Station Accessibility
Our Commitment to Providing Accessible Facilities
Most Amtrak stations in major cities, and many other stations across the country, are accessible to passengers with a disability. Amtrak is committed to ensuring that its facilities are fully accessible and is continually working on accessibility improvements.
How do I know if a particular Amtrak station is accessible?
To ensure that you have the most up-to-date information regarding the accessibility of the stations on your itinerary, find your station and review the accessibility information provided, or call 1-800-USA-RAIL (1-800-872-7245).
Getting Assistance at a Station
Make a Specific Request for Accessible Service
The best way to make sure that you receive assistance at a station is to make a specific request for assistance when you make your reservation. If you book your trip on Amtrak.com, you can request the use of a station-provided wheelchair to help you get to your train, or assistance from a uniformed Amtrak staff member.
Plan for Extra Time
To ensure adequate time for assistance, please arrive at the station at least one hour prior to the train departure time. Notify an Amtrak Customer Service Representative at the station that you've arrived for your departure so they can help with your requested assistance.
At stations staffed by Amtrak employees, our personnel will provide assistance to and from the restrooms or with stairs. Courtesy wheelchairs are available at most of our staffed stations, and our larger stations have a passenger service office where you can request assistance.
Enhancing Accessibility for Our Passengers
Amtrak is dedicated to ensuring that all passengers can travel with ease. By investing in innovative solutions and expanding accessibility initiatives across our network, we’re working to make the journey better for everyone. If you know of a station that would benefit from being included in these programs, please submit a request for consideration.
Be My Eyes App for the Visually Impaired
We’re partnering with the Be My Eyes app to make travel easier for blind and low-vision passengers. At 17 stations across the Northeast Corridor, passengers can use the app’s Service Directory to connect with trained agents for real-time help navigating stations, finding platforms, reading signs and more.
Audio Systems for the Hearing Impaired
We’re improving the travel experience for hard-of-hearing passengers with station upgrades that better support hearing devices. Audio-Frequency Induction Loop (AFIL) systems are installed at ticket counters in more than 100 stations, with more on the way. Our NextGen Acela trains also feature AFIL units throughout.
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