The boarding process is very easy, but does vary from station to station. Here are some tips to help on your journey, beginning with what you need to know about boarding your train.
At a few stations (Washington, DC; Philadelphia, PA; New York, NY; Boston, MA; Chicago, IL; Portland, OR; and Seattle, WA), passengers are required to show their tickets to an Amtrak employee at the gate prior to boarding. At these stations, be sure to have your mobile eTicket open on your device screen, or printed ticket, available for inspection while waiting to board.
At some stations it may be necessary to close boarding gates three to ten minutes prior to train departure to make sure you can board your train safely.
Boarding gates are usually posted 15 minutes prior to a train's departure. Many stations have monitors and signs that display the boarding gate locations for each train.
At many stations, Amtrak customer service representatives will make announcements about boarding times and gate locations.
To provide a more convenient and efficient experience, we have a new boarding process at Chicago - Union Station. Coach Class customers (except Hiawatha Service customers) boarding or connecting to reserved trains in Chicago should obtain a boarding pass on your day of travel.
Be sure to look for signs and kiosks that give instructions for what to expect and where to board at unstaffed stations. Check Train Status on Amtrak.com, the Amtrak Mobile Applications or by calling 1-800-USA-RAIL.
Train crews will direct you to the appropriate car and will help with luggage.
The recommended arrival time for each station varies, but plan to arrive at least 30 minutes prior to your scheduled departure. If you need help with baggage, tickets or any other services, or if you are departing from a large or busy station, we recommend you arrive at the station even earlier. Auto Train passengers should arrive at the station at least two hours prior to departure.
Learn more about featues, amenities, hours and boarding information for your departure station in the 'Stations' section.
Always remain behind the yellow line on the platform while waiting for trains; trains stop very close to the edge of the platform. In some stations, not all trains stop at the platform while continuing through, so stay clear of these moving trains.
When boarding a train, be mindful of the gap between the platform and the train, always hold handrails for support and hold small children by the hand.