<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Downeaster Service: Construction Alert - Service Cancellations and Delays]]> Effective through June 29, 2015

The Pan Am Railways 2015 Tie Replacement Project will continue through Monday, June 29, 2015. While this construction will cause delays and cancellations, the ultimate result will be improved reliability and safety. The specific timing of the project is subject to change, but updates will be provided as new information becomes available.

Thursday, June 25, 2015
  • Trains 681, 683, 684, 686, 688 and 689 will be canceled.
Wednesday, June 24, Friday June 26 and Monday, June 29, 2015
  • Trains 681, 684 and 686 will be canceled between Portland and Dover.
  • Train 683 will not operate between Dover and Brunswick.
  • Train 688 will be canceled.
Weekend Service Changes – Saturday and Sunday, June 27 and 28, 2015
  • Trains 691, 693, 694 and 696 will not operate between Portland and Dover.
  • Train 698 will be canceled.

Alternate transportation will not be provided for canceled trains. Passengers are encouraged to make reservations aboard other Downeaster trains.

Possible Delays

Trains may encounter delays of 60 to 90 minutes on track work days. Passengers should plan for longer trip times.

We appreciate your patronage and apologize for any inconvenience. The most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Join us on facebook.com/Amtrak or follow us on twitter.com/Amtrak.

Thank you for traveling with Amtrak.

PSN 0615-145 (Revised: 06/24/15)

<![CDATA[Silver Star Trains 91 & 92 Sleeping Car Fare and Food Service Test]]> Effective July 1, 2015 - January 31, 2016

Amtrak will test a new service aboard the Silver Star from July 1, 2015, through January 31, 2016, that will allow passengers to pay less to upgrade from coach class to our popular sleeping car accommodations. All meal service for sleeping car and coach passengers will be provided in the Café/Lounge car, where passengers can purchase a selection of hot and cold sandwiches, snacks and other items. During the test period, traditional dining car service will not be provided.

Amtrak will examine customer reaction and market demand for this experimental service.

Lower Cost Sleeping Car Accommodations

This test will allow passengers to pay less to upgrade from coach class to our popular sleeping car accommodations. Traditionally, Amtrak has bundled the cost of Dining car meals into the charge for the sleeping car accommodations. Under this experiment, these costs will be “un-bundled” to allow passengers to travel the New York-Orlando-Tampa/Miami route in a sleeping car at a lower cost.

Passengers will continue to have the option of choosing traditional dining car service aboard the Silver Meteor (Trains 97 & 98), which operates along much of the Silver Star route. Dining car meals aboard the Silver Meteor are included in the sleeping car upgrade charge.

Sleeping Car Amenities

Passengers with sleeping car accommodations will continue to have complimentary coffee, chilled water and juices, along with meals delivered to their rooms, upon request, turn-down service for their bedrooms and roomettes, private restrooms and access to shower facilities. At stations with ClubAcela, Amtrak Metropolitan Lounge or similar services, sleeping car passengers will also continue to have same-day lounge access and pre-boarding privileges.

Amtrak is launching this initiative to evaluate the operational cost savings and customer satisfaction of operating an overnight train at a lower fare and without a dining car. Amtrak will continue to explore ways to provide food and beverage service at lower cost.

Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for choosing Amtrak.

PSN 0415-97

<![CDATA[Hiawatha Service: Trains Arrive 10 Minutes Later at Chicago and Milwaukee]]> Effective through June 30, 2015

Track work being performed west of Chicago by Canadian Pacific Railway and Metra will affect Hiawatha Service arrival times at Chicago and Milwaukee, as described below:

  • Trains 331, 333, 335 and 337 Arrives Later at Milwaukee
    Hiawatha Service Trains 331, 333, 335 and 337 will arrive in Milwaukee 10 minutes later than the current published schedule. Schedules will not change at Chicago, Glenview, Sturtevant and Milwaukee Airport Station.
  • Trains 332, 334, 336 and 338 Arrives Later at Chicago
    Hiawatha Service trains 332, 334, 336 and 338 will arrive in Chicago 10 minutes later than current published schedules. Schedules will not change at Milwaukee, Milwaukee Airport Station, Sturtevant and Glenview.

