitor’s browser. The user's bandwidth results are stored within this cookie to help ensure the bandwidth test isn't repeated for the same user repeatedly for the Amtrak cache functionality. Unique Anonymous Token
    ak_bmsc

    Amtrak

    Lifespan: 2 hrs
    This cookie is necessary for Amtrak.com's security to differentiate between human users and bots that may harm the website. Unique Anonymous Token
    bm_mi

    Amtrak

    Lifespan: 2 hrs
    This cookie is used to differentiate between legitimate, human site visitors and unwanted, automated bots. Unique Anonymous Token
    bm_sz

    Amtrak

    Lifespan: 4 hrs
    This cookie is required to protect Amtrak.com against malicious attacks. Unique Anonymous Token
    deviceRegisteredOn

    Amtrak

    Lifespan: 14 days
    This cookie is necessary to support Amtrak.com's multifactor authentication (MFA) functionality for user login. Timestamp when customer last signed in and selected to remain logged in for a specific number of days
    registeredDeviceId

    Amtrak

    Lifespan: 14 days
    This cookie is required for Amtrak.com's multifactor authentication (MFA) when users sign into the site. Unique Device ID
    _abck

    Amtrak

    Lifespan: 1 Year
    This cookie is required to defend Amtrak.com against replay-cookie-attacks and the site's security. Unique Anonymous Token
    ADRUM_Bta, ADRUM_BTs, ADRUM_BT1, Samesite

    Amtrak

    Lifespan: Session
    This cookie is required for the technical monitoring of Amtrak.com. Unique Anonymous Session ID
    AWSELB, AWSELBCORS

    convertlanguage.com

    Lifespan: Session
    This cookie is necessary for Amtrak.com's multi-language support and mapping activity within each session. Unique Anonymous Session ID
    _GRECAPTCHA

    Google

    Lifespan: 180 days
    This cookie is required by Google's reCAPTCHA service to identify bots and protect Amtrak.com against malicious spam inquires. Browsing device information
    ai_session

    Microsoft

    Lifespan: Session
    This cookie is required for Microsoft Application Insights to support Amtrak.com's user login functionality. Unique Anonymous Session ID
  • Name/Provider Purpose Categories of
    Personal Data
    cobrowse_

    amtrak.inq.com

    Lifespan: Session
    This cookie is required for Amtrak.com's web chat functionality. Tracks whether web chat cobrowse functionality is enabled.
    inqState_

    amtrak.inq.com

    Lifespan: 1 Year
    This cookie is required for Amtrak.com's web chat functionality. Unique Anonymous Visitor ID
    inqSession_

    amtrak.inq.com

    Lifespan: 1 Year
    This cookie is required for Amtrak.com's web chat functionality. Unique Anonymous Visitor ID
    inqPC

    amtrak.inq.com

    Lifespan: 1 Year
    This cookie is required for Amtrak.com's web chat functionality. Randomized number required for web chat functionality.
    inqVital_

    amtrak.inq.com

    Lifespan: 1 Year
    This cookie is required for Amtrak.com's web chat functionality. Unique Anonymous Visitor ID
    kampyle_userid

    medallia.com

    Lifespan: 1 Year
    This feedback survey cookie is required to assign each user with a unique ID. Unique Anonymous Visitor ID
    kampyleSessionPageCounter

    medallia.com

    Lifespan: 1 Year
    This feedback survey cookie is required to track the number of pages a user has accessed during a session. Numeric value tracking number of pages accessed by the user during a session.Used with the kamplyeUserSession cookie.
    kampyleUserSession

    medallia.com

    Lifespan: 1 Year
    This feedback survey cookie is required to timestamp when a session began. Unique Anonymous Visitor ID
    kampyleUserSessionsCount

    medallia.com

    Lifespan: 1 Year
    This feedback survey cookie is required to track the number of sessions within a browser. Numeric value tracking number of user sessions.Used with the kamplyeUserSession cookie.
    kampyleUserPercentile

