<![CDATA[Amtrak Service Alerts & Passenger Service Notices - Northeast ]]> Weblog Editor 2.0 <![CDATA[Silver Star Trains 91 and 92: Sleeping Car Accommodations Offered at Lower Fares Without Dining Car]]> Dining Car Service Continues on Silver Meteor Trains 97 and 98

Amtrak is offering a lower cost travel option on our popular Sleeping Cars between New York and Miami, following a 10-month test on the Sliver Star (Trains 91 and 92), operating daily between New York City and Orlando/Miami, via Washington, DC, Columbia, SC and Tampa, FL. A Dining Car will not be operated on the Silver Star, and passengers can purchase meals in the Café Car, which offers hot and cold sandwiches, snacks and other items. The Café menu is also available on Amtrak.com.

Customers traveling to and from Florida can continue to choose traditional service aboard the Silver Meteor (Trains 97 and 98), which offers Dining Car service. Meals are included in Silver Meteor Sleeping Car fares. The Silver Meteor serves many of the same cities as the Silver Star.

Lower Cost Sleeping Car Accommodations

Traditionally on all Amtrak trains, the cost of Dining Car meals was bundled into the charge for the Sleeping Car. On the Silver Star, Amtrak Sleeping Car customers save up to 25% on the cost of a ticket, and can purchase food in the Café Car for a separate charge.

Sleeping Car Amenities

Passengers with Sleeping Car accommodations will continue to have complimentary coffee, chilled water and juices, turn-down service for their bedrooms and roomettes, private restrooms and access to shower facilities. Upon request, attendants will provide in-room service for purchases from the Café Car. At stations with ClubAcela, Amtrak Metropolitan Lounge or similar services, Sleeping Car passengers will also continue to have same-day lounge access and pre-boarding privileges.

Thank you for traveling with Amtrak. Reservations are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Possible Delays between Washington and Richmond]]> Effective on February 6, 7, 8, 13, 14, 15, 27, 28 and 29, 2016

Passengers traveling between Washington and Richmond on the dates shown above may encounter delays of approximately 30 minutes. Delays are expected to occur on Saturdays from 7:00 am through 5:00 pm and Sundays from 8:00 pm through 6:00 am Monday morning.

Passengers can check the status of their train on Amtrak.com, our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times. You can also sign up for text and email delay notifications when booking your reservations.

We appreciate your patronage and apologize for any inconvenience.

Thank you for traveling with Amtrak.

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<![CDATA[Palmetto, Carolinian and Silver Star Trains: Track Work Affects Service on Select Dates]]> Effective February 9 - 18, 2016

Track work being performed by CSX Transportation will affect train service between Richmond and Savannah, on the dates and trains indicated below:/p>

Trains 89 and 90: Richmond - Savannah
Tuesday through Thursday, February 9, 10, 11, 16, 17 and 18, 2016

Trains 89 and 90 will not operate between Richmond and Savannah on dates shown above, and alternate transportation will not be provided. Both trains will only operate between New York and Richmond only on these dates.

Trains 79 and 80: New York - Raleigh
Tuesday through Thursday, February 16, 17 and 18, 2016

Trains 79 and 80 will not operate between New York and Raleigh on dates shown above, and alternate transportation will not be provided. Both trains will only operate between Raleigh and Charlotte on these dates.

Train 92: Departs Earlier
Monday through Wednesday, February 15, 16 and 17, 2016

Train 92 will depart Miami earlier at 9:10 am on dates shown above, and depart two hours and forty minutes earlier at all stations through its arrival in Washington at 11:58 am. The train will continue operating on an earlier schedule through its arrival in New York at 4:20 pm.

We appreciate your patronage and apologize for any inconvenience. For schedules and information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0216-57

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<![CDATA[Pets Allowed Aboard Most Amtrak Long Distance Trains]]> Effective February 16, 2016

Passengers will be permitted to travel aboard the Springfield Shuttle with small cats and dogs for a $25 fee. Reservations for pet travel will be available for sale starting February 1, 2016, for travel beginning February 16, 2016. Review the details below. Visit Amtrak.com for more information.

Pet Reservations, Fare and Ticketing
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Pet reservations are made on a first-come, first-served basis, and are only permitted in Coach cars.
  • Only one (1) pet per passenger will be allowed, and no more than five pets are reserved per train. Service animals do not count towards this limitation.
  • The pet fare is $25 for each travel segment.
  • Pets are not permitted to travel with unaccompanied minors.
  • Cats and dogs are the only types of pets accepted.
  • Multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
  • Pets are not permitted aboard Auto Train.
Maximum Trip Length
  • Maximum lenth of travel on the train will be seven hours.
  • Passengers making connections must complete travel within seven hours from leaving their origin station.
Approved Pet Carriers

Passengers traveling with pets can board at staffed or unstaffed stations as follows:

  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pets must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Onboard Guidelines
  • Pets are only permitted in Coach cars.
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
Approved Pet Carriers: Pet Check-in at Station
  • At staffed stations, passengers must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.
  • At unstaffed stations, the conductor will confirm pet eligibility and provide passengers with a Release and Indemnification Agreement to sign.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • In the event of a service disruption, Amtrak will make reasonable efforts to seek (but cannot guarantee) pet friendly hotel accommodations, if sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Pets Allowed Aboard the Springfield Shuttle: New Haven - Springfield Service]]> Effective February 16, 2016

Passengers will be permitted to travel aboard the Springfield Shuttle with small cats and dogs for a $25 fee. Reservations for pet travel will be available for sale starting February 1, 2016, for travel beginning February 16, 2016. Review the details below. Visit Amtrak.com for more information.

