<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Amtrak Downeaster Trains 681, 683, 684 and 686 Track Work]]> Effective Thursday, April 16 and May 4 through June 15, 2015

Staging and deployment of materials by Pan Am Railways in preparation for a larger track work project in May and June 2015, will affect Amtrak service along the Downeaster route as described below:

Trains 681, 683, 684 and 686 Canceled
  • Trains 681, 683, 684 and 686 will be canceled on Thursday, April 16, 2015.
Trains 681, 683, 684 and 686 Canceled
  • Trains 681, 683, 684 and 686 will be canceled Monday – Friday Starting on May 4 through June 15, 2015 (except Memorial Day - Monday, May 25, 2015, trains will operate normally).
Service between Brunswick, Portland and Boston North Station

Passengers can make reservations for Trains 680, 682 and 688, between Brunswick, Portland and Boston North Station. Trains may be delayed up to sixty minutes due to the scheduled track work.

Service between Boston North Station, Portland and Brunswick

Passengers can make reservations for Trains 685, 687, and 689, between Boston North Station, Portland and Brunswick. Trains may be delayed up to sixty minutes due to the scheduled track work.

We appreciate your patronage and apologize for any inconvenience. The most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0415-96 (Updated: 04/14/15)

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<![CDATA[Empire Builder Trains 27 and 28: Track Work Affects Service between Portland and Pasco]]> Effective Monday, April 27, 2015 Only

Track work being performed by BNSF Railroad will affect the Empire Builder on Monday, April 27, 2015 only.

Empire Builder Train 27

Train 27, which normally operates between Chicago and Portland, will terminate in Pasco on April 27, 2015. At Pasco, passengers will detrain and board a bus that will make stops at Vancouver and Portland. Service will not be provided at Wishram and Bingen-White Salmon.

Empire Builder Train 28

Train 28, which normally operates from Portland to Chicago, will originate in Pasco on April 27, 2015. Bus service will be provided from Portland to Vancouver and Pasco, where passengers can board Train 28. Service will not be provided at Bingen-White Salmon and Wishram.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0415-95

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<![CDATA[Coast Starlight Trains 11 and 14: Track Work Affect Trains between Portland and Seattle]]> Effective April 26, 27 and 28, 2015

Track work being performed by BNSF Railroad will affect the Coast Starlight between Portland and Seattle, on the dates indicated below:

Sunday and Monday, April 26 and 27, 2015: Train 14

Train 14, which normally operates from Los Angeles to Seattle, will terminate in Portland on April 26 and 27, 2015. At Portland, passengers will detrain and board a bus that will make stops at Vancouver, Kelso, Centralia, Olympia, Tacoma and Seattle.

Monday and Tuesday, April 27 and 28, 2015: Trains 11

Train 11, which normally operates from Seattle to Los Angeles, will originate in Portland on April 27 and 28, 2015. Bus service will be available from Seattle to Portland, making stops in Tacoma, Olympia, Centralia, Kelso, Vancouver and Portland.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0415-91

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<![CDATA[Lake Shore Limited Trains 48/448 and 49/449: Track Work Affects Service]]> Effective April 12 through May 22, 2015

Two separate track work projects will affect Lake Shore Limited service between Albany, NY, and Boston, MA, starting April 12 through May 22, 2015. Please refer to the following for details:

Sundays through Wednesdays Starting April 12 - 29, 2015

Trains 448 and 449 will be replaced by bus service in both directions between Albany, Boston and intermediate stations on Sundays through Wednesdays (only) starting April 12 - 29, 2015. Passengers will be provided bus service to and from Albany, Pittsfield, Springfield, Worcester, Framingham and Boston South Station.

  • Albany – Boston Service: Passengers aboard eastbound Lake Shore Limited Train 48 destined for Boston (South Station) and intermediate stations (except Back Bay Station) will detrain at Albany and board a bus to their destinations.
  • Boston – Albany Service: Bus service will be provided at all stations from Boston to Albany (except Back Bay Station. At Albany, passengers will board westbound Train 49 to their destination.
  • Passengers at Boston South Station should go to the Amtrak Information Desk for instructions on boarding the buses.
  • Passengers at Framingham, will board all buses at the drop off/pick up area on Track 2 platform (adjacent to Waverly Street).
  • Boston Back Bay Service Suspended: Amtrak service will not be provided at Boston Back Bay Station during this time. Passengers may go to nearby Boston South Station, or contact MBTA for travel between Back Bay and South Stations.
Thursdays, Fridays and Saturdays: April 16 - 25, 2015 and Daily Starting April 30 through May 22, 2015

Trains 448 and 449 will be replaced by connecting trains in both directions between Boston, Albany and intermediate stations on Fridays, Saturdays and Sundays from April 16 - 25, 2015, and daily from April 30 through May 22, 2015, as described below:

