Your Travel Credits Stored Electronically
In certain situations when you downgrade or cancel a trip, you can receive some or all of your money back in the form of an eVoucher. eVouchers store your ticket value electronically in our reservation and ticketing system, ready for you to apply as payment toward future trip purchases. You can even pay for a reservation using an eVoucher and a credit card at the same time.
When You Will Be Issued an eVoucher
An eVoucher that has been created by a downgrade exchange is refundable if the associated fare rules allow but will be subject to a 25% refund fee. You can avoid the refund fee by leaving the funds in the eVoucher to use for future travel. There is no refund fee if paper value tickets have not been issued.
Downgrade Modification and Cancellation
When you cancel or modify a paid reservation before the scheduled departure (and the modified fare is lower), any residual value that is non-refundable or cannot be immediately refunded will be automatically transferred to an eVoucher. Refundability, if any, is determined by the rules of the fare paid. Penalties for non-cancellation of sleeping accommodations, non-Acela Express Business class seating and Acela Express First class seating, will apply.
"No Show" Cancellation
If your travel plans change and you do not modify or cancel your reservation before departure and then do not board your train, your entire reservation will be canceled and any remaining funds may be forfeited, depending on the fare type purchased. If permitted by the rules of the fare purchased, the money paid for the trip may be stored in an eVoucher valid for future travel.
If you "no show" for a reservation that includes sleeping accommodations, the sleeping accommodation charge will be forfeited and will not be transferred to the eVoucher.
Downgrade or Cancellation due to an Amtrak Initiated Change
If Amtrak makes a schedule change, an equipment substitution or cancellation and the new accommodation charge or rail fare is lower as a result, an eVoucher will be created to hold any residual value. A refund fee or non-cancellation penalty will not apply to the refundable amounts in this eVoucher.
What You Will Receive
- When an eVoucher is created at the ticket counter, you will receive an eVoucher receipt and an e-mail notification.
- For eVouchers created over the phone or on Amtrak.com, you will receive an e-mail notification only.
If you lose or misplace your eVoucher receipt or e-mail, the value is safely stored in the Amtrak eVoucher system. To reduce fraudulent use of your eVouchers, when speaking with a customer service representative on the phone or at a station, you will be asked to verify ownership by providing some information related to the eVoucher.
Where and How to Redeem an eVoucher
eVouchers can be redeemed
- on Amtrak.com,
- at an Amtrak ticket office,
- by phone at 1-800-USA-RAIL.
When redeeming on the phone or at a station, make sure you have your eVoucher receipt (or the information necessary for the customer service representative to locate the eVoucher) and proper identification for redemption.
When an eVoucher is redeemed for future travel, any unused balance will remain on the original eVoucher.
eVoucher redemption is currently not available at Quik-Trak or on the mobile apps.
Redeeming eVouchers on Amtrak.com
Only eVouchers issued from a reservation containing an email address can be redeemed on Amtrak.com.
One or more eVouchers can be used to pay for any reservation (either while logged in or as a guest) by manually entering the eVoucher number(s) on the 'Payment' page at the time of purchase. To reduce fraudulent use of your eVouchers, you will be asked to verify ownership by entering some information related to the eVoucher being redeemed.
If you are logged into your Amtrak.com profile, all eVouchers that match the email address associated with your profile will be available to you on Amtrak.com. eVoucher usage details will be viewable in your 'My Account' page and listed for redemption on the 'Payment' page.
Are eVouchers Refundable?
Depending on the fare rules and terms of the original ticket purchase, funds in an eVoucher can be:
- Refundable: returned as a refund check through an Amtrak Refund office only or credited back to the credit card used to pay for the original ticket. There will be a 25% refund fee if the return of a paper value ticket created the eVoucher.
- Non-refundable: cannot be refunded as money back but can be used to pay for future travel.
- A Combination of refundable and non-refundable amounts.
The value of an eVoucher used as a form of payment is non-refundable (e.g., an eVoucher is redeemed to pay for a ticket). If a reservation that was paid for by eVoucher is canceled or downgraded, the value will be stored in a new, non-refundable eVoucher in the name of the Primary Passenger of the new reservation.
See the Refund and Exchange Policy for more information.
Who May Use the Funds in an eVoucher?
The funds in an eVoucher will be held in the name of the Primary Passenger of the original reservation (the first passenger listed in a reservation). An eVoucher can only be redeemed by the person whose name appears on it; however, that person can choose to apply it to someone else’s travel.
When does an eVoucher Expire?
An eVoucher will expire one year after issuance. A refundable amount left in an eVoucher can be refunded up to the refund expiration date of the eVoucher; this date is based on when initial payment was made for the original travel and may be less than one year after issuance.
How do I Refund an eVoucher?
If your eVoucher was issued at a station as part of a downgrade exchange or cancellation and part or all of its value is refundable, a refund can be processed immediately at the same station by the same agent on the same day only.
For all other refunds, send the eVoucher receipt or a printout of your e-mail notification, and your name, address and phone number, to:
Amtrak Customer Refunds
30th Street Station
2955 Market Street
Philadelphia, PA 19104-2898
If you do not have your eVoucher receipt or a printout of your e-mail notification, include information about the transaction in a letter that will enable the refund office to locate your eVoucher.
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