<![CDATA[Amtrak Station News]]> Weblog Editor 2.0 Thu May 25 00:00:00 EDT 2017 <![CDATA[Mount Pleasant Station Will No Longer Be Staffed]]>

Effective May 17, 2017, the Amtrak station in Mount Pleasant, IA, will no longer be staffed but trains will continue to stop at the station. If you are traveling to or from Mount Pleasant, please refer to the following:

  • Waiting Area: Passengers will continue to have access to the station waiting area one hour before all train arrivals and one hour after train departures.
  • Passenger Assistance:
    • Amtrak personnel on the train will assist customers boarding and detraining.
    • A caretaker will be available at the station approximately one hour before and after train departures to answer questions about Amtrak service.
  • Ticketing Options:Customers with credit cards can make reservations and obtain eTickets at Amtrak.com, using our free mobile apps, or by calling 1-800-USA-RAIL (1-800-872-7245). Your eTickets can be printed at home or displayed using a smartphone (no printing necessary). Customers using cash can pay for tickets on the train. Tickets paid for in cash on the train will be priced at the highest fare and subject to availability.
  • Trainside Checked Baggage and Bike Service: Trainside checked baggage and bike service will be offered at Mount Pleasant. Baggage tags are available inside the station. Customers will check and retrieve their baggage and bikes with an employee at the baggage car.
  • Unaccompanied Minors are not permitted to travel to or from Mount Pleasant.
  • Closest Full Service Station: Customers who require full customer service for checked baggage, unaccompanied minor travel or other services provided by employees, can use the Fort Madison station located 60 miles southeast of Mount Pleasant.

We appreciate your patronage and apologize for any inconvenience. For reservations and information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0517-93

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Minot and Stanley, North Dakota Limited Station Parking]]>
Effective through July 2017

Minot and Stanley station parking lots are under construction. The work is expected to be complete by July 2017. Here are a few things you should know if you are planning to park at either of these station during this period.

  • Parking is very limited at both stations, and it may not be possible to find a place to park.
  • Customers are encouraged to be dropped off and picked up.
  • If you plan to park at the Minot station, go inside the station and ask the agent where you should park your vehicle.
  • If you park at the Stanley or Minot station, please be aware that it may be necessary for the construction company to have your car moved to a different location in the parking lot while you are away. If your car must be moved, it will be handled by a professional towing company. Customers will not incur a cost if their vehicle is moved.

The safety of our passengers and employees is our top priority. Please avoid the construction area whenever possible, and be mindful of the following:

  • Be careful if you must walk near the construction zone.
  • Stay at a safe distance from machinery and moving construction equipment.
  • Watch out for any tripping hazards, such as construction debris or uneven surface.

Once these projects are complete, the Minot and Stanley stations will offer newly paved lots with more parking spaces and improved safety with the installation of new lighting on the platform and in the parking lot.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0517-90

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Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 <![CDATA[Columbus, WI, Station Will Not Be Staffed]]>

Effective April 28, 2017

Amtrak station in Columbus, WI, will no longer be staffed, but trains will continue to stop at the station. If you are traveling to or from Columbus, please refer to the following:

  • Waiting Area: Passengers will continue to have access to the station waiting area for all train arrivals and departures during normal station hours from 10:30 am until 6:30 pm.
  • Passenger Assistance:
    • Amtrak personnel on the train will assist customers boarding and detraining.
    • A caretaker will be available at the station approximately 30 minutes before and after train departures to answer questions about Amtrak service.
  • Ticketing Options: Customers with credit cards can make reservations and obtain eTickets at Amtrak.com, using our free mobile apps, or by calling 1-800-USA-RAIL (1-800-872-7245). Your eTickets can be printed at home or displayed using a smartphone (no printing necessary). Customers using cash can pay for tickets on the train. Please note that tickets paid for in cash on the train will be priced at the highest fare and subject to availability.
  • Trainside Checked Baggage and Bike Service: Trainside checked baggage and bike service will be offered at Columbus. Baggage tags are available inside the station. Customers will check and retrieve their baggage and bikes with an employee at the baggage car.
  • Unaccompanied Minors Minors are not permitted to travel to or from Columbus.
  • Amtrak Express Service is discontinued.
  • Amtrak Express Service is discontinued.
  • Closest Full Service Station: Customers who require full customer service for checked baggage, unaccompanied minor travel or other services provided by employees, can use the Milwaukee station located 64 miles east of Columbus.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