We appreciate your patronage. For the most up-to-date schedule information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0515-137

<![CDATA[Piedmont Connect W-Fi Service Launch]]> Effective May 25, 2015

On May 25, in conjunction with the Piedmont 20th Anniversary, the North Carolina Department of Transportation (NCDOT) will launch its new Piedmont Connect Wi-Fi Service aboard Trains 73, 74, 75 and 76.

Logging into Piedmont Connect

Instructions for logging into Piedmont Connect will be placed in each pair of seatbacks. The NCDOT volunteer Train Hosts can assist passengers with logging into Piedmont Connect.

Troubleshooting Assistance Toll-Free Number

Train Hosts and Amtrak crews are not trained in troubleshooting Wi-Fi issues. In the event troubleshooting is needed, the seatback card has instructions for passengers to call the Wi-Fi provider's technical support personnel at 1-800-706-9751.

Thank you for choosing Amtrak. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

PSN 0515-132

<![CDATA[Disposal Containers for Sharp Personal Items Available Aboard Select Long-Distance Trains]]> Effective May 1, 2015

Effective May 1, Amtrak will offer complimentary Sharp-Trap® containers aboard select long-distance trains for passengers to safely dispose of small sharp items including, insulin syringes and needles, lancets and razor blades. Sharp-Trap containers are being offered in an effort to reduce and/or eliminate passengers’ and employees’ risk of cuts or other injuries caused by sharp personal items aboard Amtrak trains and at stations.

Offered Aboard Select Long-Distance Trains

Sharp-Trap containers will be available aboard the following long-distance trains effective May 1, and will be offered aboard additional trains in the near future.

  • Capitol Limited Trains 29 and 30
  • Cardinal Trains 50 and 51
  • City of New Orleans Trains 58 and 59
  • Crescent Trains 19 and 20
  • Lake Shore Limited Trains 48/448 and 49/449
  • Silver Meteor Trains 97 and 98
  • Silver Star Trains 91 and 92
Obtaining a Sharp-Trap Container

Sharp-Trap containers are available upon request from any employee on board the train. Employees can also demonstrate how to use the container, if necessary. Sharp-Trap containers are not available at stations.

Sharp-Trap Container Disposal

Amtrak employees cannot dispose of Sharp-Trap containers for passengers. For the safety of our passengers and employees, passengers must keep their used containers in their possession until exiting the train and station. Do not leave a used container in the seat pockets, trash containers or in any other area of the train and station. Passengers who see a Sharp-Trap container in any area of the train or station should notify an Amtrak employee.

We appreciate your cooperation in making the railroad a safe mode of transportation. For schedules and information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0515-1115

<![CDATA[Empire Builder Trains 27 and 28: Checked Baggage and Amtrak Express Temporarily Suspended at Vancouver, WA]]> Effective through July 31, 2015

Due to BNSF track work being performed near the Vancouver, WA, station platform, checked baggage service and Amtrak Express shipments on Trains 27 and 28 are suspended at Vancouver, WA. It is anticipated that the work will be complete by July 31, 2015. At which time, checked baggage service will be restored. This temporary suspension affects:

Checked Baggage
  • Passengers getting on or off Trains 27 and 28 at Vancouver, WA, will not be permitted to check baggage.
  • Passengers making connections to or from Trains 27 or 28 at Vancouver will not be permitted to check baggage.

During this period, checked baggage service will continue to be available on Amtrak Cascades trains at the Vancouver, WA station.