  • Albany – Boston Service: Passengers aboard eastbound Lake Shore Limited Train 48 destined for Boston (South Station) and intermediate stations will detrain at Albany and board a connecting train to their destinations.
  • Boston – Albany Service: A connecting train will serve all stations from Boston to Albany. At Albany, passengers will detrain and board Train 49 to their destinations.
  • Checked baggage service will be available at stations which normally provide this service.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0415-90

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<![CDATA[Adirondack, Empire Service, Ethan Allen Express, Lake Shore Limited and Maple Leaf Trains: Possible Delays between Hudson and Albany-Rensselaer]]> Effective through December 2015

Significant track and infrastructure improvements will affect trains operating along the Empire Corridor between Schenectady and Poughkeepsie, NY. Trains will continue to operate during construction, but passengers may experience delays of up to 20 minutes when traveling though the work area at the Albany-Rensselaer station. Once this work is completed, train capacity will be increased at our platforms resulting in improved quality and reliability of our service.

For the most up-to-date departure and arrival times, passengers can to sign-up for delay notifications when booking their travel and check the status of their train on Amtrak.com, our free mobile apps or at 1-800-USA-RAIL (1-800-872-7245).

We appreciate your patronage and apologize for any inconvenience. Amtrak’s Empire Service is committed to providing comfortable, safe and efficient rail passenger service. Thank you for traveling with Amtrak.

Project Information

This work is part of a $163 million joint infrastructure improvement project being conducted in partnership between New York State Department of Transportation and Amtrak designed to improve the quality and reliability of Amtrak's Empire Corridor. The project includes the installation of a fourth track at the Albany-Rensselaer station — the ninth busiest terminal in the Amtrak system. The additional track will alleviate congestion which, in the current configuration, often forces trains to wait just outside the station for a track to open during busy times.

A second main line track between Albany-Rensselaer and Schenectady will also be constructed that will eliminate train delays caused by bottlenecks over the 17-mile single track main line. In addition, a new signal system will be installed that will greatly reduce the likelihood of outages due to weather and keep trains moving safely and at faster speeds, even in inclement weather.

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PSN 0415-89

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<![CDATA[Eastbound California Zephyr Train 6: Temporary Schedule Change]]> Effective April 15 - 24 and April 30 - May 9, 2015

On the dates shown below, eastbound Train 6 will operate according to a later schedule at all stations from Emeryville to Chicago, due to track work being performed by Union Pacific Railroad. The track work will affect the schedule for Train 6 during the following periods:

  • April 15 - 24, 2015
    This schedule change will be effective with the departure of Train 6 at Emeryville on April 15, 2015, which arrives in Chicago on April 17, 2015. This schedule change will remain in effect through the departure of Train 6 on April 22, 2015, until its arrival in Chicago on April 24, 2015.

  • April 30 - May 9, 2015
    This schedule change will be effective with the departure of Train 6 at Emeryville on April 30, 2015, which arrives in Chicago on May 2, 2015. This schedule change will remain in effect through the departure of Train 6 on May 7, 2015, until its arrival in Chicago on May 9, 2015.

The most up-to-date schedule information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak. Follow us on twitter.com/Amtrak.

PSN 0415-94

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<![CDATA[Hiawatha Service: Trains Arrive 10 Minutes Later at Chicago and Milwaukee]]> Effective April 2 through May 25, 2015

Track work being performed west of Chicago by Canadian Pacific Railway and Metra will affect Hiawatha Service arrival times at Chicago and Milwaukee, as described below:

  • Trains 331, 333 and 335 Arrival in Milwaukee
    Hiawatha Service Trains 331, 333 and 335 will arrive in Milwaukee 10 minutes later than the current published schedule. Schedules will not change at Chicago, Glenview, Sturtevant and Milwaukee Airport Station.
  • Trains 332, 334 and 336 Arrival in Chicago
    Hiawatha Service Trains 332, 334 and 336 will arrive in Chicago 10 minutes later than current published schedules. Schedules will not change at will Milwaukee, Milwaukee Airport Station, Sturtevant and Glenview.

We appreciate your patronage. For the most up-to-date schedule information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0315-88

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<![CDATA[Piedmont Trains 73, 74, 75 and 76 Canceled]]> Effective Monday, April 13, 2015 Only

Due to track work being performed by Norfolk Southern Railway, the Piedmont service will be canceled on Monday, April 13, 2015, and alternate transportation will not be provided. Passengers traveling between Raleigh and Charlotte may book reservations aboard the Carolinian Trains 79 and 80.

We appreciate your patronage and apologize for any inconvenience. Reservations and the most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0315-87

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<![CDATA[Amtrak Cascades Trains 510 and 517 Canceled: Bus Service Provided at All Stations]]> Effective Tuesdays Only - April 14, 21 and 28, 2015

Due to bridge work being performed by BNSF Railway, Trains 510 and 517 will be canceled on April 14, 21 and 28, 2015. Passengers will be provided bus service at all stations on the route.

