Accessible Travel Services

Our goal is to provide safe, efficient and comfortable service to all of our passengers. We are pleased to provide additional services to passengers with disabilities, and we have worked to make our facilities more accessible to customers with disabilities.

Making Reservations for Passengers with a Disability

Reservations for accessible space are often required. Learn about who may reserve accessible space and the different available methods by which to book.

More about Reserving Accessible Space

Traveling with Service Animals

Service animals are permitted in all areas where passengers are allowed. Pets are only permitted onboard select trains. Learn more about how to include them in your reservation.

More about Service Animals

Accessible Connecting Thruway Bus Service

Some routes include Thruway bus service providing connections to additional destinations. All coaches are accessible and lift-equipped, so if part of your trip includes Thruway bus service, get details here about how to complete your reservation.

More about Accessible Thruway Bus Service

Wheeled Mobility Device Specifications & Services

Check the guidelines for the types of manual and powered wheeled mobility devices that can be accommodated onboard and get more information about boarding and detraining procedures.

More about Wheeled Mobility Device Services

Meal Services & Special Dietary Requirements

Get more information about the additional options available to customers with disabilities on trips that include onboard meal service. Also see how we may be able to accommodate passengers with special dietary requirements.

More about Meal Options

More about Special Dietary Requirements

Station Accessibility Information and Planning

Amtrak is committed to providing accessible facilities. Find out how to tell if a particular station is accessible and learn about getting assistance at the station.

More about Station Accessibility

Traveling with a Companion/Attendant

Several factors come under consideration for passengers requiring assistance onboard. Learn more about traveling with an attendant as well as the discounted companion fare.

More about Traveling with a Companion/Attendant

Accessible Travel Requests and Feedback

Get information about how to request a reasonable policy modification that may be needed due to a disability. Or find out how to provide feedback regarding accessibility.

Accessible Travel Requests

Amtrak's Initial Accessibility Plan – Accessible Canada Act (Plan with Feedback Process) (PDF, 395K)

Non-Discrimination Policy

Traveling with Oxygen Equipment

A variety of oxygen equipment is allowed onboard Amtrak trains. See what restrictions apply and and learn how to provide advance notice for passengers traveling with oxygen equipment.

More about Oxygen Equipment