Our Commitment to Providing Accessible Facilities
Most Amtrak stations in major cities, and many other stations across the country, are accessible to passengers with a disability. Amtrak is committed to ensuring that its facilities are fully accessible and is continually working on accessibility improvements.
How do I know if a particular Amtrak station is accessible?
To ensure that you have the most up-to-date information regarding the accessibility of the stations on your itinerary, find your station and review the accessibility information provided, or call 1-800-USA-RAIL (1-800-872-7245).
Getting Assistance at a Station
Make a Specific Request for Accessible Service
The best way to make sure that you receive the assistance at a station is to make a specific request for assistance when you make your reservation. If you book your trip on Amtrak.com, you can request the use of a station-provided wheelchair to help you get to your train, or assistance from a uniformed Amtrak staff member.
Plan for Extra Time
To ensure adequate time for assistance, please arrive at the station at least one hour prior to the train departure time. Notify an Amtrak Customer Service Repsentative at the station that you've arrived for your departure so they can help with your requested assistance.
At stations staffed by Amtrak employees, our personnel will provide assistance to and from the restrooms or with stairs. Courtesy wheelchairs are available at most of our staffed stations, and our larger stations have a passenger service office where you can request assistance.
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