Corporate Travel Agent

The Convenience of for Ticketed Corporate Bookings provides access to reservations booked through third-party Corporate Travel Agency booking tools. Navigate to the “My Trip” option on the upper right side next to “Train Status”. Enter the reservation number and contact information used when the reservation was created (email address or phone number). If is able to match the information within the reservation, you will see options to "Modify Trip", "Cancel Trip", or "Generate New Travel Document".


  • Modify Trip – Change travel dates, change travel times, upgrade, and downgrade accommodations
  • Redeem Coupon for upgrade
  • Cancel Trip – Cancel and refund reservation
  • Send Travel Document – Resend the PDF travel document to present to the conductor
  • Seats – View seat map of the entire train service, assign seats, change seats

How do I modify a seat assignment for a corporate booking on

Select a different seat at any time after a reservation has been ticketed. Go to "My Trip" on and enter the reservation number, last name, email address, and or phone number used for the reservation, and select “Find Trip”. Select “Modify Trip” then choose segment to change or “Entire Trip” and open the blue tile to the right of the “Upgrade” button. Additional “Modify Options” will then be visible including a “Change Seats” option. Select “Change Seats” and the seat map will display what’s available in light blue text. When the seat selection change is confirmed, an updated eTicket will be automatically generated.

How do I cancel and refund a corporate booking on

Cancel your reservation online by clicking "My Trip" at the top of any page on Enter the reservation number, last name, email address, and or phone number used for the reservation and select “Find Trip”. Then, select "Cancel Trip" button and follow the steps for cancelation.

Who do I contact for a duplicate receipt?

Request a ticket receipt copy by submitting a request through Contact Us. Select "Duplicate Receipt Request" from the subject dropdown and fill out the rest of the information on this page. The ticket receipt copy will be faxed or emailed to you.

Travel Industry Program Support (TIPS)

Domestic US Email:
International Agents and Tour Operators Email:


Travel Agents Only: 1-800-TEL-TRAK (800-835-8725)
Use this number for making changes to reservations.

Technical Support

Travel Agents Only: 1-800-525-2550
Use this number for assistance with technical support questions and information on current Amtrak promotions.

Customer Relations

Phone: 1-800-872-7245
To speak with Amtrak Customer Relations, call our Contact Center and ask for the Customer Relations Desk.

Group Travel (Reservations for 15 or More Passengers)

Corporate Incentive Program

For information on the Corporate Travel Incentive Program please click here.