Amtrak Takes Active Measures to Maintain Safe Environment
Latest News & Updates
Some states are currently limiting travel between state lines. The Centers for Disease Control and Prevention has urged residents of New York, New Jersey and Connecticut to refrain from non-essential travel for 14 days. Amtrak service continues to operate on the Northeast Corridor to provide vital transportation for essential employees. Please check with each state for specific guidance. While Amtrak continues to operate, we have temporarily suspended the following services due to reduced demand. See details on service impacts.
Amtrak’s Commitment to Safety
The safety of Amtrak’s customers and employees is our top priority. Amtrak continues to monitor the coronavirus situation closely and we are taking action based on guidance from public health experts.
If you need to travel with us, know that we are taking extra steps to sanitize our stations and trains, including taking the following measures:
Enhancing Cleaning Protocols
We have increased the frequency of cleaning services onboard trains and at our stations and we continue to recommend that everyone follow CDC guidelines around social distancing.
If you do need to travel with us, know that we are taking extra steps to keep our stations and trains clean, keep you safe, and remain an essential part of transportation in America.
Increasing Disinfectant Supplies
We have increased the quantity of sanitizers and disinfectant wipes available for customers and employees onboard trains and at our stations.
Reinforcing Good Hygiene Practices
We are regularly sharing best practices with employees and customers on ways to protect against communicable diseases.
To help maintain CDC recommendations for social distancing onboard our trains, we are temporarily reducing coach class and business class sales to 50% capacity.
As an added measure to ensure the health and safety of our customers and employees, we will temporarily be accepting cashless payments only in stations and on trains.
We recommend that everyone follow the current CDC guidelines around social distancing. Additionally, to protect against all communicable diseases:
- Wash your hands: Wash hands frequently with soap and water – and for at least 20 seconds. If you can’t wash your hands, use hand sanitizer.
- Cover your mouth: When sneezing or coughing, use tissues and promptly dispose of them or cover your mouth with your sleeve or elbow.
- Take care of yourself and keep others safe: If you are feeling ill, please stay home until you are well.
Service will be restored on select trains and routes once circumstances improve and demand returns. We will continue to monitor and make changes to our procedures, policies and operations as necessary and are updating this page regularly with any changes. For more information about the coronavirus, visit the CDC.
Ticket Changes and/or Cancellations
Amtrak is waiving change fees for reservations made before May 31, 2020. To modify a reservation, log in to your account, go to ‘Modify Trip’ on Amtrak.com, or find your reservation from your account on the home screen in the Amtrak app. A fare difference may apply to your new itinerary. If you want to cancel your reservation with no fee, you must call 1-800-USA-RAIL and speak with an agent (not available via Amtrak.com or the app).
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