Error code : IS-0001
Error Type : sys
System Error Code : AMT-15001
System Error Message : Unable to connect to IdentitySvcs Process API
Comments : Backend Identity services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Unable to connect IdentitySvcs Process
Error code : IS-0002
Error Type : sys
System Error Code : AMT-15002
System Error Message : Error in processing IdentitySvcs request-
Comments : Backend Identity services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing request - IdentitySvcs
Error code : IS-0003
Error Type : sys
System Error Code : AMT-15003
System Error Message : Non success response recieved from IdentitySvcs Process API
Comments : Backend Identity services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Non success response recieved - IdentitySvcs
Error code : IS-0004
Error Type : sys
System Error Code : AMT-15004
System Error Message : Error in processing IdentitySvcs request, Invalid data
Comments : Backend Identity services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing IdentitySvcs request - Validation failures
Error code : IS-0005
Error Type : sys
System Error Code : AMT-15005
System Error Message : Error in processing IdentitySvcs request, Invalid JSON
Comments : Backend Identity services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing IdentitySvcs request - Invalid JSON
Error code : IS-0006
Error Type : sys
System Error Code : AMT-15006
System Error Message : Error in processing IdentitySvcs request, Invalid query param
Comments : Backend Identity services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing IdentitySvcs request - Invalid query param
Error code : IS-0007
Error Type : sys
System Error Code : AMT-15007
System Error Message : Error in processing IdentitySvcs request, Global validations
Comments : Backend Identity services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing IdentitySvcs request - Global validations
Error code : AS-0001
Error Type : sys
System Error Code : AMT-14001
System Error Message : Unable to connect to Ancillary Process API
Comments : Backend Ancillary Services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Unable to connect to Ancillary Process
Error code : AS-0002
Error Type : sys
System Error Code : AMT-14002
System Error Message : Error in processing Ancillary Process request
Comments : Backend Ancillary Services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing request - Ancillary Services
Error code : AS-0003
Error Type : sys
System Error Code : AMT-14003
System Error Message : Non success response recieved from Ancillary Process API
Comments : Backend Ancillary Services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Non success response recieved - Ancillary Services
Error code : AS-0004
Error Type : sys
System Error Code : AMT-14004
System Error Message : Error in processing Ancillary Process request, Invalid data
Comments : Backend Ancillary Services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing Ancillary Service request - Invalid data
Error code : AS-0005
Error Type : sys
System Error Code : AMT-14005
System Error Message : Error in processing Ancillary Process request, Global Exceptions
Comments : Backend Ancillary Services error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing Ancillary Service request - Global Exceptions
Error code : BS-0001
Error Type : sys
System Error Code : AMT-13001
System Error Message : Unable to connect to Book Service Process API
Comments : Backend Book Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Unable to connect to Book Service
Error code : BS-0002
Error Type : sys
System Error Code : AMT-13002
System Error Message : Error in processing Book Service request
Comments : Backend Book Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing request - Book Services
Error code : BS-0003
Error Type : sys
System Error Code : AMT-13003
System Error Message : Non success response recieved from Book Service API
Comments : Backend Book Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Non success response recieved - Book Services
Error code : BS-0004
Error Type : sys
System Error Code : AMT-13004
System Error Message : Error in processing Book Service request, Invalid data
Comments : Backend Book Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing Book Service request - Invalid data
Error code : BS-0005
Error Type : sys
System Error Code : AMT-13005
System Error Message : Error in processing Book Service request, Global Exceptions
Comments : Backend Book Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing Book Service request - Global Exceptions
Error code : CS-0001
Error Type : sys
System Error Code : AMT-12001
System Error Message : Unable to connect to Cart Service Process API
Comments : Backend Cart Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Unable to connect to Cart Service
Error code : CS-0002
Error Type : sys
System Error Code : AMT-12002
System Error Message : Error in processing Cart Service request
Comments : Backend Cart Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing request - Cart Services
Error code : CS-0003
Error Type : sys
System Error Code : AMT-12003
System Error Message : Non success response recieved from Cart Service API
Comments : Backend Cart Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Non success response recieved - Cart Services
Error code : CS-0004
Error Type : sys
System Error Code : AMT-12004
System Error Message : Error in processing Cart Service request, Invalid data
Comments : Backend Cart Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing Cart Service request - Invalid data
Error code : CS-0005
Error Type : sys
System Error Code : AMT-12005
System Error Message : Error in processing Cart Service request, Global Exceptions
Comments : Backend Cart Service error message
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Error in processing Cart Service request - Global Exceptions
Error code : TI-0001
Error Type : app
System Error Code : AMT-20507
System Error Message : Unable to connect Allianz system-Quote Service
Comments : This error is thrown when unable to connect Allianz system-Quote Service
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Your travel insurance quote cannot be created. Try again later.
Error code : TI-0002
Error Type : app
System Error Code : AMT-21700
System Error Message : Internal error occurred while fetching quote for travel insurance
Comments : This error is thrown when there is any exception occurs during Allianz Quote service call for Travel insurance.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Your travel insurance quote cannot be created. Try again later.
