Passengers with disabilities can request reasonable modifications to Amtrak policies, procedures and practices, when necessary to allow the use of Amtrak services.
Passengers should make their request as far in advance as possible, but no later than 72 hours before departure, and clearly describe what is needed. Requests can be made on the Contact Us page using the "Accessibility Requests/Feedback" subject option in the e-mail feedback form, by calling 1-800-USA-RAIL (1-800-872-7245) to speak with a customer service representative or by speaking with an employee at a staffed station. Amtrak will respond to passenger requests within 72 hours. For TTY service, call 1-800-523-6590.
In instances when it is not feasible or practical to make a request in advance, passengers can request an "on-the-spot" modification to the policy, procedure or practice at any time to any Amtrak employee.
If a request cannot be accommodated (for example, if the request poses a safety concern or would fundamentally alter the nature of the service), Amtrak personnel will take, to the maximum extent possible, any other action that would ensure the passenger with a disability can use Amtrak services.