<![CDATA[Amtrak Service Alerts & Passenger Service Notices - Northeast ]]> Weblog Editor 2.0 <![CDATA[Business Class Offered Aboard Auto Train]]> Effective Febuary 1, 2016

Amtrak will launch Business class service aboard Auto Train, starting February 1, 2016. For an upgrade charge of only $59, Auto Train Business class passengers can enjoy several amenities, including:

  • Priority boarding with sleeping car passengers.
  • Comfortable reserved seating in a car for Business class passengers only.
  • Unlimited access to premium digital newspapers during the trip.
  • Salad and a choice of specialty dessert with dinner.
  • Two complimentary bottles of water and a Comfort Kit.

All passengers can enjoy free Wi-Fi aboard Auto Train.

For fares and reservation information, visit Amtrak.com, use our free mobile apps or call at 1-800-USA-RAIL (1-800-872-7245).

Like us on Facebook, follow us on Twitter (@Amtrak), and check out our blog at blog.amtrak.com.

Thank you for choosing Amtrak.

PSN 0116-51

<![CDATA[Walk-On Carry-On Bike Service Offered Aboard the Vermonter Service]]> Effective May 2, 2016

Amtrak and the Vermont Department of Transportation now offer Walk-on Carry-on Bike Service aboard the Vermonter at all stations between Washington, DC, and St. Albans.

Reservations Required

Bike reservations are required, and travel documents must be presented to the conductor when boarding the train. Passengers can reserve space for their bikes by selecting "add bike" when they book their train travel on Amtrak.com, by calling 1-800-USA-RAIL (1-800-872-7245) and at Amtrak ticket offices. Passengers can also make reservations at Quik-Trak ticketing kiosks at stations on the Vermonter route. Bike reservations cannot be made through the Amtrak mobile apps. Only one bike is permitted per person.

The charge for bikes between St. Albans and New Haven is $10, and bikes carried between New Haven and Washington, DC, are $20.

Eligible Bikes

Only standard size bikes will be permitted. Large seat/saddle bags must be removed from the bikes before boarding the train. These items can be carried on the train and will count as a carry-on item.

Arrive Early

If you are carrying a bike on board, arrive at the station at least 30 minutes prior to train departure to allow time maneuver your bicycle through the station and be in position to board the train and load your bicycle. The conductor will direct passengers with bicycles to the designated coach car. Amtrak staff will be available to assist with boarding, as needed.

Storing Bikes

Bikes are stored in the bicycle rack located in a designated coach car. You must be physically capable of storing your bicycles in the rack.

[Asset Included(Id:1251636765330;Type:AM_Image_C)]

Bicycles must be hung by the rear wheel with the front wheel removed to prevent the bike from blocking the aisle. The front wheel must be secured to the floor using the Velcro straps attached to the wall (refer to photo).

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

Thank you for choosing Amtrak.

PSN 0516-106

<![CDATA[Pets Are Welcome Aboard Adirondack, Empire Service, Maple Leaf and Ethan Allen Express Trains]]> Effective August 22, 2016

Starting August 22, 2016, passengers can travel aboard the Adirondack, Empire Service, Maple Leaf and Ethan Allen Express trains with small cats and dogs for $25. Reservations for pet travel will be available for sale starting August 15, 2016, for travel beginning August 22, 2016. Details are below. Visit Amtrak.com for more information. .

Pet Reservations, Fare and Ticketing
  • To book a pet reservations, speak with an Amtrak agent at 1-800-USA-RAIL or at staffed station. The fare for your pet is $25.00 for each travel segment.
  • Pet reservations are made on a first-come, first-served basis, and may sell out quickly. There's a maximum of five pets per train (service animals do not count towards this limit), so we encourage you to make your pet reservations in advance.
  • Pets unfortunately, cannot be booked with multi-ride tickets, Amtrak Guest Rewards redemption reservations, Thruway bus services or with unaccompanied minors.
  • Pet reservations are not permitted across the border.
Maximum Trip Length

When traveling with your pet, the maximum scheduled length of travel (including making connections) is seven hours from leaving the station of origin.

