Accessible Travel Services

Our goal is to provide safe, efficient and comfortable service to all of our passengers. We are pleased to provide additional services to passengers with disabilities, and we have worked to make our facilities more accessible to customers with disabilities.

Making Reservations for Passengers with a Disability

Reservations for accessible space are often required. See here who may reserve accessible space and the many different available methods by which to book.

More about Reserving Accessible Space

Station Accessibility

Amtrak is committed to providing accessible facilities to our passengers with disabilities. Find out here how to tell if a particular station is accessible and get some tips for getting assistance at the station.

More about Station Accessibility

Traveling with a Companion/Attendant

Several factors come under consideration for passengers requiring assistance onboard. Learn more about traveling with an attendant as well as the discounted companion fare.

More about Traveling with a Companion/Attendant

Wheeled Mobility Device Services

Check the guidelines for the types of manual and powered wheeled mobility devices that can be accommodated onboard and get more information about boarding and detraining procedures.

More about Wheeled Mobility Device Services

Use of Oxygen Equipment

A variety of oxygen equipment is allowed onboard Amtrak trains. See what restrictions apply and and learn how to provide advance notice for passengers traveling with oxygen equipment.

More about Oxygen Equipment

Service Animals and Pets

Pets are only permitted onboard select trains. Service animals are permitted in all areas where passengers are allowed. Learn more about how to include them in your reservation.

More about Service Animals and Pets

Meal Services & Special Dietary Requirements

Get more information about the additional options available to customers with disabilities on trips that include onboard meal service. Also see how we may be able to accommodate passengers with special dietary requirements.

More about Meal Options

More about Special Dietary Requirements

Accessible Thruway Bus Service

Some routes include Thruway bus service providing connections to additional destinations. All coaches are accessible and lift-equipped, so if part of your trip includes Thruway bus service, get details here about how to complete your reservation.

More about Accessible Thruway Bus Service

Accessible Travel Requests and Feedback

Get information about how to request a reasonable policy modification that may be needed due to a disability. Or find out how to provide feedback regarding accessibility.

Non-Discrimination Policy

Accessible Travel Requests