<![CDATA[Amtrak Service Alerts & Passenger Service Notices - Northeast ]]> Weblog Editor 2.0 <![CDATA[Northeast Regional and Carolinian Service Boarding Changes at Quantico, VA and Possible Train Delays]]> Starting May 30, 2016

Starting May 30, construction will begin to renovate the Quantico Amtrak station. The first part of this project calls for the west platform and building to be demolished and removed. This work is expected to be complete in approximately one year. During this period, please note the following:

Quantico Passengers Board All Trains at Track 2 East Platform

The Track 3 West Platform at Quantico will be out of service for the duration of this project. Passengers will board all trains at the Track 2 East Platform. Passengers should allow a few extra minutes to use the pedestrian crossing to access the Track 2 East Platform.

Possible Delays Traveling through Quantico

Due to the Track 3 platform being out of service, trains operating through Quantico, can encounter delays of approximately 30 minutes. Passengers are encouraged to check their trains' status on Amtrak.com, our free mobile apps, or at 1-800-USA-RAIL (1-800-872-7245). You can also sign up for text and email delay notifications when booking your reservations.

Quantico Station Safety Reminders

The safety of our passengers and employees is our top priority. Please avoid the construction area whenever possible.

  • Be careful if you must walk near the construction zone.
  • Stay at a safe distance from machinery and moving construction equipment.
  • Watch out for any tripping hazards, such as construction debris or uneven surfaces.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

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<![CDATA[Bus Service Provided Between Springfield and New Haven]]> Effective June 3 through June 26, 2016

Due to track work being performed between New Haven and Springfield, passengers will be provided alternate transportation to and from the following stations:

Wallingford, Meriden, Berlin, Hartford, Windsor, Windsor Locks and Springfield
Fridays, June 3, 10, 17 and 24

Northeast Regional Trains 136 and 148 will serve all stations from Washington to New Haven. Alternate transportation will be provided at all stations from New Haven to Springfield.

Saturdays, June 4, 11, 18, 25
  • Northeast Regional Trains 140, 143, 146 and 147 will serve all stations between Washington and New Haven. Alternate transportation will be provided at all stations between New Haven and Springfield.
  • Vermonter Trains 54 and 57 will operate between St. Albans and Springfield and between New Haven and Washington. Passengers will be provided bus service to and from Windsor Locks, Hartford, Berlin, Meriden, Wallingford and New Haven.
Sundays, June 5, 12, 19 and 26

Northeast Regional Trains 143 and 157 will serve all stations between Washington and New Haven. Alternate transportation will be provided at all stations between New Haven and Springfield.

We appreciate your patronage and apologize for any inconvenience you may experience. For reservations and information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak.

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<![CDATA[Springfield Shuttle Service June Update: Bus Service Provided at All Stations on the Route]]> Effective On Select Dates through July 29, 2016

To accommodate a long-term track work project, several Springfield Shuttle trains will be cancelled, and bus service will be provided, as described below:

Saturdays, June 4, 11, 18 and 25

Trains 401, 405, 450, 460, 463, 464, 467 and 488 will be cancelled on all Saturdays in June, and alternate transportation will be provided at all stations on the route.

Weekdays through July 29

Trains 470, 476, 479, 490, 493 and 495 will be cancelled on Monday through Friday until July 29. Passengers will be provided bus service at all stops on the route.

Weekday Southbound Buses Depart 30 Minutes Earlier

All southbound weekday buses will depart all stations 30 minutes earlier than the respective trains.

We apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

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<![CDATA[Piedmont and Carolinian Service Will Be Cancelled Monday, June 20, 2016]]> Effective Monday, June 20, 2016 Only

Track work being performed by Norfolk Southern Railway will affect Piedmont and Carolinian service on June 20.

  • Trains 73, 74, 75 and 76 will be cancelled, and alternate transportation will not be provided.
  • Trains 79 and 80 will operate between New York and Raleigh only. Alternate transportation will not be provided between Raleigh and Charlotte.

We appreciate your patronage and apologize for any inconvenience. For reservations and information, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

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<![CDATA[Piedmont Trains 73, 74, 75 and 76: Service Canceled Due to Track Improvements]]> Effective on Monday, June 6, 2016 Only

Due to track improvements being performed by Norfolk Southern Railway, Piedmont service will be cancelled on June 6, and alternate transportation will not be provided.

Passengers traveling between Raleigh and Charlotte can make reservations aboard the Carolinian trains.

We appreciate your patronage and apologize for any inconvenience. Reservations and the most up-to-date arrival and departure times are available on Amtrak.com, our free mobile app and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

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<![CDATA[Walk-On Carry-On Bike Service Offered Aboard the Vermonter Service]]> Effective May 2, 2016

Amtrak and the Vermont Department of Transportation now offer Walk-on Carry-on Bike Service aboard the Vermonter at all stations between Washington, DC, and St. Albans.