PSN 0317-66

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Limited Parking at the Metropark Station - Tuesdays, Wednesdays and Thursdays]]>

Due to the large number of customers boarding at the Metropark station, long-term parking may not be available on weekdays between 9 am and 3 pm, and particularly on Tuesdays, Wednesdays and Thursdays. If you need to park at the Metropark station during those times, please refer to the following:

Reserve All-Day or Long-Term Parking in Advance

Customers who plan to leave their vehicles at the station for a day or more should consider reserving a parking spot in advance. To reserve a parking spot and obtain rates or other information, call the Metropark Parking Customer Service Office at (866)-237-8998.

Drop-Off and Pick-Up

Short term parking and a drop-off and pick-up area is located directly outside the indoor parking lot.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0317-65

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Mount Joy, PA Station - Weekday Boarding Track Changes]]>

Effective March 6, 2017

To accommodate the construction of a new Mount Joy, PA, Amtrak station, customers will board trains at a different track, as follows:

Monday through Friday Only - Between 7 am and 3:30 pm
Customers Will Board All Trains at Westbound Track 2

Once construction is complete, the new station will be ADA accessible and include two full length high level platforms and a new pedestrian overpass.

We appreciate your patronage. For reservations and train status information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call us at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN - 0217-57 (Updated: 03/16/17)

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Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 <![CDATA[Amtrak Service at Niagara Falls, NY Moves to a New Station]]>

Effective December 6, 2016 - After the 6:50 am Departure of Train 284

We are pleased to announce that Amtrak service at Niagara Falls will move to a newly constructed station located at 825 Depot Avenue West.

Service Ends at Willard Avenue Station

Trains service will continue at the current station located at 2701 Willard Avenue through Tuesday morning, December 6, 2016, serving early morning Empire Service Trains 280 and 284 depart. Once those trains depart, the station will close and Amtrak service will move to the new location.

Service Begins at New Depot Avenue West Station

After Train 284 departs the Willard Avenue Station at 6:50 am on December 6, 2016, Amtrak passenger operations will move approximately one mile west to the new station located at 825 Depot Avenue West, serving all Amtrak trains. The Empire Service and Maple Leaf train schedules will not change.

Station Amenities and Services

The new station includes a waiting room, restrooms, an Amtrak ticket office and a US Customs and Border Protection inspection facility for processing passengers on Train 64, the New York-bound Maple Leaf service from Toronto. The facility also offers more parking, a level boarding platform and snack and soda machines. Amtrak staff will continue to be available at the new station to assist with ticketing and other services.

For reservations and information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call at 1-800-USA-RAIL (1-800-872-7245).

Like us on Facebook.com, and follow us on Twitter @Amtrak. Check us out at blog.amtrak.com.

Thank you for choosing Amtrak.

PSN 1116-26

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Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 <![CDATA[Chicago Union Station - New Boarding Process for Coach Class Customers]]>

Effective October 15, 2016

To provide a more convenient experience for our customers, we will begin a new boarding process at Chicago Union Station on October 15, 2016. Coach Class customers (except Hiawatha Service customers) boarding or connecting to reserved trains in Chicago should obtain a boarding pass on your day of travel.

Check In When You Arrive at Chicago Union Station

On the day of your trip, check in with a uniformed Amtrak employee who will verify your ticket, and issue you a boarding pass. You will then be directed to the appropriate boarding area to wait for your train. The earlier you check in, the earlier you'll be in the boarding process. If you don't check in, you'll be among the last to board. Since Hiawatha Service trains are unreserved, boarding passes are not needed.

Board with Your Assigned Group

About 30 minutes before departure, a boarding call will be announced and you'll board with your assigned group.

