<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Acela Express and Northeast Regional Trains Will Experience Minor Delays]]> Effective September 17 - November 13, 2016

Track work being performed September 17 through November 13, 2016, will cause delays on the Acela Express and Northeast Regional trains between New York and Washington, as described below:

Southbound Trains

Acela Express and Northeast Regional trains are scheduled to arrive two - three minutes later into Philadelphia, Wilmington, Baltimore and Washington.

Northbound Trains
  • Acela Express trains will depart Washington five minutes earlier and arrive two - five minutes later in New York.
  • Northeast Regional trains will depart Washington three minutes earlier and arrive two - five minutes later in New York.

For reservations and information visit Amtrak.com, use our free mobile apps, call 1-800-USA-RAIL (1-800-872-7245) or speak with station personnel.

We appreciate your patronage. Thank you for traveling with Amtrak.

PSN 0916-184

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<![CDATA[Crescent Thruway Bus Service Discontinued between Tuscaloosa and Mobile]]> Effective September 30, 2016

Capital-Colonial Trailways has informed Amtrak that, unfortunately, it will discontinue Crescent Thruway Buses 8019 and 8020 that serve the following Alabama stations between Tuscaloosa and Mobile:

  • Brent
  • Camden
  • Grove Hill
  • Jackson
  • Marion
  • Mobile
  • Mount Vernon
  • Selma
  • Thomasville

We appreciate your patronage and apologize for any inconvenience. Reservation and information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0916-181

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<![CDATA[Train 2173 Will No Longer Stop at BWI Marshall Airport Station]]> Effective August 22, 2016

Due to a schedule change, Train 2173 (Acela Express) will no longer stop at BWI Marshall Airport. Passengers who wish to travel southbound during weekday evenings to the BWI station will continue to have Northeast Regional and Acela Express train options.

For reservations and information visit Amtrak.com, use our free mobile apps, call 1-800-USA-RAIL (1-800-872-7245) or speak with station personnel.

Thank you for traveling with Amtrak.

PSN 0816-166

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Effective August 22, 2016

Due to a schedule change, Train 2173 (Acela Express) will no longer stop at BWI Marshall Airport. Passengers who wish to travel southbound during weekday evenings to the BWI station will continue to have Northeast Regional and Acela Express train options.

For reservations and information visit Amtrak.com, use our free mobile apps, call 1-800-USA-RAIL (1-800-872-7245) or speak with station personnel.

Thank you for traveling with Amtrak.

PSN 0816-166

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<![CDATA[New Heartland Flyer Schedules]]> New Heartland Flyer schedules are in effect. The new schedules replace those shown in Amtrak printed timetables. Please note that Train 822 departs earlier at stations from Gainesville to Oklahoma City.

For the most up-to-date schedule and train status information use Amtrak.com or our free mobile apps, speak with station personnel or call 1-800-USA-RAIL.

Thank you for traveling with Amtrak.

PSN 0816-174

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<![CDATA[San Joaquins 10-Ride Ticket Policy Change]]> Effective Monday, April 18, 2016

At the request of the San Joaquin Joint Powers Authority (SJJPA), the policy governing the use of 10-ride tickets on the San Joaquins will change effective Monday, April 18, 2016.

What's Changing?

A 10-ride ticket purchased on or after April 18, 2016, can only be used by the passenger whose name is on the ticket and can no longer be transferred or shared by multiple passengers.

For questions about this policy change, contact SJJPA. We appreciate your patronage. For reservations and information, visit Amtrak.com, use our free mobile apps, speak with a station agent or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0416-90

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<![CDATA[Pets Are Welcome Aboard Adirondack, Empire Service, Maple Leaf and Ethan Allen Express Trains]]> Effective August 22, 2016

Starting August 22, 2016, passengers can travel aboard the Adirondack, Empire Service, Maple Leaf and Ethan Allen Express trains with small cats and dogs for $25. Reservations for pet travel will be available for sale starting August 15, 2016, for travel beginning August 22, 2016. Details are below. Visit Amtrak.com for more information. .

