Executive Vice President and Chief Commercial Officer
Eliot Hamlisch is Executive Vice President and Chief Commercial Officer for Amtrak, serving in this role since September 2023. He is responsible for Pricing and Revenue Management, Customer Analytics, Product Development, Marketing, eCommerce, the Contact Center, Schedule and Consist Planning, and the Northeast Corridor, State Supported and Long Distance service lines.
Eliot leads Amtrak’s continued transformation of the customer experience, focused on delighting customers at every step of their journey with America’s Railroad. Through collaboration with federal, state and other stakeholders, the company aims to expand service in existing and new markets, doubling ridership by 2040.
During his career, Eliot has delivered outstanding results for leading consumer-oriented hospitality companies, with an emphasis on optimizing the guest experience. He’s held leadership roles in customer engagement, loyalty and partnerships, brand marketing, strategic planning and revenue optimization.
Before joining Amtrak, Eliot served as EVP and Chief Marketing Officer of AMC Entertainment Holdings, Inc., the world’s largest theatrical exhibition company and an industry leader in innovation and operational excellence.
Prior to AMC, he served as EVP, Loyalty and Revenue Optimization at Wyndham Hotels & Resorts, the world’s largest hotel franchising company with 9,000+ hotels across nearly 100 countries and 22 iconic brands. His oversight spanned the company’s award-winning loyalty program, customer engagement, credit card, partnerships, distribution and revenue management functions. Earlier, Eliot was Wyndham’s head of Global Sales, generating more than $1 billion in annual revenue across the company’s worldwide hotel portfolio.
Eliot graduated magna cum laude from Harvard University and earned his Master’s in Business Administration from Harvard Business School.
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