  • General boarding for passengers traveling in Coach Class will take place in the Great Hall. There will be signs to direct you to the location of your assigned group.
  • Customers who purchased a $20 Priority Boarding Pass for the Legacy Club will be the first Coach Class group to board. Uniformed military personnel can enjoy the Legacy Club free of charge.
  • Seniors age 62 and over, customers with disabilities, families with children 12 and under, and non-uniformed active duty military personnel can board with assistance from the South Boarding Lounge, ahead of general boarding.
  • If you're traveling in a Sleeping car or Business Class, or are a Select Plus or a Select Executive Amtrak Guest Rewards member, you can wait for your train in the Metropolitan Lounge and will not need a boarding pass. You'll enjoy advance boarding. Just make sure to wait in the Metropolitan Lounge in order to take advantage of early boarding.
What Time Should I Arrive?

Passengers should arrive at Chicago Union Station no later than 45 minutes before departure (60 minutes if assistance is needed with ticketing, baggage, pets, bikes or other services). The boarding gates will close five minutes before train departure.

How Can I Get in the First Boarding Group?

To guarantee that you'll be among the first to board your train, Coach Class customers can purchase a $20 Priority Boarding Pass for the Legacy Club. You can also upgrade to Business Class or sleeping accommodations, where available, to enjoy advanced boarding from the Metropolitan Lounge.

We look forward to welcoming you to Chicago Union Station. For reservations and information, visit Amtrak.com, use our free mobile apps, call 1-800-USA-RAIL (1-800-872-7245) or speak with station personnel.

Thank you for choosing Amtrak.

PSN 1016-01

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Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 <![CDATA[Chicago Union Station - Madison Street Entrance Temporarily Closed]]>
Effective Until Further Notice

The public can now access the middle stairwell (Tracks 9 and 11) of the Madison Street entrance at Chicago Union Station. However, out of an abundance of caution and to ensure the continued safety of all customers, the remaining two stairwells at the Madison Street entrance will temporarily remain closed so that inspections may continue to verify the integrity of the non-railroad owned structures above the tracks. Amtrak is working as quickly as possible to identify any issues and make repairs so all entrances and all tracks can be reopened.

Customers who normally enter or exit Union Station from Madison Street can use any of the other entrances to the station and should allow additional time to reach the trains.

We appreciate your patronage and apologize for any inconvenience. For reservations and information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0916-183

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Road Closures Affects Access to the Temporary Joliet Station]]>

Effective through Late 2017

Amtrak in Joliet, IL, is located at a temporary facility to accommodate a long-term project to construct a new station. We expect construction to be complete in late 2017, and Amtrak service will return to its permanent Joliet station.

The temporary facility is located at the northwest corner of East Jefferson Street and Mayor Art Schulz Drive (formerly N. Michigan Street) on the east side of the rail line. The facility is about two blocks northeast of Joliet Union Station, directly across from Silver Cross Field Baseball Park (refer to the map below).

  • Temporary Amtrak Facility
    53 Mayor Art Schultz Drive (corner East Jefferson Street)
    Joliet, Illinois 60432

[Asset Included(Id:1251626812945;Type:AM_Image_C)]

Road Closure

Mayor Art Schultz Drive is closed south of Jefferson Street and North of Van Buren Street through late 2017. There is no longer access from the parking lot down Mayor Art Schultz Drive. You will need to exit the parking lot at Scott Street.

Alternate Pedestrian Route to the Station

Passengers walking from Joliet Union Station and from the parking lot to the temporary facility should follow directional signage leading to the stop light at Jefferson Street and Scott Street, cross to the north side of the street, turn right on Jefferson Street, then walk east under the railroad viaduct to the trailer on the left side of the street.

Cross the Street Safely

For your safety, do not cross the street at Jefferson Street and Mayor Art Schultz Drive due to heavy vehicle traffic at that intersection.

Parking - Allow Extra Time

Passengers parking at Joliet parking lots should allow an additional 10 to 15 minutes to walk to the boarding platform.

Drop-Off/Pick-Up at the Temporary Trailer Facility

Passengers who are not parking at the lot should be dropped off and picked up at the temporary Amtrak facility.

Metra Service

Metra trains also serve Joliet at multiple platforms, including the Amtrak temporary platform on Art Schultz Drive. Follow the directional signage.