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage and apologize for any inconvenience. For reservations, train status information or to plan a trip, visit AmtrakCascades.com, use the free Amtrak mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Like us at www.Facebook/AmtrakCascades. Follow us at twitter.com/Amtrak_Cascades.

PSN 0315-85

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<![CDATA[Saluki Train 391and Illini Train 392: Bus Service Provided to and from Centralia, Du Quoin and Carbondale]]> Effective April 6 - 15 and 20 - 29, 2015

Track work being performed by Canadian National Railway will affect Trains 391 and 392 on the dates indicated above.

Southbound Train 391

Train 391, which normally operates between Chicago and Carbondale, will terminate at Centralia, where passengers will be provided bus service from Centralia to Du Quoin and Carbondale.

Northbound Train 392
  • Train 392, which normally operates between Carbondale and Chicago, will originate at Centralia. Passengers will be provided bus service from Carbondale and Du Quoin to Centralia, where passengers will board Train 392 to their destination.
  • Northbound Buses Depart Earlier: The bus representing Train 392 will operate 60 minutes earlier than the normal train schedule. Contact Amtrak for the revised schedule.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Join us on facebook.com/Amtrak. Follow us on twitter.com/Amtrak.

PSN 0315-80

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<![CDATA[Amtrak Moves from the Ferry Building to Transbay Temporary Terminal]]> Effective March 1, 2015
Service Ends February 28, 2015, at the Ferry Building

Amtrak will move its ticket office from the Ferry Building location at the close of business on Saturday, February 28, 2015, and begin serving Transbay Temporary Terminal on Sunday, March 1, 2015. The Transbay Temporary Terminal is located at Folsom and Beale approximately a half mile south of the Ferry building. The entrance to the facility is on Folsom Street between Main and Beale Streets.

  • Transbay Temporary Terminal
    200 Folsom Street
    San Francisco, CA 94105

The Transbay Temporary Terminal serves passengers connecting to and from San Joaquin, Capitol Corridor, Coast Starlight, California Zephyr and Coast buses from Southern California. Transbay Temporary Terminal will be staffed by Amtrak personnel and offer all services that were available at the Ferry Building, including checked baggage, ticketing, and passenger services. The hours of operation will also remain the same.

All tickets issued prior to March 1, 2015, will list the Ferry Building. However, passengers traveling on or after March 1, 2015, with tickets for the Ferry Building will use the Transbay Temporary Terminal.

Security Check

Upon entering the facility, passengers must show your Amtrak ticket or photo I.D. to the Greyhound Security Staff. Greyhound security will also inspect bags and wand passengers for metal contraband who enter the building. Please allow additional time arriving for this process. Thruway buses will board at Bus Bays #7 and #8.

Ferry Building Option

The Thruway bus stop at the Hyatt Hotel (5 Embarcadero Center) is conveniently located 2 blocks west of the Ferry Building station. All trains will have a Thruway bus connection at the Hyatt effective March 1, 2015.

New Thruway Schedules Coming Soon

All other San Francisco bus stops will remain at their present location, however, there may be some altering of bus departure and arrival times due to the bus route changes. A new schedule will be released prior to the March 1, 2015, effective date.

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

PSN 0215-65

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<![CDATA[Carry-on Pet Pilot Extended aboard Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383; Will Also Include Saluki & Illini Trains 390, 391, 392 & 393]]> Effective May 5, 2014 - April 26, 2015

Amtrak and the state of Illinois will extend the carry-on pet pilot that started on May 5, 2014 through to April 26, 2015 on the Carl Sandburg, and the Illinois Zephyr, Trains 380, 381, 382 and 383. In addition, the pilot will expand to include the Illini and Saluki, Trains 390, 391, 392 and 393 starting August 11, 2014 through to April 26, 2015. Please refer to the guidelines below. Other restrictions may apply. Note that these guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Where Travel Must Begin
  • Passengers must begin the first leg of their trip at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations during the hours that the ticket offices are open.
    Note: Due to the ticket office hours, the only train accepting pet reservations at Naperville is Train 383, and at Homewood the only trains accepting pet reservations are Trains 393 and 392.
  • Round trips may be booked to an unstaffed station, but travel must begin at staffed stations, as described in the "Pet Reservations, Fare and Ticketing" section below.
Pet Reservations, Fare and Ticketing
  • Effective August 4, pet reservations will be accepted on the Trains 380, 381, 382, 383, 390, 391, 392 and 393, through April 26, 2015. Travel with pets on Trains 390, 390, 391, 392 and 393 begins August 11.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations. Pet tickets cannot be picked up at any other stations.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Pets are not permitted in food service cars.
  • Each Carl Sandburg, Illinois Zephyr, Saluki and Illini train will have one railcar designated for passengers with their pets.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • Note: In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

PSN 0714-114

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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