    medallia.com

    Lifespan: 1 Year
    This feedback survey cookie is required as it stores a number between 0-100 to show the percentage of targeted users. Stores percentage value representing number being targeted.Used with the kamplyeUserSession cookie.
    kampyleInvitePresented

    medallia.com

    Lifespan: 1 Year
    This feedback survey cookie is necessary because it will flag if there was an intercept during the user's session. Numeric flag. Used with the kamplyeUserSession cookie.
    md_isSurveySubmittedInSession

    medallia.com

    Lifespan: 1 Year
    This feedback survey cookie's default setting is true if the user submits a survey during a session. If no survey was submitted, the default setting is false. The cookie is required. True/False. Used with the kamplyeUserSession cookie.
    mdLogger

    medallia.com

    Lifespan: 1 Year
    This feedback survey cookie, when applicable, is required and used to instruct the Medallia code to add debug logs to the browser’s console. The default is set to false. True/False. Used with the kamplyeUserSession cookie.
    NID

    Google LLC

    Lifespan: 30 days
    This cookie is necessary because is remembers user's preferences. Preferred language, search result display preferences, and whether or not user wishes to have Google’s SafeSearch filter turned on.
  • Name/Provider Purpose Categories of
    Personal Data
    check

    Amtrak

    Lifespan: Session
    This cookie is required by Adobe to check if a site visitor supports and approves the cookies with each page request. No PI Data. Stores a value of true/false.
    s_ptc

    Amtrak

    Lifespan: Session
    This cookie is required by Adobe Analytics to track website load time. No PI data. Stores value used to determine page load.
    s_cc

    Amtrak

    Lifespan: Session
    This cookie is required by Adobe Site Catalyst to determine if cookies are enabled in the browser. Amtrak.com uses cookies for a variety of functionalities and tools on the site. See more information. No PI Data. Stores a value of true/false.
    AMCVS_

    Amtrak

    Lifespan: Session
    This cookie is required by Adobe Marketing Cloud so that Amtrak.com can assign unique identifiers to each site visitor. See more information. Unique Anonymous Visitor ID
    AMCV_

    Amtrak

    Lifespan: 730 days
    This cookie is required by Adobe Marketing Cloud so that Amtrak.com can track user's activity across the site by assigning and storing a unique identifier. See more information. Unique Anonymous Visitor ID
    mbox

    Amtrak

    Lifespan: 365 days

    This cookie is required by Adobe Target to generate dynamic marketing content for site visitors. It contains the following values:

    • PC ID is used to identify a site visitor's browser and is removed from the site once the cookie is deleted
    • Session ID assigns a unique ID for a user session
    • Check determines if cookies are supported with each page load
    Unique Anonymous Visitor ID
    s_fid

    Amtrak

    Lifespan: 730 days
    This cookie is required by Adobe Analytics to identify unique visitors if the standard s_vi cookie is unavailable due to third-party cookie restrictions. It is not used for implementations that use first-party cookies. See more information. Unique Anonymous Visitor ID
    s_getNewRepeat

    Amtrak

    Lifespan: 29 days
    This cookie is required by Adobe Analytics so that Amtrak.com can identify new and returning site visitors. See more information. Unique Anonymous Visitor ID
    s_sq

    Amtrak

    Lifespan: Session
    This cookie is required by Adobe Site Catalyst so that Amtrak.com can store information about the previous link selected on the site. See more information. Previous link clicked within site.
    demdex

    demdex.net

    Lifespan: 179 days
    This cookie is required by Adobe Audience Manger to perform basic functions that include but are not limited to visitor identification, ID synchronization, segmentation, modeling, and reporting. Unique Anonymous Visitor ID
    dpm

    demdex.net

    Lifespan: 179 days
    This cookie is required by Adobe Audience Manager to record, retain, and update unique user IDs and their profiles. Unique Anonymous Visitor ID
  • Name/Provider Purpose Categories of
    Personal Data
    _uetsid

    Amtrak

    Lifespan: Session
    This cookie is utilized by Microsoft Bing Ads to display ads that are relevant to site users. See more information. Unique Anonymous Session ID
    _uetvid

