Email Amtrak

Have a question, suggestion or concern? We're here to help you. Send us an email and an Amtrak customer service representative will get back to you. Do not send confidential information such as credit card numbers and passwords.

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We value your decision to travel with Amtrak, if you're having trouble with your points, rewards or something else let us know and we'll get the appropriate team to take a look.

We are committed to making our website a seamless and accessible experience for all, let us know if you have any feedback or questions about Amtrak.com.

Need another copy of your receipt? We can help with that. If you have multiple receipt requests, please send a separate form for each request.

Amtrak prides itself on having an efficient travel process, but unfortunately, things happen. For refund details on illness waivers, monthly passes, reward tickets, and more see our refund and cancellation policy page.

An Amtrak representative will call you within 24 hours regarding your request to transport firearms. See the Firearm in Checked Baggages page for more details

Use this form for a request pertaining to a California resident. We will use the information provided only for the purposes of processing your request or as otherwise required by law.

Deleting your account will result in you forfeiting all points and future reward travel as well as losing your loyalty and travel history.

As a European Union resident, you have different rights in certain circumstances and subject to the associated preconditions as set forth under the General Data Protection Regulation ("GDPR"), with regard to the personal data that the National Railroad Passenger Corporation (“Amtrak”) may process about you. These rights can be requested with a Data Subject Rights Request (“DSR”). A “Data Subject” is an individual who is the subject of the personal data. To make a DSR, complete and submit this form online and one of our customer service representatives will contact you.

Part A - Details of the Data Subject

Type of Request
Type of Request
Please select a request type.
Phone Code
Type
Select a form of payment
Select a payment option.
Nature of Comment (Check all that apply)
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Trip/Event Date
Enter a valid date.
Trip/Event Time
Date of Travel
Enter a valid date.
Origin Station
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Or find a station by:
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Routes
      Enter a valid station code or city.
      Destination Station
      Start typing a station
      Or find a station by:
      Please select from the results below...
      Routes
          Enter a valid station code or city.
          State

          If this reqeust is being submitted by an agent acting on behalf of a California resident, complete the following:

          We will send you (the agent) a follow-up email, to which you must respond for us to process the request.

          Is the Data Subject an EU resident?

          Representative's Details

          If you are not the Data Subject, you must supply an original letter of authority, a power of attorney or a certified copy of any legal document giving you the authority to act on behalf of the Data Subject.

          Part B - Details of the Request

          Let us know which right under the GDPR you wish to exercise so we are able to efficiently process your request. Description of your request (check all that apply):
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          A phone number is not required but will be helpful in case we need to contact the recipient to process this request.

          Part C - Particular Categories of Personal Data

          What particular personal data does your request relate to (check all that apply)?
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          Optional: Supply any information that could assist us with locating the particular personal data that your request relates to (e.g., date of contact with us; occasions on which data may have been provided/collected):

          Message Enter a valid message.
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          Part D - Declaration of the Data Subject

          If you are the person named in Part A above, sign the below declaration in this Part D.

          If you are the representative of the person named in Part A above, sign the below declaration in Part E.

          I declare that I am the person named in Part A above and I authorize Amtrak to send to the address above/handle as requested above any personal data that Amtrak holds on me to which I have DSR under the GDPR as further requested in Part B above. The information that I have supplied in this DSR is correct and I am the person to whom it relates.

          Part E - Declaration of the Data Subject's Representative

          I declare that I am authorized to request that Amtrak takes the action I requested in Part B with respect to any personal data which Amtrak has relating to the person, whose details are set out in Part A above to which the Data Subject identified in Part A above has DSR under the GDPR for the following reason (check as appropriate):

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          The privacy policy applies.

          1-800-USA-RAIL