<![CDATA[Amtrak Service Alerts & Passenger Service Notices - Northeast ]]> Weblog Editor 2.0 <![CDATA[Downeaster Service: Track Improvements Affect Service]]> Effective Saturday and Sunday, December 3 - 4, 2016

To provide our valued Downeaster Service customers with improved reliability and a more comfortable, smoother ride, track and bridge work projects performed by Pan Am Railways and Keolis Transportation Services will take place during December. To accommodate this work, sections of trains will be replaced with buses. We apologize for this temporary inconvenience and appreciate your patience as we make improvements to the railroad. The following information describes how and when this work may impact your weekday and weekend travel.

All Downeaster Service trains will operate between Brunswick and Haverhill. Passengers will be bused across the Merrimack River Bridge in Haverhill and travel express to and from Boston North Station via a dedicated MBTA train service. Service to or from Woburn will not be provided.

For reservations or schedules and information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0916-194 (Updated: 11/29/16)

<![CDATA[Springfield Shuttle: Weekday Track Work Affects Service]]> Effective through May 31, 2017

To accommodate a long-term track work project, several Springfield Shuttle trains will be canceled, and bus service will be provided, as described below:

Weekdays: Trains 470, 490, 493 and 495

Trains 470, 490, 493 and 495 will be canceled Monday through Friday until May 31, 2017. Passengers will be provided bus service at all stops on the route.

Weekdays: Trains 476 and 479

Trains 476 and 479 will be canceled on weekdays through November 25, 2016 and will resume normal schedules from November 28, 2016, until March 1, 2017. Both trains will be canceled from March 2 through May 31, 2017. Bus service will be provided for canceled trains.

Weekday Southbound Buses Depart 30 Minutes Earlier

Southbound weekday buses will depart all stations 30 minutes earlier than the respective trains.

We apologize for any inconvenience. For reservations and train status information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 1116-25

<![CDATA[Keystone Service and Pennsylvanian: Reservations Required During the December Holiday Period]]> Effective December 21 - 28, 2016

To better accommodate the increased number of travelers expected during the busy holiday period, reservations will be required on all Pennsylvanian and Keystone Service trains (including Philadelphia to Harrisburg service) from Wednesday, December 21 through Wednesday, December 28, 2016.

Reservations will not be required for monthly and ten-ride ticket holders.

Holiday Travel Reminders
  • Use eTicketing to avoid ticket counter lines.
  • Allow ample time to arrive at the station and board the train.
  • Make sure your baggage is tagged with your name and address.
  • Amtrak customers must produce valid photo identification when:
    • Obtaining, exchanging or refunding tickets
    • Storing baggage at stations
    • Checking baggage
    • Onboard trains, in response to a request by an Amtrak employee

For reservations and information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 1116-18

<![CDATA[Lake Shore Limited Trains 48/448 and 49/449: Business Class Offered Aboard]]> Effective October 24, 2016
Chicago — Cleveland — Rochester — Albany-Rensselaer — Boston

Amtrak will offer Business Class service aboard the Lake Shore Limited between Chicago, Albany-Rensselaer and Boston beginning October 24, 2016. Lake Shore Limited Business Class customers can enjoy the following amenities:

  • Reserved seating in a car for Business Class customers only.
  • Complimentary coffee, tea and other non-alcoholic beverages.
  • Access to digital newspapers on AmtrakConnect.
  • Amtrak Guest Rewards® Business Class bonus points.
  • Access to Chicago Union Station's Metropolitan Lounge.
  • Fully refundable ticket if canceled prior to departure.

Business Class service will begin on eastbound Train 48/448 originating in Chicago on October 24, 2016. This service will start on westbound Train 49/449 originating at Boston and Albany-Rensselaer on October 26, 2016. At this time, Business Class is not available between New York and Albany-Rensselaer.

For reservations, fares and information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call at 1-800-USA-RAIL (1-800-872-7245).

Like us on Facebook.com, and follow us on Twitter @Amtrak. Check us out at blog.amtrak.com.

Thank you for choosing Amtrak.

PSN 1016-08

<![CDATA[Auto Train Temporarily Suspends Acceptance of Can-Am, Rewaco and Slingshot Three-Wheelers]]> Effective November 1, 2016

Auto Train offers Amtrak customers the convenience of carrying cars, SUVs, motorcycles and other vehicles between the Lorton, VA, and Sanford, FL.

Effective November 1, 2016, "Trike" motorcycles (with two wheels in the back and one in the front) will be the only type of three-wheeler accepted aboard Auto Train.

We will temporarily discontinue accepting Can-Am, Rewaco, Slingshot and similar vehicles on Auto Train. Due to the unique design, these vehicles cannot be readily accommodated in our vehicle carriers. We are working with the carrier manufacturer to find a solution that will allow us to resume transporting these three-wheelers.