    Amtrak

    Lifespan: 389 days
    This cookie is utilized by Microsoft Bing Ads so that Amtrak.com can engage with previous site visitors. See more information. Unique Anonymous Visitor ID
    ln_or

    Amtrak

    Lifespan: 4 hrs
    This cookie is utilized to track LinkedIn and Oribi analytics on the site's domain. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    uuid2

    adnxs.com

    Lifespan: 89 days
    This cookie is utilized by AppNexus Inc. (Xandr) to assign unique randomly generated values to browsers and devices. Using this information, the platform delivers advertisements to users and tracks the performance and attributes payments to advertisers. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    anj

    adnxs.com

    Lifespan: 89 days
    This cookie is utilized by AppNexus Inc. (Xandr) and contains data denoting whether a cookie ID is synced with AppNexus Inc. partners. This allows partners to use their data from outside the platform on AppNexus Inc. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    TDID

    adsrvr.org

    Lifespan: 364 days
    This cookie is required because Amtrak.com's domain operates under TheTradeDesk and requires Xaxis's Ad Serving Platform and DSP. Pixels are used for retargeting, conversions, and look alike modeling. No PII is collected. Unique Anonymous Cookie ID, Device ID, and IP Address
    TDCPM

    adsrvr.org

    Lifespan: 364 days
    This cookie is utilized by TheTradeDesk and requires Xaxis's Ad Serving Platform and DSP. Pixels are used for retargeting, conversions, and look alike modeling. No PII is collected. Unique Anonymous Cookie ID, Device ID, and IP Address
    ad-id

    amazon-adsystem.com

    Lifespan: 1828 days
    This cookie is utilized by Amazon and is used as part of its affiliate marketing program. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    ad-privacy

    amazon-adsystem.com

    Lifespan: 1828 days
    This cookie is utilized by Amazon and is used as part of its affiliate marketing program. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    muid

    bing.com

    Lifespan: 389 days
    This cookie is utilized by Microsoft Bing Ads so that GUID tracking cookies can be assigned to browsers. When users interact with Microsoft properties, including a UET beacon call, or visit a Microsoft property through the browser, an identifier is assigned. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    SRM_B

    c.bing.com

    Lifespan: 389 days
    This cookie is utilized by Microsoft and its search engine Bing. Unique Anonymous Cookie ID, Device ID, and IP Address
    MR

    c.bing.com

    Lifespan: 6 days
    This cookie is utilized by Microsoft and is required to reset or refresh the MUID cookie. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    MR

    c.office.com

    Lifespan: 6 days
    This cookie is utilized by Microsoft and is required to reset or refresh the MUID cookie. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    ANONCHK

    c.office.com

    Lifespan: Session
    This cookie is utilized by Microsoft and is required for the ANID, a unique Microsoft account identifier used for advertising, personalization, and operational purposes. Users can also choose to opt out of interest-based advertising from Microsoft. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    _pinterest_ct_ua

    ct.pinterest.com

    Lifespan: 364 days
    This cookie is utilized by Pinterest and is required to track advertising services and effectiveness. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    test_cookie

    doubleclick.net

    Lifespan: Session
    This cookie is utilized by Doubleclick by Google and is required for retaining user preferences like language, product optimization, and session information. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    IDE

    doubleclick.net

    Lifespan: 729 days
    This cookie is utilized by Doubleclick by Google and is required to show Google ads on non-Google sites. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    fr

    facebook.com

    Lifespan: 89 days
    This cookie is utilized by Facebook necessary as it contains browser and user unique ID combinations. It is used to deliver, measure, and improve the relevancy of ads. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    _fbp

    facebook.com

    Lifespan: 89 days
    This cookie is utilized by Facebook to deliver product advertisements from third party advertisers. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    flashtalkingad1

    flashtalking.com

    Lifespan: 729 days
    This cookie is utilized for conversion tracking, campaign reporting, personalized advertising (remarketing) and collecting unique identifiers. Unique Anonymous Cookie ID, Device ID, and IP Address
    li_sugr

