Meet Julie: Your Virtual Assistant
More than ten years ago, "Julie" joined Amtrak as the friendly voice you hear when you call us at 1-800-USA-RAIL. "Ask Julie" is our latest customer-friendly innovation designed to guide you through Amtrak.com so you can find the information you need. We're excited to introduce her and hope you find her helpful.
Julie knows all about the content on our website and answers questions based on natural language, so you can actually ask Julie questions in your own words. Just type in a question, phrase or keyword, then Julie will provide a brief answer and navigate to the page with the most relevant information. With the sound on, Julie will vocalize her answers, along with her written response. Below her answer, there may also be additional links leading to related areas of interest.
What Can Julie Help You With?
- Booking reservations
- Planning a vacation
- Frequently Asked Questions
- Navigating Amtrak.com
- Amtrak Guest Rewards program
- Station and route information
- Policies
- And much more
See for yourself — start chatting with Julie today.
Amtrak Guest Rewards
Forgot Password?
Passwords are case sensitive, should be at least 10 characters long and should include 1 uppercase and 1 lowercase alpha character, 1 number and 1 special character. ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` < | > ~
Enter the email address or member number associated with your account. We will send password reset instructions.
An email with password reset instructions is on the way.
That answer wasn’t correct either. We’ve sent you an email with instructions to reset your password instead.