Policy and Notice of Non-Discrimination

Amtrak complies with Federal civil rights laws and is committed to providing its programs and services without discrimination in accordance with:

• Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, national origin and limited English proficiency..
• The Americans with Disabilities Act of 1990, as Amended, and Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability. 
• Age Discrimination Act of 1975, which prohibits discrimination based on age.
• The Genetic Information Nondiscrimination Act of 2008.
• U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs.

It is against the law for Amtrak to retaliate against anyone who takes action to oppose discrimination, files a grievance, or participates in the investigation of a grievance in accordance with the above authorities.

Any person who believes that they have been aggrieved by any unlawful discriminatory practice may file a complaint.

With Amtrak
 

Amtrak Headquarters
One Massachusetts Ave NW
Washington DC 20001
amtrak.com/contact-us

With the Amtrak Office of Inspector General
 

Amtrak Office of Inspector General
P.O. Box 76654
Washington DC 20013
Phone: 1 (800) 468-5469
amtrakoig.gov/contact-us

Directly with the United States Department of Transportation, Federal Railroad Administration, Civil Rights Division
 

E-mail: Civil.Rights@DOT.GOV (fastest method to submit your complaint)
Phone: (202) 493-0669

U.S. Department of Transportation
Federal Railroad Administration
Office for Civil Rights and Civil Liberties
1200 New Jersey Ave.
Washington DC 20590

Amtrak provides:

• Free aids and services, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, etc.), to communicate effectively with persons with disabilities.
• Provides free language services, such as qualified foreign language interpreters and information written in other languages, to ensure meaningful access to programs and activities for persons with limited English proficiency.

Customers may make requests for these services by selecting the “Accessibility Requests/Feedback” subject on the Contact Us page, by calling 1-800- USA RAIL (1-800-872-7245) or by speaking with a customer service representative at a staffed station. For TTY service, call 1-800-523-6590.