We appreciate your patronage and apologize for any inconvenience. For reservation and information visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 1016-02

<![CDATA[Pets Are Welcome Aboard Adirondack, Empire Service, Maple Leaf and Ethan Allen Express Trains]]> Effective August 22, 2016

Starting August 22, 2016, passengers can travel aboard the Adirondack, Empire Service, Maple Leaf and Ethan Allen Express trains with small cats and dogs for $25. Reservations for pet travel will be available for sale starting August 15, 2016, for travel beginning August 22, 2016. Details are below. Visit Amtrak.com for more information. .

Pet Reservations, Fare and Ticketing
  • To book a pet reservations, speak with an Amtrak agent at 1-800-USA-RAIL or at staffed station. The fare for your pet is $25.00 for each travel segment.
  • Pet reservations are made on a first-come, first-served basis, and may sell out quickly. There's a maximum of five pets per train (service animals do not count towards this limit), so we encourage you to make your pet reservations in advance.
  • Pets unfortunately, cannot be booked with multi-ride tickets, Amtrak Guest Rewards redemption reservations, Thruway bus services or with unaccompanied minors.
  • Pet reservations are not permitted across the border.
Maximum Trip Length

When traveling with your pet, the maximum scheduled length of travel (including making connections) is seven hours from leaving the station of origin.

Approved Pet Carriers

Passengers traveling with pets can board at staffed or unstaffed stations as follows:

  • Pet owners will need to provide a pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high. Maximum weight of pet with carrier is 20 pounds. The carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For your pet's comfort and safety, it must be able to sit and lie down without touching the sides of the carrier.
  • A pet carrier counts as one piece of carry-on luggage.
Pet Age and Acceptance
  • Your pet must be at least eight weeks old and be odorless, harmless, non-disruptive and require no attention during travel.
  • Amtrak maintains the right to refuse acceptance, and may remove any pet exhibiting these issues from stations or trains.
Pet Check-in at Station
  • To confirm your pet's eligibility, you will be asked at the station to read and sign a Release and Indemnification Agreement for each leg of travel.
  • This agreement will include your certification that your pet is up-to-date on all vaccinations and that you accept liability for your pet. Amtrak does not accept liability for the health and well-being of pets.
  • At staffed stations, please check in at the ticket office no later than 30 minutes before departure to complete the form.
  • At unstaffed stations, the conductor will confirm your pets eligibility and provide you with the document to sign. Before your rip, find your station and check to see if it is staffed.
  • Onboard Guidelines
    • Please present your signed agreement along with your Amtrak ticket to the conductor on the train.
    • Pets must remain inside their carrier while in stations and aboard trains. Please keep your pet with you at all times. Once onboard, your pet carrier goes under your seat (not under the seat in front of you or on the seat next to you).
    • Pets are welcome in Coach Class, but please remember you cannot take them in the food service car or any other area of the train.
    • In the event of a service disruption, Amtrak will make reasonable efforts to seek (but cannot guarantee) pet friendly accommodations, if sheltering is necessary.

    Thank you for traveling with Amtrak. For reservations, call 1-800-USA-RAIL (1-800-872-7245).

    PSN 0816-170

    <![CDATA[Silver Star Trains 91 and 92: Sleeping Car Accommodations Offered at Lower Fares Without Dining Car]]> Dining Car Service Continues on Silver Meteor Trains 97 and 98

    Amtrak is offering a lower cost travel option on our popular Sleeping Cars between New York and Miami, following a 10-month test on the Sliver Star (Trains 91 and 92), operating daily between New York City and Orlando/Miami, via Washington, DC, Columbia, SC and Tampa, FL. A Dining Car will not be operated on the Silver Star, and passengers can purchase meals in the Café Car, which offers hot and cold sandwiches, snacks and other items. See more details in the the Silver Star Café Menu.

    Customers traveling to and from Florida can continue to choose traditional service aboard the Silver Meteor (Trains 97 and 98), which offers Dining Car service. Meals are included in Silver Meteor Sleeping Car fares. The Silver Meteor serves many of the same cities as the Silver Star.

    Lower Cost Sleeping Car Accommodations

    Traditionally on all Amtrak trains, the cost of Dining Car meals was bundled into the charge for the Sleeping Car. On the Silver Star, Amtrak Sleeping Car customers save up to 25% on the cost of a ticket, and can purchase food in the Café Car for a separate charge.

    Sleeping Car Amenities

    Passengers with Sleeping Car accommodations will continue to have complimentary coffee, chilled water and juices, turn-down service for their bedrooms and roomettes, private restrooms and access to shower facilities. Upon request, attendants will provide in-room service for purchases from the Café Car. At stations with ClubAcela, Amtrak Metropolitan Lounge or similar services, Sleeping Car passengers will also continue to have same-day lounge access and pre-boarding privileges.

    Thank you for traveling with Amtrak. Reservations are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

    PSN 0216-59