We appreciate your patronage and apologize for any inconvenience. For reservation and information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0916-178

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Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 <![CDATA[Access to the Boarding Platform at Cincinnati Union Terminal]]>

Effective through Fall 2018

A two year construction project is underway to restore and repair Union Terminal in Cincinnati, Ohio. The renovation began in early July and is expected to be finished by fall of 2018. This work will affect Amtrak passengers boarding and arriving at Union Terminal.

Escort to and from the Main Entrance

As a safety precaution, passengers departing from and arriving at Union Terminal will be escorted in groups through the construction area by security personnel. Passengers will not be permitted to enter the walkway unescorted.

  • Boarding at Cincinnati: When you arrive at the station, wait in the lobby area to be escorted through the designated walkway to the waiting room. Passengers should plan to arrive at the station approximately 45 minutes prior to their train departure to allow ample time to board their train.
  • Getting off the Train at Cincinnati: After you get off the train at the Union Terminal, take the elevators, stairway or ramp up to the waiting room, where security personnel will escort you to the lobby to exit the station.

We apologize for any inconvenience you may experience. For reservation and train status information visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0716-149

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Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 <![CDATA[Clemson Train Service Suspended - Bus Service Provided between Clemson and Greenville]]>

Effective May 23, 2016

Amtrak train service at Clemson, SC, will be temporarily suspended while the South Carolina Department of Transportation completes a construction project to widen Highway 133. Construction begins May 23, 2016 and is expected to last up to 18 months. During this period, customers can either use the Greenville, SC, station, approximately 30 miles north of Clemson, or take advantage of the Amtrak Thruway bus service described below. While train service is suspended, the station will be open for all bus departures and arrivals.

Thruway Bus Service Provided between Clemson and Greenville: Amtrak is partnering with the Clemson Area Transit (CAT) to offer Thruway bus service between Clemson and Greenville. Amtrak Thruway bus service will provide guaranteed connections with Crescent Trains 19 and 20 at Greenville. Refer to the details and bus schedules below:

  • Southbound Train 19 - Boarding at Clemson: At 4 am, Thruway bus 6219 will depart Clemson station, arriving at Greenville at 4:40 am. At Greenville, passengers will board Train 19, scheduled to depart at 5:01 am.
  • Southbound Train 19 - Detraining at Clemson: After Train 19 arrives at Greenville at 4:54 am, passengers destined for Clemson will transfer to Thruway bus 6119 that will depart Greenville at 5:10 am and arrive at Clemson at 5:50 am.
  • Northbound Train 20 - Bus Service from Clemson to Greenville: At 9:45 pm, Thruway bus 6220 will depart Clemson station and arrive at Greenville at 10:35 pm. At Greenville, passengers will board Train 20, scheduled to depart at 10:58 pm.
  • Northbound Train 20 - Bus Service from Greenville to Clemson: After Train 20 arrives at Greenville at 10:53 pm, passengers traveling to Clemson will transfer to Bus 6120 that will depart Greenville at 11:05 pm and arrive at Clemson at 11:40 pm.

Greenville Station Services: The Greenville station is staffed by Amtrak personnel and offers ticketing, a waiting room, long-term and short-term parking, checked baggage service and Amtrak Express.

We appreciate your patronage and apologize for any inconvenience. For reservations and information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0516-108

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Milwaukee Station - Ticket Sales and Boarding Gates Close Earlier]]>

Effective Until Further Notice

For your safety and security, and the security of our passengers, the following changes have been made to ticket sales and boarding procedures at the Milwaukee Intermodal Station:

  • Boarding gates will close five minutes before train departures.
  • Ticket sales will end 10 minutes before departure times.

