Accessible Travel Requests
Passengers with disabilities can request reasonable modifications to Amtrak policies, procedures and practices, when necessary to allow the use of Amtrak services.
Passengers should make their request as far in advance as possible, but no later than 72 hours before departure, and clearly describe what is needed. Requests can be made on the Contact Us page using the "Accessibility Requests/Feedback" subject option in the e-mail feedback form, by calling 1-800-USA-RAIL (1-800-872-7245) to speak with a customer service representative or by speaking with an employee at a staffed station. Amtrak will respond to passenger requests within 72 hours. For TTY service, call 1-800-523-6590.
In instances when it is not feasible or practical to make a request in advance, passengers can request an "on-the-spot" modification to the policy, procedure or practice at any time to any Amtrak employee.
If a request cannot be accommodated (for example, if the request poses a safety concern or would fundamentally alter the nature of the service), Amtrak personnel will take, to the maximum extent possible, any other action that would ensure the passenger with a disability can use Amtrak services.
Accessible Group Travel – Additional Wheeled Mobility Device Space
Passengers traveling together who use wheeled mobility devices and wish to be seated together while remaining in their wheelchairs may submit a request. Please email firstname.lastname@example.org or call 800-872-1477 with the details of your request (for example, departure and arrival stations, preferred date(s) of travel, and contact information). With sufficient advance notice (at least 14 days) and the availability of space, equipment, and other necessary resources, Amtrak will provide the necessary floor space for the customers to be seated together while remaining in their mobility devices, at no extra charge. If a request cannot be fulfilled, Amtrak will make reasonable efforts to provide alternative accommodations. Responses to requests will be made at the earliest time or within five business days.
Exclusive or significant occupancy of a car
Requests to make floor space available for exclusive or significant occupancy of a car should follow the same process described above (costs may apply).
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