Pet Reservations, Fare and Ticketing
  • To book a pet reservations, speak with an Amtrak agent at 1-800-USA-RAIL or at staffed station. The fare for your pet is $25.00 for each travel segment.
  • Pet reservations are made on a first-come, first-served basis, and may sell out quickly. There's a maximum of five pets per train (service animals do not count towards this limit), so we encourage you to make your pet reservations in advance.
  • Pets unfortunately, cannot be booked with multi-ride tickets, Amtrak Guest Rewards redemption reservations, Thruway bus services or with unaccompanied minors.
  • Pet reservations are not permitted across the border.
Maximum Trip Length

When traveling with your pet, the maximum scheduled length of travel (including making connections) is seven hours from leaving the station of origin.

Approved Pet Carriers

Passengers traveling with pets can board at staffed or unstaffed stations as follows:

  • Pet owners will need to provide a pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high. Maximum weight of pet with carrier is 20 pounds. The carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For your pet's comfort and safety, it must be able to sit and lie down without touching the sides of the carrier.
  • A pet carrier counts as one piece of carry-on luggage.
Pet Age and Acceptance
  • Your pet must be at least eight weeks old and be odorless, harmless, non-disruptive and require no attention during travel.
  • Amtrak maintains the right to refuse acceptance, and may remove any pet exhibiting these issues from stations or trains.
Pet Check-in at Station
  • To confirm your pet's eligibility, you will be asked at the station to read and sign a Release and Indemnification Agreement for each leg of travel.
  • This agreement will include your certification that your pet is up-to-date on all vaccinations and that you accept liability for your pet. Amtrak does not accept liability for the health and well-being of pets.
  • At staffed stations, please check in at the ticket office no later than 30 minutes before departure to complete the form.
  • At unstaffed stations, the conductor will confirm your pets eligibility and provide you with the document to sign. Before your rip, find your station and check to see if it is staffed.
  • Onboard Guidelines
    • Please present your signed agreement along with your Amtrak ticket to the conductor on the train.
    • Pets must remain inside their carrier while in stations and aboard trains. Please keep your pet with you at all times. Once onboard, your pet carrier goes under your seat (not under the seat in front of you or on the seat next to you).
    • Pets are welcome in Coach Class, but please remember you cannot take them in the food service car or any other area of the train.
    • In the event of a service disruption, Amtrak will make reasonable efforts to seek (but cannot guarantee) pet friendly accommodations, if sheltering is necessary.

    Thank you for traveling with Amtrak. For reservations, call 1-800-USA-RAIL (1-800-872-7245).

    PSN 0816-170

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    <![CDATA[Missouri River Runner Ten-Ride Ticket Policy Change]]> Effective August 15, 2016

    To accommodate our passengers’ need for greater flexibility, the policy governing the use of ten-ride tickets on the Missouri River Runner will change effective Monday, August 15, 2016.

    What's Changing?

    A ten-ride ticket purchased on or after August 15, 2016, will be valid for 180 days, triple the amount of time it was previously usable. Extending the expiration date provides a more convenient option for ten-ride ticket customers.

    All Multi-Ride Tickets are refundable and exchangeable prior to first use, but they are not transferable. Multi-Ride Tickets can be purchased at Amtrak.com, using our free mobile apps or by calling 1-800-USA-RAIL (1-800-872-7245).

    We appreciate your patronage. Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

    Thank you for traveling with Amtrak.

    PSN 0816-169

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    <![CDATA[Springfield Shuttle Service July Update: Bus Service Provided at All Stations on the Route]]> Extended through September 30, 2016

    To accommodate a long-term track work project, several Springfield Shuttle trains will be cancelled, and bus service will be provided, as described below:

    Weekdays through September 30, 2016

    Trains 470, 476, 479, 490, 493 and 495 will be cancelled on Monday through Friday until July 29. Passengers will be provided bus service at all stops on the route.

    Weekday Southbound Buses Depart 30 Minutes Earlier

    All southbound weekday buses will depart all stations 30 minutes earlier than the respective trains.

    We apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

    Thank you for traveling with Amtrak.

    PSN 1116-48 (Updated: 07/27/16)

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    <![CDATA[Keystone Service Schedule Change]]> Effective July 18 through October 21, 2016

    Due to track improvements between Elizabethtown and Lancaster, minor schedule adjustments will be made to Keystone Service trains from July 18 through October 21, 2016. Most trains will operate on a later schedule.

    Trains 654 and 656 Depart Earlier

    Eastbound Trains 654 and 656 will depart Harrisburg, Middletown, Elizabethtown and Mount Joy five minutes earlier.

