Extra Safety Precautions at New York Penn Station

The safety of Amtrak’s customers and employees is our top priority. We’re excited to welcome our customers onboard, and we want to share the measures that we have implemented in New York - Penn Station to keep our customers and employees safe on your upcoming trip.

We’re now requiring that customers supply and wear a face covering over their nose and mouth while in stations and on trains. The Centers for Disease Control and Prevention (CDC) recommends the use of simple cloth face coverings or masks to slow the spread of the virus and prevent transmission. Face coverings can be removed when customers are in their private rooms. Small children who are not able to maintain a face covering are exempt from this requirement. For everyone’s safety, Amtrak employees are also wearing masks.

Before traveling on Amtrak, make sure that you have reviewed any advisories or restrictions that may be in place for travel to your destination. Learn more about state-specific travel restrictions.

Additionally, the Amtrak app now sends train status updates and boarding gate information for your train right to your phone. Download the Amtrak app and feel free to wait for your train wherever you feel most comfortable - in the station or outside.

Extensive 24/7 Cleaning

  • The station is closed from 12-5 am every night to allow for a complete disinfection of the entire station.
  • Cleaners are working throughout the day to disinfect high-touch surfaces.
  • Public restrooms are closed every two hours to allow for a full disinfection.

Arriving at the Station

  • To reduce crowding inside the station, we recommend arriving at the station no more than 30 minutes before your scheduled departure, or 60 minutes if you have checked baggage or need assistance.
  • The station is once again accessible through the West End Concourse at 31st and 8th, which was temporarily closed due to travel restrictions.
  • Hand sanitizer stations are available for your use in all Amtrak areas.
  • We have 14 boards displaying gate and track info throughout the station, so you have plenty of space to spread out while waiting for boarding information. We’ll also continue to make boarding announcements through the loudspeakers.
  • Capacity has been reduced in the ClubAcela for our customers’ safety. See the Customer Service Representative at the front desk for more details.

New Boarding Process to Allow Physical Distancing

  • Boarding will start 15 minutes in advance of your train’s departure. We’re limiting bookings to reduce capacity onboard to help maintain CDC recommendations for physical distancing, so feel free to take your time boarding. 
  • To promote physical distancing and ease the boarding process, priority boarding is being suspended. However, if you need additional time to board, let an Amtrak representative know and they will be happy to assist you.
  • Boarding will be conducted through all possible boarding gates, reducing crowding through multiple access points.
  • For travel beginning September 14, monthly, ten-ride and six-ride multi-ride ticket holders will need to confirm their travel on reserved services using Amtrak RideReserve prior to boarding.

Amtrak RideReserve

  • To allow all customers to distance themselves from each other onboard, and to ensure a seat for and account for every passenger, monthly, ten-ride and six-ride multi-ride ticket holders will need to confirm each trip (train and date) prior to traveling on reserved services, ensuring the safest and most comfortable journey possible.
Boarding location message on app home screen.

Learn more about what we are doing to ensure a safe environment on your journey with Amtrak.