Approved Pet Carriers

Passengers traveling with pets can board at staffed or unstaffed stations as follows:

  • Pet owners will need to provide a pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high. Maximum weight of pet with carrier is 20 pounds. The carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For your pet's comfort and safety, it must be able to sit and lie down without touching the sides of the carrier.
  • A pet carrier counts as one piece of carry-on luggage.
Pet Age and Acceptance
  • Your pet must be at least eight weeks old and be odorless, harmless, non-disruptive and require no attention during travel.
  • Amtrak maintains the right to refuse acceptance, and may remove any pet exhibiting these issues from stations or trains.
Pet Check-in at Station
  • To confirm your pet's eligibility, you will be asked at the station to read and sign a Release and Indemnification Agreement for each leg of travel.
  • This agreement will include your certification that your pet is up-to-date on all vaccinations and that you accept liability for your pet. Amtrak does not accept liability for the health and well-being of pets.
  • At staffed stations, please check in at the ticket office no later than 30 minutes before departure to complete the form.
  • At unstaffed stations, the conductor will confirm your pets eligibility and provide you with the document to sign. Before your rip, find your station and check to see if it is staffed.
  • Onboard Guidelines
    • Please present your signed agreement along with your Amtrak ticket to the conductor on the train.
    • Pets must remain inside their carrier while in stations and aboard trains. Please keep your pet with you at all times. Once onboard, your pet carrier goes under your seat (not under the seat in front of you or on the seat next to you).
    • Pets are welcome in Coach Class, but please remember you cannot take them in the food service car or any other area of the train.
    • In the event of a service disruption, Amtrak will make reasonable efforts to seek (but cannot guarantee) pet friendly accommodations, if sheltering is necessary.

    Thank you for traveling with Amtrak. For reservations, call 1-800-USA-RAIL (1-800-872-7245).

    PSN 0816-170

    <![CDATA[Acela Express Train 2173 Will No Longer Stop at BWI Marshall Airport Station]]> Effective August 22, 2016

    Acela Express Train 2173 will no longer stop at BWI Marshall Airport. Passengers who wish to travel southbound during weekday evenings to the BWI station will continue to have Northeast Regional and Acela Express train options.

    For reservations and information visit Amtrak.com, use our free mobile apps, call 1-800-USA-RAIL (1-800-872-7245) or speak with station personnel.

    Thank you for traveling with Amtrak.

    PSN 0816-166

    <![CDATA[Springfield Shuttle Service July Update: Bus Service Provided at All Stations on the Route]]> Extended through September 30, 2016

    To accommodate a long-term track work project, several Springfield Shuttle trains will be cancelled, and bus service will be provided, as described below:

    Weekdays through September 30, 2016

    Trains 470, 476, 479, 490, 493 and 495 will be cancelled on Monday through Friday until July 29. Passengers will be provided bus service at all stops on the route.

    Weekday Southbound Buses Depart 30 Minutes Earlier

    All southbound weekday buses will depart all stations 30 minutes earlier than the respective trains.

    We apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

    Thank you for traveling with Amtrak.

    PSN 1116-48 (Updated: 07/27/16)

    <![CDATA[Palmetto Train 89 and 90 Service Change between Richmond, VA and Savannah, GA ]]> Effective Monday through Thursday Only; August 8 - September 8, 2016
    Track Work Affects Service between Richmond, VA and Savannah, GA

    Due to track work being performed by CSX Transportation Trains 89 and 90 will not operate between Richmond and Savannah on the dates shown, and alternate transportation will not be provided.

    • Wednesday, August 10 and Thursday, August 11, 2016
    • Monday, August 15 through Thursday, August 18, 2016
    • Monday, August 22 through Thursday, August 25, 2016
    • Monday, August 29 through Thursday, September 1, 2016
    • Monday, September 5 through Thursday, September 8, 2016

    Silver Meteor Trains 97 and 98 will make stops at Selma-Smithfield and Dillon on the affected dates.

    We appreciate your patronage and apologize for any inconvenience you may experience. For the most up to date train status information and reservations, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

    Thank you for choosing Amtrak.

    PSN 0716-153

    <![CDATA[Empire Service and Maple Leaf Temporary Schedule Change]]> Effective July 14 through September 2, 2016

    Due to extensive track work being performed by CSX Transportation, Empire Service and Maple Leaf schedules are adjusted between Albany-Rensselaer and Niagara Falls from July 14 through Sept. 2, 2016.

    Some trains will depart earlier. To avoid missing your train, check Amtrak.com, use our free mobile apps, speak with Amtrak personnel call 1-800-USA-RAIL (1-800-872-7245) for the most up-to-date schedules..

    Thank you for choosing Amtrak.

    PSN 0716-155

    <![CDATA[Keystone Service Schedule Change]]> Effective July 18 through October 21, 2016

    Due to track improvements between Elizabethtown and Lancaster, minor schedule adjustments will be made to Keystone Service trains from July 18 through October 21, 2016. Most trains will operate on a later schedule.