    For the most up to date schedule information and reservations, visit Amtrak.com, use our free mobile apps, speak with station personnel or call 1-800-USA-RAIL (1-800-872-7245).

    Thank you for traveling with Amtrak.

    PSN 0716-150

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    <![CDATA[Northeast Regional and Carolinian Service Boarding Changes at Quantico, VA and Possible Train Delays]]> Starting May 30, 2016

    Starting May 30, construction will begin to renovate the Quantico Amtrak station. The first part of this project calls for the west platform and building to be demolished and removed. This work is expected to be complete in approximately one year. During this period, please note the following:

    Quantico Passengers Board All Trains at Track 2 East Platform

    The Track 3 West Platform at Quantico will be out of service for the duration of this project. Passengers will board all trains at the Track 2 East Platform. Passengers should allow a few extra minutes to use the pedestrian crossing to access the Track 2 East Platform.

    Possible Delays Traveling through Quantico

    Due to the Track 3 platform being out of service, trains operating through Quantico, can encounter delays of approximately 30 minutes. Passengers are encouraged to check their trains' status on Amtrak.com, our free mobile apps, or at 1-800-USA-RAIL (1-800-872-7245). You can also sign up for text and email delay notifications when booking your reservations.

    Quantico Station Safety Reminders

    The safety of our passengers and employees is our top priority. Please avoid the construction area whenever possible.

    • Be careful if you must walk near the construction zone.
    • Stay at a safe distance from machinery and moving construction equipment.
    • Watch out for any tripping hazards, such as construction debris or uneven surfaces.

    We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

    PSN 0516-122

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    <![CDATA[Acela Express and Northeast Regional Temporary Schedule Changes]]> Effective May 2 - October 31, 2016

    Due to track improvements being performed along the Northeast Corridor, a number of changes are being made to Acela Express and Northeast Regional schedules from May 2 through October 31.

    • Schedules of both Acela Express and Northeast Regional trains will change by up to 10 minutes in both directions between Boston, New York and Washington. There may be further minor adjustments between these stations as the work progresses.
    • All Acela Express trains will depart Washington at five minutes before the hour, rather than on the hour. Some Acela Express trains will depart Boston a few minutes earlier than the times shown in the Amtrak Winter-Spring 2016 System Timetable.
    • Most northbound Northeast Regional trains will depart Washington three minutes earlier than the times shown in the Amtrak Winter-Spring 2016 System Timetable.

    The most up-to-date schedules are available on Amtrak.com, our free mobile app or by calling 1-800-USA-RAIL (1-800-872-7245). We appreciate your patronage during this period as we work to improve the ride quality and overall travel experience for our valued customers.

    PSN 0316-82

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    <![CDATA[Silver Star Trains 91 and 92: Sleeping Car Accommodations Offered at Lower Fares Without Dining Car]]> Dining Car Service Continues on Silver Meteor Trains 97 and 98

    Amtrak is offering a lower cost travel option on our popular Sleeping Cars between New York and Miami, following a 10-month test on the Sliver Star (Trains 91 and 92), operating daily between New York City and Orlando/Miami, via Washington, DC, Columbia, SC and Tampa, FL. A Dining Car will not be operated on the Silver Star, and passengers can purchase meals in the Café Car, which offers hot and cold sandwiches, snacks and other items. See more details in the the Silver Star Café Menu.

    Customers traveling to and from Florida can continue to choose traditional service aboard the Silver Meteor (Trains 97 and 98), which offers Dining Car service. Meals are included in Silver Meteor Sleeping Car fares. The Silver Meteor serves many of the same cities as the Silver Star.

    Lower Cost Sleeping Car Accommodations

    Traditionally on all Amtrak trains, the cost of Dining Car meals was bundled into the charge for the Sleeping Car. On the Silver Star, Amtrak Sleeping Car customers save up to 25% on the cost of a ticket, and can purchase food in the Café Car for a separate charge.

    Sleeping Car Amenities

    Passengers with Sleeping Car accommodations will continue to have complimentary coffee, chilled water and juices, turn-down service for their bedrooms and roomettes, private restrooms and access to shower facilities. Upon request, attendants will provide in-room service for purchases from the Café Car. At stations with ClubAcela, Amtrak Metropolitan Lounge or similar services, Sleeping Car passengers will also continue to have same-day lounge access and pre-boarding privileges.

    Thank you for traveling with Amtrak. Reservations are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

    PSN 0216-59

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