Travel Agent Resource Center

Amtrak is pleased to support travel agents in the sale of the Amtrak products.

The following Amtrak booking channels are available to travel professionals:

  • AAA.Railagent.com — Available to AAA travel agents.
  • Amadeus.Railagent.com — Available to Amadeus agents.
  • AmtrakTour.Railagent.com — International Travel Agents & International Tour Operators.
  • TLN.Railagent.com — Available to members of the Travel Leaders Network.
  • Amtrak.Railagent.com — Available to Apollo, Sabre and Worldspan travel agents.
  • Any of the B2B corporate booking tools.

Agent Discounts (AD75)

Amtrak is very pleased to offer the opportunity to learn about the Amtrak system through a special travel agent discount (AD75).

Commissions

Effective November 1, 2013, Amtrak will pay base commission only to Amtrak National Account Partners — currently Travel Leaders Network and AAA.

Exchanges and Refunds

Travel Agents cannot exchange or refund tickets issued by Amtrak. However, eTickets that have been produced through their booking tool can be.

Does Amtrak offer travel at a reduced rate for agents?

Amtrak is pleased to offer travel agents the opportunity to learn about the Amtrak system through a special travel agent discount, the Travel Agency Familiarization program (AD75). Employees of ARC-approved travel agencies with a valid IATAN card can experience train travel at 75% off the full one-way fare.

Can I accept an Amtrak voucher for payment?

Amtrak “Exchange Vouchers” are not ARC accountable documents. A passenger in possession of an Amtrak Exchange Voucher must redeem the voucher at an Amtrak ticket office.

Do I receive a commission if I book a reservation online?

Reservations made on Amtrak.com or over the phone are not eligible for commission. Amtrak pays 8% commission on long distance trains for agents who are TLN members or AAA National Account Partners, as well as tickets issued via travel agent websites provided by RailAgent.

I am a brand new travel agency, how do I sell Amtrak tickets?

There are several options available for travel agencies that wish to sell Amtrak tickets:

  • Amtrak Vacations — Agencies can sell Amtrak tickets and earn commission on reservations booked and ticketed through Amtrak Vacations, where one call does it all 1-866-326-8725.
  • Travel Leaders Network — Agencies that are part of the TLN consortium have access to the TLN RailAgent travel agent website to sell Amtrak. Please contact the Travel Leaders Network for more details.

How does an international travel agent or tour operator sell Amtrak tickets?

Amtrak RailAgent enables international travel agents and tour operators to offer Amtrak as a part of your clients' "Visit USA" itineraries. Some of the benefits of Amtrak RailAgent include:

  • Live connectivity to the Amtrak reservation system
  • Commission for agents and operators
  • Quick registration process
  • User-friendly web access
  • Accessible worldwide
  • Tickets on departure
  • Extensive information
  • Instant confirmation by email

For more information, visit Amtrak RailAgent today or send an email with your questions to intlhelp@amtrak.com.

Can I accept an Amtrak Gift Card or Transportation Certificate as payment for Amtrak tickets?

At this time, travel agents cannot accept an Amtrak gift card as a form of payment. Amtrak gift cards can be used online, in the app, by phone or in the station.

Travel Industry Program Support (TIPS)

Domestic US Email: wecanhelp@amtrak.com
International Agents and Tour Operators Email: intlhelp@amtrak.com

Reservations

Travel Agents Only: 1-800-TEL-TRAK (800-835-8725)
Please use this number for making changes to reservations.

Technical Support

Travel Agents Only: 1-800-525-2550
Please use this number for assistance with technical support questions and information on current Amtrak promotions.

Customer Relations Department

Phone: 1-800-872-7245

To speak with Amtrak Customer Relations, please phone our Contact Center and ask for the Customer Relations Desk.

Group Department (Reservations for 20 or More Passengers)

Phone: 1-800-872-1477
Email: GroupSales@amtrak.com