Amtrak: Ready for Our Customers

LATEST NEWS & UPDATES

 

Facial coverings: To protect customers and employees, all customers are required to wear a facial covering. Facial coverings can be removed when customers are in their private rooms or seated alone. Small children who are not able to maintain a facial covering are exempt from this requirement. Customers can go to CDC.gov for detailed instructions on how to make their own facial covering. Service will be denied to customers not wearing facial coverings.

Trip flexibility: Amtrak is waiving all change and cancellation fees for reservations made by August 31, 2020. This includes reservations booked with points. To modify a reservation, log in to your account, go to ‘Modify Trip’ on Amtrak.com, or find your reservation from your account on the home screen in the Amtrak app. A fare difference may apply to your new itinerary. If you want to cancel your reservation without a fee, you must call 1-800-USA-RAIL and speak with an agent (not available via Amtrak.com or the Amtrak app).

Service updates: While some routes have been reduced or suspended, Amtrak has and will continue to operate as an essential service. On the Northeast Corridor, Acela will resume on a reduced schedule starting June 1 and other trains will return to service by monitoring demand and working with state partners to prioritize safety. 

Café service: Café service aboard Amtrak trains that still offer food service will be available as carryout only. Seating in the café will be closed. Customers can bring items back to their seats or private rooms.

Amtrak Guest Rewards: Learn more about the important Amtrak Guest Rewards updates we have made in response to COVID-19.

Amtrak's Commitment to Safety

Amtrak wants to express its heartfelt appreciation to our frontline team members who work tirelessly to provide our service to those who need it most. In an effort to simplify and safeguard the travel experience as America gradually reopens, Amtrak wants to reassure customers that several added cleanliness and convenience measures have been implemented.

While continuing to leverage a full-time medical director and public health and safety teams who have been on the front lines throughout the COVID-19 outbreak providing expert counsel, Amtrak has implemented numerous measures for your safety.

Amtrak continues to evaluate current practices and launch new initiatives to support personal safety.

  • Trip flexibility: Amtrak is waiving all change and cancellation fees for reservations made by August 31, 2020. This includes reservations booked with points. To modify a reservation, log in to your account, go to ‘Modify Trip’ on Amtrak.com, or find your reservation from your account on the home screen in the Amtrak app. A fare difference may apply to your new itinerary. If you want to cancel your reservation without a fee, you must call 1-800-USA-RAIL and speak with an agent (not available via Amtrak.com or the Amtrak app).
  • Limiting bookings: Amtrak is limiting ticket sales to 50% of each train’s seat capacity on reserved services to allow for physical distancing while traveling.
  • Private rooms: Private rooms are offered on many routes; for both short and long distance trips, sleeping cars provide extra space, comfort and privacy.

  • Enhanced cleaning protols: Amtrak has enhanced cleaning and disinfecting frequency and retrofitted protective barriers where necessary. Commonly used surfaces in stations such as door handles, counter tops, seating areas and Quik-Trak kiosks are frequently cleaned with EPA-registered disinfectants.
  • Physical distancing: Signage has been displayed at our busiest stations to indicate safe distances in high traffic areas. In addition, clear protective barriers have been installed at customer counters at our busiest stations.
  • Facial coverings: Amtrak is requiring all customers and employees to wear facial coverings while in stations.
  • Preventing overcrowding: Except for the Auto Train, customers are encouraged to arrive only 30 minutes before departure and only 60 minutes if in need of ticketing and/or baggage assistance.

  • Cashless service: Amtrak is accepting cashless payments only.
  • Seamless gate service: To reduce crowds at departure boards, Amtrak app users can now receive gate and track information via push notification at select stations. 
  • Contactless ticketing: Amtrak encourages boarding with eTickets, which conductors scan from the Amtrak app.

  • Facial coverings: Amtrak is requiring all customers and employees to wear facial coverings while on trains or thruway buses. Facial coverings can be removed when customers are in their private rooms or seated alone.
  • Enhanced cleaning protocols: Aboard our trains, we have amplified the cleaning process by spraying a disinfectant focusing on highly touched surfaces. 
  • Limiting bookings: Amtrak is limiting ticket sales to 50% of seat capacity on reserved services, with customers encouraged to use the seat next to them for personal belongings.
  • Reducing exposure: All non-safety materials have been removed from seatback pockets. 
  • Handwashing: Available in each car’s restroom, Amtrak strongly encourages washing hands thoroughly with soap and water. 
  • Contactless movement onboard: To move between cars, customers can use an “automatic door open” button with their foot.
  • Upon arrivalWhen the train is approaching a destination, conductors will make announcements regarding where and when customers can disembark to minimize crowding at the door.

  • Café service: Café service aboard Amtrak trains that still offer food service will be available as carryout only. Seating in the café will be closed. Customers can bring items back to their seats or private rooms.
  • Flexible dining: Amtrak is temporarily offering flexible dining service in the dining or lounge car on all long-distance routes (except Auto Train) and encouraging Sleeping Car customers to select optional room service. 
  • Dining and lounge seating: Dining and lounge seating will remain available on select long distance routes with physical distancing protocols in place.