For reservations and information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN - 0515-129

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Thu May 25 00:00:00 EDT 2017 Thu May 25 00:00:00 EDT 2017 <![CDATA[Limited Parking at the Richmond Station]]>

Effective Immediately

The parking lot adjacent to the Richmond station (Staples Mill Road) is typically full by 8:00 am on weekdays and most weekends. Passengers who require parking after 8:00 am should refer to the following information:

  • Allow extra time to arrive at the station.
  • If possible, plan to be dropped off and picked up.
  • Alternate parking is available at the Henrico County Park and Ride.
  • The Henrico County Park and Ride is located about five blocks from the station at the intersection of Cloverdale Avenue and Crockett Street.
  • Transportation is not available from the Park and Ride to station. Passengers parking at this location must walk back to the station. (Walking directions: From the lot, make a left on Staples Mill Road. Make right at the first traffic light (Crockett Street). The station is straight ahead.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience. Reservations and the most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

PSN 0313-47

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Hiawatha Service Offers Priority Boarding at Chicago Union Station for Passengers with Monthly and Ten-Ride Tickets]]>

Effective March 1, 2013, Priority Boarding will begin at Chicago Union Station for Hiawatha Service passengers holding Monthly and Ten-Ride tickets.

Priority Boarding

Passengers at Chicago Union Station holding Hiawatha Service Monthly or Ten-Ride tickets will board the train through Gate A, located at the North Concourse. Passengers should be ready to show their Monthly or Ten-Ride ticket at Gate A.

General Boarding

General Boarding at Chicago Union Station for Hiawatha Service passengers will continue to be done through Gate B, located at the North Concourse

For more information about the money-saving options available with the purchase of these Multi-Ride tickets, visit Amtrak.com, call 1-800-USA-RAIL (1-800-872-7245), or stop by the ticket offices in Chicago, Milwaukee or Glenview.

PSN 0213-38

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Washington, DC Union Station Boarding Gates Close Earlier]]>

For your safety and security, the following change has been made to the boarding procedures at Washington, DC Union Station for all Acela Express and Northeast Regional trains:

  • Boarding gates will close two minutes before train departures.

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Naperville Station Parking Information]]>

Complimentary parking is available at the Naperville station by obtaining a parking permit from the station agent. Vehicles without a permit may be ticketed and towed at the owner’s expense.

Permits are available during station hours, from 11:30 am until 6:45 pm. For details, speak with a station agent or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak. We appreciate your patronage.

PSN 510-82

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Chicago Union Station - Ticket Sales and Boarding Gates Close Before Train Departure Times]]>

For your safety and security, the following changes have been made to the ticket sales and boarding procedures at Chicago Union Station:

  • Boarding gates will close five minutes before train departures.
  • Ticket sales will end 10 minutes before departure times.

PSN 0712-105

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Portland Station - Ticket Sales and Boarding Gates Close Earlier]]>

For your safety and security, the following changes have been made to the ticket sales and boarding procedures at the Portland station:

  • Boarding gates will close five minutes before train departures.
  • Ticket sales will end 10 minutes before departure times.

PSN 1109-23

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Thu May 25 00:00:00 EDT 2017 <![CDATA[St. Louis Station - Ticket Sales and Boarding Gates Close Earlier]]>

For your safety and security, the following changes have been made to the ticket sales and boarding procedures at St. Louis Station:

  • Boarding gates will close five minutes before train departures.
  • Ticket sales will end 10 minutes before departure times.

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Kansas City Station - Ticket Sales and Boarding Gates Close Earlier]]>

For your safety and security, the following changes have been made to the ticket sales and boarding procedures at Kansas City Station:

  • Boarding gates will close five minutes before train departures.
  • Ticket sales will end 10 minutes before departure times.

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Denver Union Station - Ticket Sales and Boarding Gates Close Earlier]]>

For your safety and security, the following changes have been made to the ticket sales and boarding procedures at Denver Union Station:

  • Boarding gates will close five minutes before train departures.
  • Ticket sales will end 10 minutes before departure times.

PSN 309-400

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Thu May 25 00:00:00 EDT 2017 <![CDATA[Transfers at the Flagstaff Station to/from Other Transportation Carriers]]>
Transfers to/from the Airport and Other Destinations

When the building that houses the Flagstaff Amtrak train station (FLG);is closed, between 11:45 pm and 4:15 am, passengers must wait outside until their transportation arrives. Remember to check the hours of operation before arriving at the station.

Passengers may board connecting van service at the east end of building, near the Hertz Rent-A-Car parking spaces.

Travel to/from the Flagstaff Greyhound Bus Terminal

Passengers must arrange and pay for their own transportation between the Flagstaff train station (FLG) and the Flagstaff Greyhound bus terminal (FGG).

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