Reservations Required

Bike reservations are required, and travel documents must be presented to the conductor when boarding the train. Passengers can reserve space for their bikes by selecting "add bike" when they book their train travel on Amtrak.com, by calling 1-800-USA-RAIL (1-800-872-7245) and at Amtrak ticket offices. Passengers can also make reservations at Quik-Trak ticketing kiosks at stations on the Vermonter route. Bike reservations cannot be made through the Amtrak mobile apps. Only one bike is permitted per person.

The charge for bikes between St. Albans and New Haven is $10, and bikes carried between New Haven and Washington, DC, are $20.

Eligible Bikes

Only standard size bikes will be permitted. Large seat/saddle bags must be removed from the bikes before boarding the train. These items can be carried on the train and will count as a carry-on item.

Arrive Early

If you are carrying a bike on board, arrive at the station at least 30 minutes prior to train departure to allow time maneuver your bicycle through the station and be in position to board the train and load your bicycle. The conductor will direct passengers with bicycles to the designated coach car. Amtrak staff will be available to assist with boarding, as needed.

Storing Bikes

Bikes are stored in the bicycle rack located in a designated coach car. You must be physically capable of storing your bicycles in the rack.

[Asset Included(Id:1251636765330;Type:AM_Image_C)]

Bicycles must be hung by the rear wheel with the front wheel removed to prevent the bike from blocking the aisle. The front wheel must be secured to the floor using the Velcro straps attached to the wall (refer to photo).

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

Thank you for choosing Amtrak.

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<![CDATA[Empire Service and Maple Leaf Temporary Schedule Change]]> Effective April 24 - July 13, 2016

From April 24 through July 13, CSX Transportation will perform extensive track work between Albany-Rensselaer and Niagara Falls, NY. To accommodate this work, Empire Service and Maple Leaf schedules will be adjusted.

  • Trip times between Albany-Rensselaer and Niagara Falls will increase by up to 25 minutes.
  • On Sunday through Wednesday, Trains 284 and 281 will not run.
  • Some train numbers will change, however, frequencies between Albany-Rensselaer and New York will not be affected.
  • Some trains will depart earlier. To avoid missing your train, check Amtrak.com, our free mobile apps or speak with Amtrak personnel for the most up-to-date schedules.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

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<![CDATA[Acela Express and Northeast Regional Temporary Schedule Changes]]> Effective May 2 - October 31, 2016

Due to track improvements being performed along the Northeast Corridor, a number of changes are being made to Acela Express and Northeast Regional schedules from May 2 through October 31.

  • Schedules of both Acela Express and Northeast Regional trains will change by up to 10 minutes in both directions between Boston, New York and Washington. There may be further minor adjustments between these stations as the work progresses.
  • All Acela Express trains will depart Washington at five minutes before the hour, rather than on the hour. Some Acela Express trains will depart Boston a few minutes earlier than the times shown in the Amtrak Winter-Spring 2016 System Timetable.
  • Most northbound Northeast Regional trains will depart Washington three minutes earlier than the times shown in the Amtrak Winter-Spring 2016 System Timetable.

The most up-to-date schedules are available on Amtrak.com, our free mobile app or by calling 1-800-USA-RAIL (1-800-872-7245). We appreciate your patronage during this period as we work to improve the ride quality and overall travel experience for our valued customers.

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<![CDATA[Business Class Offered Aboard Crescent Trains 19 and 20]]> Effective April 1, 2016

Amtrak will offer Business class service aboard the Crescent beginning April 1, and passengers can begin making reservations for this new service on March 14.

Crescent Business class passengers can enjoy the following amenities:

  • Reserved seating in a car for Business class passengers only
  • Complimentary coffee, tea and other non-alcoholic beverages
  • Access to digital newspapers on AmtrakConnect (password will be on a card located in the seat pockets)
  • Amtrak Guest Rewards Business class bonus points
  • Ability to purchase a daily access pass to ClubAcela in Philadelphia

For fares and reservation information, visit Amtrak.com, use our free mobile apps or call at 1-800-USA-RAIL (1-800-872-7245). Thank you for choosing Amtrak.

Like us on Facebook, follow us on Twitter (@Amtrak),and check out our blog at blog.amtrak.com.

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<![CDATA[Pets Allowed Aboard the Springfield Shuttle: New Haven - Springfield Service]]> Effective February 16, 2016

Passengers will be permitted to travel aboard the Springfield Shuttle with small cats and dogs for a $25 fee. Reservations for pet travel will be available for sale starting February 1, 2016, for travel beginning February 16, 2016. Review the details below. Visit Amtrak.com for more information.

