Meet Julie: Your Virtual Assistant

More than ten years ago, "Julie" joined Amtrak as the friendly voice you hear when you call us at 1-800-USA-RAIL. "Ask Julie" is our latest customer-friendly innovation designed to guide you through so you can find the information you need. We're excited to introduce her and hope you find her helpful.

Julie knows all about the content on our website and answers questions based on natural language, so you can actually ask Julie questions in your own words. Just type in a question, phrase or keyword, then Julie will provide a brief answer and navigate to the page with the most relevant information. With the sound on, Julie will vocalize her answers, along with her written response. Below her answer, there may also be additional links leading to related areas of interest.

What Can Julie Help You With?

  • Booking reservations
  • Planning a vacation
  • Frequently Asked Questions
  • Navigating
  • Amtrak Guest Rewards program
  • Station and route information
  • Policies
  • And much more

See for yourself — start chatting with Julie today.