Amtrak Services Affected by AWS Network Issue

October 20, 2025 01:30 PM

 

Due to a network outage originating from a third-party cloud provider, Amtrak is currently experiencing intermittent technical difficulties that are impacting several key services. Customers should be aware of the following:

• Our Customer Care Center and station staff are unable to update existing reservations or process payments.
• Customers are currently unable to book reservations through Amtrak.com or the mobile app.
• Customer communications via SMS, email, and push notifications are temporarily disrupted.

We are actively working with our business partner to resolve these problems. If you are traveling today, please arrive at your station at your regularly scheduled time typically 30 minutes prior to your train’s departure. We appreciate your patience and apologize for any inconvenience.

Follow us on X for real-time service information:
• @AmtrakNECAlerts for service information in the Northeast Corridor (Acela, Northeast Regional, and other corridor services).
• @AmtrakAlerts for service information outside the Northeast Corridor.
This information is correct as of the time and date above. Information is subject to change as conditions warrant.