The Amtrak Customer Advisory Committee ACAC consists of approximately 25 volunteers from across the United States who are representative of the Amtrak service area. The ACAC represents a diverse team with respect to cultural background, race, gender, age, location, experience and Amtrak services traveled. Seniors, active students and individuals with disabilities are included.
Terms run for three years. Each year, long distance train riders must travel three 500 mile trips and short distance riders, six 60 mile trips, at their own expense. Most members easily exceed this amount.
The ACAC comes together nationally to collaborate with Amtrak management on customer related issues. Project meetings are at the discretion of the members. Committee meetings/business are primarily conducted through frequent e-mail correspondence and teleconference calls.
The larger ACAC team is divided into three sub-committees, Short Distance, Long Distance and Disabled & Senior. Each committee focuses on issues that are specific to that service area, in addition to working with the larger committee on common customer service issues and initiatives.