<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Walk-up Checked Bicycle Service Begins Aboard Carolinian Trains 79 and 80]]> Effective August 3, 2015

Starting August 3, 2015, Amtrak will offer Walk-up Checked Bicycle Service aboard Carolinian Trains 79 and 80 at the following stations: Raleigh, Cary, Durham, Burlington, Greensboro, High Point, Salisbury, Kannapolis and Charlotte.

Reservations Required: Walk-up bicycles are free of charge, but reservations are required. Passenger must have a travel document (ticket) for the bicycle and a baggage tag. Baggage tags can be obtained at the Amtrak ticket office. Passengers boarding at unstaffed stations can obtain a bike tag from the conductor.

Eligible Bicycles: Only standard size bikes will be permitted. Largeseat/saddle bags must be removed from the bike. These items canbe checked or carried on the train. They will be counted as achecked or carry-on item.

Arrive Early: Passenger checking bicycles must arrive 30 minutes prior to train departure to allow sufficient time to obtain a ticket and baggage tag, and get the bike to the baggage car.

Loading Bicycles:
  • Passenger must be physically capable of lifting their bike up to a station employee standing on a baggage cart or to the train crew at the baggage door.
  • Passenger will not be permitted in the baggage car. Amtrak personnel will store and secure the bike in the bike racks.

Reservations and information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245)..

Thank you for traveling with Amtrak.

PSN 0715-177

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<![CDATA[Lake Shore Limited Trains 448 and 449: Track Work Affects Service between Albany-Rensselaer and Boston]]> Effective August 2 - 5, 2015

On the dates shown above, Trains 448 and 449 will not operate between Albany-Rensselaer and Boston due to track work being performed by CSX Transportation.

  • Passengers will be provided bus service to and from Albany-Rensselaer, Pittsfield, Springfield, Worcester, Framingham and Boston South Station.
  • Passengers at Boston South Station should go to the Amtrak Information Desk for instructions on boarding the buses.
  • Passengers at Framingham, will board all buses at the drop-off/pick-up area track 2 platform (at Waverly Street).
  • Boston Back Bay Service Canceled: Trains 448 and 449 will not stop at Boston Back during this time, and bus service will not be provided. Passengers may contact MBTA for travel to and from Boston Back Bay.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0715-175

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<![CDATA[Northeast Regional Springfield Shuttle: Track Work Affects Mid-Day Shuttle Service ]]> Effective Monday through Friday Only, August 3, 2015 through July 2016

To accommodate a long-term track work project, Springfield Shuttle Trains 470, 476, 479, 490, 493 and 495 will be canceled on Monday through Friday from August 3, 2015 through July 2016. Passengers will be provided bus service to and from the following stations:

  • New Haven
  • Wallingford
  • Meriden
  • Berlin
  • Hartford
  • Windsor
  • Windsor Locks
  • Springfield
Local Southbound Buses Depart Earlier

Buses 2479, 2493 and 2495 destined for New Haven will depart Berlin, Meriden and Wallingford 20 minutes earlier than the respective train schedules. Contact Amtrak for bus schedules. All other buses will operate according to the respective train schedules.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0715-174

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<![CDATA[Lincoln Service and Texas EagleWill Not Stop at Joliet]]> Effective Saturday and Sunday, August 22 and 23, 2015

Due to track work being performed by Union Pacific Railroad, Texas Eagle and Lincoln Service trains will not stop at Joliet, IL, on August 22 and 23, 2015. Please note that alternate transportation will not be provided.

  • Lincoln Service
    Trains 300 - 307
  • Texas Eagle
    Train 21/321/421
    Train 22/322/422

We apologize for any inconvenience. For reservations and information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0715-171

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<![CDATA[Keystone Service: Peak Fare Changes on Keystone Service Trains between Philadelphia and Harrisburg]]> Effective Tuesday, August 4, 2015

Starting August 4, 2015, the time that peak fares are effective on Keystone Service trains will change.

On Fridays and Sundays, peak fares will be in effect the entire day from 12 am until 11:59 pm on unreserved Keystone Service trains operating between Harrisburg and Philadelphia, for travel beginning August 7, 2015.

Reservations and the most up-to-date schedules are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak.

PSN 0715-167

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<![CDATA[Silver Star Trains 91 & 92 Sleeping Car Fare and Food Service Test]]> Effective July 1, 2015 - January 31, 2016

Amtrak will test a new service aboard the Silver Star from July 1, 2015, through January 31, 2016, that will allow passengers to pay less to upgrade from coach class to our popular sleeping car accommodations. All meal service for sleeping car and coach passengers will be provided in the Café/Lounge car, where passengers can purchase a selection of hot and cold sandwiches, snacks and other items. During the test period, traditional dining car service will not be provided.

Amtrak will examine customer reaction and market demand for this experimental service.

Lower Cost Sleeping Car Accommodations

This test will allow passengers to pay less to upgrade from coach class to our popular sleeping car accommodations. Traditionally, Amtrak has bundled the cost of Dining car meals into the charge for the sleeping car accommodations. Under this experiment, these costs will be “un-bundled” to allow passengers to travel the New York-Orlando-Tampa/Miami route in a sleeping car at a lower cost.

Passengers will continue to have the option of choosing traditional Dining car service aboard the Silver Meteor (Trains 97 & 98), which operates along much of the Silver Star route. Dining car meals aboard the Silver Meteor are included in the sleeping car upgrade charge.