Pet Reservations, Fare and Ticketing
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Pet reservations are made on a first-come, first-served basis, and are only permitted in Coach cars.
  • Only one (1) pet per passenger will be allowed, and no more than five pets are reserved per train. Service animals do not count towards this limitation.
  • The pet fare is $25 for each travel segment.
  • Pets are not permitted to travel with unaccompanied minors.
  • Cats and dogs are the only types of pets accepted.
  • Multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Maximum Trip Length
  • Maximum lenth of travel on the train will be seven hours.
  • Passengers making connections must complete travel within seven hours from leaving their origin station.
Approved Pet Carriers

Passengers traveling with pets can board at staffed or unstaffed stations as follows:

  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pets must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Onboard Guidelines
  • Pets are only permitted in Coach cars.
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
Approved Pet Carriers: Pet Check-in at Station
  • At staffed stations, passengers must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.
  • At unstaffed stations, the conductor will confirm pet eligibility and provide passengers with a Release and Indemnification Agreement to sign.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • In the event of a service disruption, Amtrak will make reasonable efforts to seek (but cannot guarantee) pet friendly hotel accommodations, if sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Springfield Shuttle Update: Track Work Affects Shuttle Service between Springfield and New Haven]]> Effective through July 29, 2016

To accommodate a long-term track work project, several Springfield Shuttle trains will be canceled and bus service will be provided, as described below:

Monday through Friday Service Changes — Effective through July 29, 2016
Springfield Shuttle Trains 470, 476, 479, 490, 493 and 495
  • Trains 470, 490, 493 and 495 will be cancelled on Monday through Friday until July 29, 2016.
  • Passengers will be provided bus service between New Haven, Wallingford, Meriden, Berlin, Hartford, Windsor, Windsor Locks and Springfield.
Southbound Weekday Buses Depart 30 Minutes Earlier

All southbound weekday buses will depart all stations 30 minutes earlier than the respective trains.

We apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 1116-48 (Updated: 01/19/16)

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<![CDATA[Train 74 and 75 Canceled Due to Track Work]]> Effective Monday, February 8, 2016 Only

Due to track work being performed by Norfolk Southern Railway, Trains 74 and 75 will be canceled on Monday, February 8, 2016. Passengers traveling between Raleigh and Charlotte can contact Amtrak for other train service options.

We appreciate your patronage and apologize for any inconvenience. Reservations and the most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

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<![CDATA[Business Class Offered Aboard Auto Train]]> Effective Febuary 1, 2016

Amtrak will launch Business class service aboard Auto Train, starting February 1, 2016. For an upgrade charge of only $59, Auto Train Business class passengers can enjoy several amenities, including:

  • Priority boarding with sleeping car passengers.
  • Comfortable reserved seating in a car for Business class passengers only.
  • Unlimited access to premium digital newspapers during the trip.
  • Salad and a choice of specialty dessert with dinner.
  • Two complimentary bottles of water and a Comfort Kit.

All passengers can enjoy free Wi-Fi aboard Auto Train.

For fares and reservation information, visit Amtrak.com, use our free mobile apps or call at 1-800-USA-RAIL (1-800-872-7245).

Like us on Facebook, follow us on Twitter (@Amtrak), and check out our blog at blog.amtrak.com.

Thank you for choosing Amtrak.

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<![CDATA[Business Class Offered Aboard Cardinal Trains 50 and 51]]> Effective January 19, 2016

Amtrak will launch Business class service aboard the Cardinal. This new service will begin on eastbound Train 50 starting January 19 and on westbound Train 51 on January 20. You can begin making Business class reservations aboard the Cardinal starting January 11, and enjoy the following amenities:

  • Reserved seating in a car for Business class passengers only
  • Complimentary non-alcoholic beverages
  • Comfortable spacious leather seats
  • Complimentary access to the Metropolitan Lounge at Chicago Union Station
  • Complementary Wi-Fi and unlimited access to The New York Times and Washington Post digital newspapers in Wi-Fi coverage areas along the route
  • An access pass for Philadelphia's ClubAcela for $20.00 per day

For fares and reservation information, visit Amtrak.com, use our free mobile apps or call at 1-800-USA-RAIL (1-800-872-7245). Thank you for choosing Amtrak.

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<![CDATA[Crescent Trains 19 and 20: Bus Service Provided between Atlanta and New Orleans]]> Effective Monday through Thursday Only; January 4 - February 4, 2016

Track work being performed by Norfolk Southern Railway will affect Trains 19 and 20 between New Orleans and Atlanta, on the following dates:

Monday through Thursday
  • January 4 - 7, 2016
  • January 11 - 14, 2016
  • January 18 - 21, 2016
  • January 25 - 28, 2016
  • February 1 - 4, 2016
Southbound Train 19: New York to Atlanta Only

On the dates shown above, Train 19 will terminate in Atlanta. Passengers will be provided bus service from Atlanta to Anniston, Birmingham, Tuscaloosa, Meridian, Laurel, Hattiesburg, Picayune, Slidell and New Orleans.

Northbound Train 20: Atlanta to New York Only

On the dates shown above, Train 20 will originate in Atlanta. Passengers will be provided bus service from New Orleans to Slidell, Picayune, Hattiesburg, Laurel, Meridian, Tuscaloosa, Birmingham, Anniston and Atlanta.

Friday, Saturday and Sunday Service Operates Normally

On Fridays, Saturdays and Sundays during this period, Trains 19 and 20 will operate between New Orleans and Atlanta, but may encounter delays along the route due to speed restrictions and freight train interference.

We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 1215-36

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