Amtrak Express Shipping
  • Amtrak Express packages cannot be shipped to or from Vancouver.
  • While Express service is suspended at Vancouver customers may, instead, ship packages to Portland.
  • Customers who ship Amtrak Express packages to Portland must pick up the shipment at Portland. Packages will not be transported to the Vancouver station.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0515-117

<![CDATA[Blue Water and Wolverine Service Summer Schedules ]]> Effective April 20 - October 30, 2015

The Wolverine Service and Blue Water trains will operate on an adjusted schedule, effective April 20 through October 30, 2015.

Many trains will operate between five and 45 minutes earlier, and some trains will depart up to 10 minutes later. Complete Wolverine and Blue Water schedules are available on the Timetables tab on Amtrak.com. Passengers can obtain the most up-to-date departure and arrival times by checking Amtrak.com, using our free mobile apps or by calling 800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0415-110

<![CDATA[Carry-on Pet Program Continues Aboard Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383 and Illini and Saluki Trains 390, 391, 392 and 393]]> Effective April 22, 2015

After conducting a year-long test, Amtrak and the State of Illinois have adopted the Carry-on Pet Program aboard the Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383 and the Illini and Saluki Trains 390, 391, 392 and 393. Please refer to the program guidelines below. Other restrictions may apply. These guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Where Travel Must Begin
  • Passengers must begin the first leg of their trip at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations during the hours that the ticket offices are open.
    Note: Due to the ticket office hours, the only train accepting pet reservations at Naperville is Train 383, and at Homewood the only trains accepting pet reservations are Trains 393 and 392.
  • Round trips may be booked to an unstaffed station, but travel must begin at staffed stations, as described in the "Pet Reservations, Fare and Ticketing" section below.
Pet Reservations, Fare and Ticketing
  • Effective August 4, pet reservations will be accepted on the Trains 380, 381, 382, 383, 390, 391, 392 and 393, through April 26, 2015. Travel with pets on Trains 390, 390, 391, 392 and 393 begins August 11.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations. Pet tickets cannot be picked up at any other stations.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Pets are not permitted in food service cars.
  • Each Carl Sandburg, Illinois Zephyr, Saluki and Illini train will have one railcar designated for passengers with their pets.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

PSN 0415-105

<![CDATA[Adirondack, Empire Service, Ethan Allen Express, Lake Shore Limited and Maple Leaf Trains: Possible Delays between Hudson and Albany-Rensselaer]]> Effective through December 2015

Significant track and infrastructure improvements will affect trains operating along the Empire Corridor between Schenectady and Poughkeepsie, NY. Trains will continue to operate during construction, but passengers may experience delays of up to 20 minutes when traveling though the work area at the Albany-Rensselaer station. Once this work is completed, train capacity will be increased at our platforms resulting in improved quality and reliability of our service.

For the most up-to-date departure and arrival times, passengers can to sign-up for delay notifications when booking their travel and check the status of their train on Amtrak.com, our free mobile apps or at 1-800-USA-RAIL (1-800-872-7245).

We appreciate your patronage and apologize for any inconvenience. Amtrak’s Empire Service is committed to providing comfortable, safe and efficient rail passenger service. Thank you for traveling with Amtrak.

Project Information

This work is part of a $163 million joint infrastructure improvement project being conducted in partnership between New York State Department of Transportation and Amtrak designed to improve the quality and reliability of Amtrak's Empire Corridor. The project includes the installation of a fourth track at the Albany-Rensselaer station — the ninth busiest terminal in the Amtrak system. The additional track will alleviate congestion which, in the current configuration, often forces trains to wait just outside the station for a track to open during busy times.

A second main line track between Albany-Rensselaer and Schenectady will also be constructed that will eliminate train delays caused by bottlenecks over the 17-mile single track main line. In addition, a new signal system will be installed that will greatly reduce the likelihood of outages due to weather and keep trains moving safely and at faster speeds, even in inclement weather.

Join us on facebook.com/Amtrak. Follow us on twitter.com/Amtrak.

PSN 0415-89