Sleeping Car Amenities

Passengers with sleeping car accommodations will continue to have complimentary coffee, chilled water and juices, turn-down service for their Bedrooms and Roomettes, private restrooms and access to shower facilities. Upon request, room attendants will provide in-room service for meals purchased from the Café car. At stations with ClubAcela, Amtrak Metropolitan Lounge or similar services, sleeping car passengers will also continue to have same-day lounge access and pre-boarding privileges.

Amtrak is launching this initiative to evaluate the operational cost savings and customer satisfaction of operating an overnight train at a lower fare and without a dining car. Amtrak will continue to explore ways to provide food and beverage service at lower cost.

Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for choosing Amtrak.

PSN 0415-97

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<![CDATA[Wolverine Train 350 Will Not Stop at Troy, MI - Monday through Saturday Only]]> Effective through September 30, 2015

Due to summer schedule changes required by track improvements in Indiana and Michigan, Train 350 will not stop at Troy on Monday through Saturday, through September 30, 2015.

While service is suspended at Troy, passengers can make reservations at alternate stations including Dearborn, Detroit, Royal Oaks and Pontiac.

Trains Serving Troy, MI Station

During this period, Train 350 will stop at Troy on Sundays, and all other Wolverine trains will continue to offer daily service at Troy.

Reservations and the most up-to-date schedules are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0715-162

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<![CDATA[Disposal Containers for Sharp Personal Items Available Aboard Select Long-Distance Trains]]> Effective May 1, 2015

Effective May 1, Amtrak will offer complimentary Sharp-Trap® containers aboard select long-distance trains for passengers to safely dispose of small sharp items including, insulin syringes and needles, lancets and razor blades. Sharp-Trap containers are being offered in an effort to reduce and/or eliminate passengers’ and employees’ risk of cuts or other injuries caused by sharp personal items aboard Amtrak trains and at stations.

Offered Aboard Select Long-Distance Trains

Sharp-Trap containers will be available aboard the following long-distance trains effective May 1, and will be offered aboard additional trains in the near future.

  • Capitol Limited Trains 29 and 30
  • Cardinal Trains 50 and 51
  • City of New Orleans Trains 58 and 59
  • Crescent Trains 19 and 20
  • Lake Shore Limited Trains 48/448 and 49/449
  • Silver Meteor Trains 97 and 98
  • Silver Star Trains 91 and 92
Obtaining a Sharp-Trap Container

Sharp-Trap containers are available upon request from any employee on board the train. Employees can also demonstrate how to use the container, if necessary. Sharp-Trap containers are not available at stations.

Sharp-Trap Container Disposal

Amtrak employees cannot dispose of Sharp-Trap containers for passengers. For the safety of our passengers and employees, passengers must keep their used containers in their possession until exiting the train and station. Do not leave a used container in the seat pockets, trash containers or in any other area of the train and station. Passengers who see a Sharp-Trap container in any area of the train or station should notify an Amtrak employee.

We appreciate your cooperation in making the railroad a safe mode of transportation. For schedules and information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0515-1115

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<![CDATA[Blue Water and Wolverine Service Summer Schedules ]]> Effective April 20 - October 30, 2015

The Wolverine Service and Blue Water trains will operate on an adjusted schedule, effective April 20 through October 30, 2015.

Many trains will operate between five and 45 minutes earlier, and some trains will depart up to 10 minutes later. Complete Wolverine and Blue Water schedules are available on the Timetables tab on Amtrak.com. Passengers can obtain the most up-to-date departure and arrival times by checking Amtrak.com, using our free mobile apps or by calling 800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0415-110

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<![CDATA[Adirondack, Empire Service, Ethan Allen Express, Lake Shore Limited and Maple Leaf Trains: Possible Delays between Hudson and Albany-Rensselaer]]> Effective through December 2015

Significant track and infrastructure improvements will affect trains operating along the Empire Corridor between Schenectady and Poughkeepsie, NY. Trains will continue to operate during construction, but passengers may experience delays of up to 20 minutes when traveling though the work area at the Albany-Rensselaer station. Once this work is completed, train capacity will be increased at our platforms resulting in improved quality and reliability of our service.

For the most up-to-date departure and arrival times, passengers can to sign-up for delay notifications when booking their travel and check the status of their train on Amtrak.com, our free mobile apps or at 1-800-USA-RAIL (1-800-872-7245).

We appreciate your patronage and apologize for any inconvenience. Amtrak’s Empire Service is committed to providing comfortable, safe and efficient rail passenger service. Thank you for traveling with Amtrak.

Project Information

This work is part of a $163 million joint infrastructure improvement project being conducted in partnership between New York State Department of Transportation and Amtrak designed to improve the quality and reliability of Amtrak's Empire Corridor. The project includes the installation of a fourth track at the Albany-Rensselaer station — the ninth busiest terminal in the Amtrak system. The additional track will alleviate congestion which, in the current configuration, often forces trains to wait just outside the station for a track to open during busy times.

A second main line track between Albany-Rensselaer and Schenectady will also be constructed that will eliminate train delays caused by bottlenecks over the 17-mile single track main line. In addition, a new signal system will be installed that will greatly reduce the likelihood of outages due to weather and keep trains moving safely and at faster speeds, even in inclement weather.

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PSN 0415-89

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