Travel Agent Exchanges and Refunds
Travel Agents cannot exchange or refund tickets issued by Amtrak. However, eTickets that have been produced through their booking tool can be.
PNR changes cannot be made via the RailAgent or Rail Europe sites. Please use the appropriate site to cancel the current booking and make a new reservation.
eTickets purchased through the RailAgent or Rail Europe sites can be canceled in the respective sites. Please use the appropriate site to cancel the current booking. If a cancellation fee applies, the appropriate fee will be applied.
Hint: Check your caps lock as passwords are case sensitive. Passwords should be at least 10 characters long and include 1 uppercase and 1 lowercase alpha character, 1 number and 1 special character. ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` < | > ~
Enter your account email address to receive password reset instructions.
Thank you. An email with password reset instructions is on its way.
That answer wasn’t correct either. We’ve sent you an email with instructions to reset your password instead.