Pet Reservations, Fare and Ticketing
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Pet reservations are made on a first-come, first-served basis, and are only permitted in Coach cars.
  • Only one (1) pet per passenger will be allowed, and no more than five pets are reserved per train. Service animals do not count towards this limitation.
  • The pet fare is $25 for each travel segment.
  • Pets are not permitted to travel with unaccompanied minors.
  • Cats and dogs are the only types of pets accepted.
  • Multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Maximum Trip Length
  • Maximum lenth of travel on the train will be seven hours.
  • Passengers making connections must complete travel within seven hours from leaving their origin station.
Approved Pet Carriers

Passengers traveling with pets can board at staffed or unstaffed stations as follows:

  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pets must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Onboard Guidelines
  • Pets are only permitted in Coach cars.
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
Approved Pet Carriers: Pet Check-in at Station
  • At staffed stations, passengers must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.
  • At unstaffed stations, the conductor will confirm pet eligibility and provide passengers with a Release and Indemnification Agreement to sign.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • In the event of a service disruption, Amtrak will make reasonable efforts to seek (but cannot guarantee) pet friendly hotel accommodations, if sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Silver Star Trains 91 and 92: Sleeping Car Accommodations Offered at Lower Fares Without Dining Car]]> Dining Car Service Continues on Silver Meteor Trains 97 and 98

Amtrak is offering a lower cost travel option on our popular Sleeping Cars between New York and Miami, following a 10-month test on the Sliver Star (Trains 91 and 92), operating daily between New York City and Orlando/Miami, via Washington, DC, Columbia, SC and Tampa, FL. A Dining Car will not be operated on the Silver Star, and passengers can purchase meals in the Café Car, which offers hot and cold sandwiches, snacks and other items. See more details in the the Silver Star Café Menu.

Customers traveling to and from Florida can continue to choose traditional service aboard the Silver Meteor (Trains 97 and 98), which offers Dining Car service. Meals are included in Silver Meteor Sleeping Car fares. The Silver Meteor serves many of the same cities as the Silver Star.

Lower Cost Sleeping Car Accommodations

Traditionally on all Amtrak trains, the cost of Dining Car meals was bundled into the charge for the Sleeping Car. On the Silver Star, Amtrak Sleeping Car customers save up to 25% on the cost of a ticket, and can purchase food in the Café Car for a separate charge.

Sleeping Car Amenities

Passengers with Sleeping Car accommodations will continue to have complimentary coffee, chilled water and juices, turn-down service for their bedrooms and roomettes, private restrooms and access to shower facilities. Upon request, attendants will provide in-room service for purchases from the Café Car. At stations with ClubAcela, Amtrak Metropolitan Lounge or similar services, Sleeping Car passengers will also continue to have same-day lounge access and pre-boarding privileges.

Thank you for traveling with Amtrak. Reservations are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Pets Allowed Aboard Most Amtrak Long Distance Trains]]> Effective February 16, 2016

Passengers will be permitted to travel aboard the Springfield Shuttle with small cats and dogs for a $25 fee. Reservations for pet travel will be available for sale starting February 1, 2016, for travel beginning February 16, 2016. Review the details below. Visit Amtrak.com for more information.

Pet Reservations, Fare and Ticketing
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Pet reservations are made on a first-come, first-served basis, and are only permitted in Coach cars.
  • Only one (1) pet per passenger will be allowed, and no more than five pets are reserved per train. Service animals do not count towards this limitation.
  • The pet fare is $25 for each travel segment.
  • Pets are not permitted to travel with unaccompanied minors.
  • Cats and dogs are the only types of pets accepted.
  • Multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
  • Pets are not permitted aboard Auto Train.
Maximum Trip Length
  • Maximum lenth of travel on the train will be seven hours.
  • Passengers making connections must complete travel within seven hours from leaving their origin station.
Approved Pet Carriers

Passengers traveling with pets can board at staffed or unstaffed stations as follows:

  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pets must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Onboard Guidelines
  • Pets are only permitted in Coach cars.
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
Approved Pet Carriers: Pet Check-in at Station
  • At staffed stations, passengers must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.
  • At unstaffed stations, the conductor will confirm pet eligibility and provide passengers with a Release and Indemnification Agreement to sign.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • In the event of a service disruption, Amtrak will make reasonable efforts to seek (but cannot guarantee) pet friendly hotel accommodations, if sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Business Class Offered Aboard Auto Train]]> Effective Febuary 1, 2016

Amtrak will launch Business class service aboard Auto Train, starting February 1, 2016. For an upgrade charge of only $59, Auto Train Business class passengers can enjoy several amenities, including:

  • Priority boarding with sleeping car passengers.
  • Comfortable reserved seating in a car for Business class passengers only.
  • Unlimited access to premium digital newspapers during the trip.
  • Salad and a choice of specialty dessert with dinner.
  • Two complimentary bottles of water and a Comfort Kit.

All passengers can enjoy free Wi-Fi aboard Auto Train.

For fares and reservation information, visit Amtrak.com, use our free mobile apps or call at 1-800-USA-RAIL (1-800-872-7245).

Like us on Facebook, follow us on Twitter (@Amtrak), and check out our blog at blog.amtrak.com.

Thank you for choosing Amtrak.

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