    linkedin.com

    Lifespan: 89 days
    This cookie is utilized by LinkedIn and is used to collect user behavior data to optimize the user's site and advertising experience. It is also used to make a probabilistic match of a user's identity outside the designated countries. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    bcookie

    linkedin.com

    Lifespan: 364 days
    This cookie is utilized by LinkedIn and is required to identify platform abuse on devices using the platform. This data will be used for diagnostic purposes. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    UserMatchHistory

    linkedin.com

    Lifespan: 29 days
    This cookie is utilized by LinkedIn and is required for LinkedIn Ads so that advertising insights and analytics can be synced. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    AnalyticsSyncHistory

    linkedin.com

    Lifespan: 29 days
    This cookie is utilized by LinkedIn and is required to store information about the time a sync occurred. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    lidc

    linkedin.com

    Lifespan: Session
    This cookie is utilized by LinkedIn and is required to facilitate data center selection. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    MC1

    microsoft.com

    Lifespan: 364 days
    This cookie is utilized by LinkedIn and is required for advertising, site analytics, and other operational purposes. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    MS0

    mookie1.com

    Lifespan: Session
    This cookie is required by Microsoft and identifies specific sessions. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    ov

    mookie1.com

    Lifespan: 394 days
    This cookie is utilized by Media Innovation Group and is required for targeted marketing. This includes the Xaxis Lightning bolt, the site tag used to manage Xaxis DSP pixels. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    id

    mookie1.com

    Lifespan: 394 days
    This cookie is utilized by Media Innovation Group and is required for targeted marketing. This includes the Xaxis Lightning bolt, the site tag used to manage Xaxis DSP pixels. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    mdata

    mookie1.com

    Lifespan: 394 days
    This cookie is utilized by Media Innovation Group and is required for targeted marketing. This includes the Xaxis Lightning bolt, the site tag used to manage Xaxis DSP pixels. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    MUID

    office.com

    Lifespan: 389 days
    This cookie is required by Microsoft and identifies unique web browsers for advertising, site analytics, and other operational purposes. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    cid

    sojern.com

    Lifespan: 364 days
    This cookie is required by Sojern for tracking traveler IDs. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    gid

    sojern.com

    Lifespan: 364 days
    The cookie is required by Sojern and tracks Google traveler IDs. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    apnid

    sojern.com

    Lifespan: 89 days
    This cookie is required by Sojern to track Xander/AppNexus traveler IDs. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    muc_ads

    t.co

    Lifespan: 729 days
    This cookie is required by X to track bot detection. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    personalization_id

    x.com

    Lifespan: 729 days
    This cookie is required by X to track activities on and off the platform for a personalized experience. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    bscookie

    www.linkedin.com

    Lifespan: 364 days
    This cookie is required by LinkedIn to remember verified users that signed in using two factor authentication. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    VISITOR_INFO1_LIVE

    youtube.com

    Lifespan: 179 days
    This cookie is required by YouTube to host and share video on Amtrak.com. The cookie is used as a unique identifier for tracking video views and recommending YouTube based on past views and searches. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address
    YSC

    youtube.com

    Lifespan: 179 days
    This cookie is required by YouTube to host and share video on Amtrak.com. The YSC cookie prevents malicious sites from acting on behalf of a user without that user’s knowledge and ensures that requests within a session are made by the user. See more information. Unique Anonymous Cookie ID, Device ID, and IP Address

Note that like most websites, we use Google Analytics to collect and process certain website usage data. To learn more about Google Analytics and how to opt out, please visit How Google Uses Information from Sites or Apps That Use Their Services and Google Analytics Opt-out Browser Add-on.

You may learn more about advertising networks and opt out of receiving personalized advertisements on this browser or device from advertisers who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out options of each of those organizations. Links to those sites are here:

You may also be able to opt out of receiving targeted ads served by third parties on our behalf by clicking on the blue icon that typically appears in the corner of the ads displayed. Note that, when you opt out of personalized advertising, you may continue to see online advertising on the Site and/or our ads on other websites and online services.