    Trains 654 and 656 Depart Earlier

    Eastbound Trains 654 and 656 will depart Harrisburg, Middletown, Elizabethtown and Mount Joy five minutes earlier.

    For the most up to date schedule information and reservations, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

    Thank you for traveling with Amtrak.

    PSN 0716-150

    <![CDATA[Northeast Regional and Carolinian Service Boarding Changes at Quantico, VA and Possible Train Delays]]> Starting May 30, 2016

    Starting May 30, construction will begin to renovate the Quantico Amtrak station. The first part of this project calls for the west platform and building to be demolished and removed. This work is expected to be complete in approximately one year. During this period, please note the following:

    Quantico Passengers Board All Trains at Track 2 East Platform

    The Track 3 West Platform at Quantico will be out of service for the duration of this project. Passengers will board all trains at the Track 2 East Platform. Passengers should allow a few extra minutes to use the pedestrian crossing to access the Track 2 East Platform.

    Possible Delays Traveling through Quantico

    Due to the Track 3 platform being out of service, trains operating through Quantico, can encounter delays of approximately 30 minutes. Passengers are encouraged to check their trains' status on Amtrak.com, our free mobile apps, or at 1-800-USA-RAIL (1-800-872-7245). You can also sign up for text and email delay notifications when booking your reservations.

    Quantico Station Safety Reminders

    The safety of our passengers and employees is our top priority. Please avoid the construction area whenever possible.

    • Be careful if you must walk near the construction zone.
    • Stay at a safe distance from machinery and moving construction equipment.
    • Watch out for any tripping hazards, such as construction debris or uneven surfaces.

    We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

    PSN 0516-122

    <![CDATA[Acela Express and Northeast Regional Temporary Schedule Changes]]> Effective May 2 - October 31, 2016

    Due to track improvements being performed along the Northeast Corridor, a number of changes are being made to Acela Express and Northeast Regional schedules from May 2 through October 31.

    • Schedules of both Acela Express and Northeast Regional trains will change by up to 10 minutes in both directions between Boston, New York and Washington. There may be further minor adjustments between these stations as the work progresses.
    • All Acela Express trains will depart Washington at five minutes before the hour, rather than on the hour. Some Acela Express trains will depart Boston a few minutes earlier than the times shown in the Amtrak Winter-Spring 2016 System Timetable.
    • Most northbound Northeast Regional trains will depart Washington three minutes earlier than the times shown in the Amtrak Winter-Spring 2016 System Timetable.

    The most up-to-date schedules are available on Amtrak.com, our free mobile app or by calling 1-800-USA-RAIL (1-800-872-7245). We appreciate your patronage during this period as we work to improve the ride quality and overall travel experience for our valued customers.

    PSN 0316-82

    <![CDATA[Silver Star Trains 91 and 92: Sleeping Car Accommodations Offered at Lower Fares Without Dining Car]]> Dining Car Service Continues on Silver Meteor Trains 97 and 98

    Amtrak is offering a lower cost travel option on our popular Sleeping Cars between New York and Miami, following a 10-month test on the Sliver Star (Trains 91 and 92), operating daily between New York City and Orlando/Miami, via Washington, DC, Columbia, SC and Tampa, FL. A Dining Car will not be operated on the Silver Star, and passengers can purchase meals in the Café Car, which offers hot and cold sandwiches, snacks and other items. See more details in the the Silver Star Café Menu.

    Customers traveling to and from Florida can continue to choose traditional service aboard the Silver Meteor (Trains 97 and 98), which offers Dining Car service. Meals are included in Silver Meteor Sleeping Car fares. The Silver Meteor serves many of the same cities as the Silver Star.

    Lower Cost Sleeping Car Accommodations

    Traditionally on all Amtrak trains, the cost of Dining Car meals was bundled into the charge for the Sleeping Car. On the Silver Star, Amtrak Sleeping Car customers save up to 25% on the cost of a ticket, and can purchase food in the Café Car for a separate charge.

    Sleeping Car Amenities

    Passengers with Sleeping Car accommodations will continue to have complimentary coffee, chilled water and juices, turn-down service for their bedrooms and roomettes, private restrooms and access to shower facilities. Upon request, attendants will provide in-room service for purchases from the Café Car. At stations with ClubAcela, Amtrak Metropolitan Lounge or similar services, Sleeping Car passengers will also continue to have same-day lounge access and pre-boarding privileges.

    Thank you for traveling with Amtrak. Reservations are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

    PSN 0216-59