Error code : TI-0003
Error Type : app
System Error Code : AMT-20508
System Error Message : Unable to connect Allianz system-Purchase Service
Comments : This error is thrown when unable to connect Allianz system-Purchase Service
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Your travel insurance purchase cannot be processed. You have not been billed. Call Allianz Global Assistance at 1-800-390-3915 with any questions.
Error code : TI-0004
Error Type : app
System Error Code : AMT-21701
System Error Message : Internal error occurred while purchasing travel insurance
Comments : This error is thrown when there is any exception occurs during Allianz Purchase service call for Travel insurance.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Your travel insurance purchase cannot be processed. You have not been billed. Call Allianz Global Assistance at 1-800-390-3915 with any questions.
Error code : PV-0001
Error Type : app
System Error Code : AMT-50001
System Error Message : Unable to connect ArrowDirect API
Comments : This error is thrown when there is any exception occurs during ArrowDirect API call for Passrider Validation.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We cannot validate your pass rider credentials.
Error code : PV-0002
Error Type : app
System Error Code : AMT-50002
System Error Message : Internal error occurred while transformation
Comments : This error occurs when there is any exception during transforming the message from one format to another format.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This message could not be transformed.
Error code : AS-0001
Error Type : app
System Error Code : AMT-21390
System Error Message : Failed to fetch user trips details. Exception while connecting to CDI/SDH.
Comments : This error is thrown when there is any exception occurs while connecting to CDI/SDH systems.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We could not get your trip details. Try again later.
Error code : EV-0001
System Error Code : amt-21330
System Error Message : Email, AGR OR Phone Number provided are not matching. Please enter email or phone number for secondary validation
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0002
System Error Code : amt-21331
System Error Message : Valid ETV, provided email, AGR or phone number is needed for secondary validation
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0003
System Error Code : amt-21332
System Error Message : Valid ETV, passenger traveler name provided does not match
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the passenger name associated with this voucher.
Error code : EV-0004
System Error Code : amt-21333
System Error Message : Valid ETV, provided email, AGR or phone number is not matching
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0005
System Error Code : amt-21334
System Error Message : AGR, email and telephone should not be empty, please provide one of the value for validation
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0006
System Error Code : amt-21335
System Error Message : Passenger name should not be empty for eTV validation
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the passenger name associated with this voucher.
Error code : EV-0007
System Error Code : amt-21347
System Error Message : Given name should not be empty for passenger name
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the passenger first name associated with this voucher.
Error code : EV-0008
System Error Code : amt-21348
System Error Message : Surname should not be empty for passenger name
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the passenger last name associated with this voucher.
Error code : EV-0009
System Error Code : amt-21350
System Error Message : Voucher must not be empty
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter a voucher number.
Error code : EV-0010
System Error Code : amt-21351
System Error Message : Voucher must be less than 16 characters
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Check the voucher number length.
Error code : EV-0011
System Error Code : amt-21352
System Error Message : To validate evoucher, AGR or email address or telephone number is mandatory
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0012
System Error Code : amt-21353
System Error Message : To validate eTV, passenger name and AGR or email address or telephone number are mandatory
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0014
System Error Code : amt-21361
System Error Message : Area code should not be empty for telephone
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter an area code.
Error code : EV-0015
System Error Code : amt-21362
System Error Message : Voucher is locked and cannot be redeemed at this time
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
The voucher has been locked and cannot be redeemed at this time. For assistance, call 1-800-USA-RAIL.
Error code : EV-0016
System Error Code : amt-21363
System Error Message : Voucher is expired and cannot be redeemed
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This voucher has expired and can no longer be redeemed.
Error code : EV-0017
System Error Code : amt-21364
System Error Message : Evoucher used no longer be redeemed
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This voucher has been used and can no longer be redeemed.
Error code : JS-1037
System Error Code : amt-30518
System Error Message : Sorry, you cannot book this itinerary as a passrider. Please select different options or book as a standard passenger type.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
You cannot book this itinerary as a pass rider.
Error code : AR-0531
System Error Code : 729
System Error Message : EVOUCHER EXPIRED
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This voucher has expired.
Error code : IS-0021
System Error Code : 1003
System Error Message : Passwords do not match
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Passwords do not match.
Error code : IS-0009
System Error Code : 1028
System Error Message : Wrong username.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We cannot find an account with that email address.
Error code : IS-0010
System Error Code : 1029
System Error Message : Account is inactive.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This account is no longer active.
Error code : IS-0011
System Error Code : 1030
System Error Message : Username or Password is Incorrect
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This account has been locked. Use the Forgot Password option to unlock.
Error code : IS-0013
System Error Code : 1035
System Error Message : Wrong password.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Your login information is not correct.
Error code : IS-0022
System Error Code : 1049
System Error Message : Email address in use
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
The email address has already been taken.
Error code : IS-0014
Error Type : app
System Error Code : 1075
System Error Message : Account closed on
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This account is no longer active.
Error code : IS-0023
Error Type : app
System Error Code : 2213
System Error Message : Email address is invalid.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter a valid email address.
Error code : IS-0019
Error Type : sys
System Error Code : 0013
System Error Message : Invalid field length
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter a valid email address.
Error code : IS-0020
Error Type : sys
System Error Code : 0070
System Error Message : prohibited value
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter a valid email address.
Error code : AR-0511
Error Type : sys
System Error Code : 012
System Error Message : INVALID CITY/TRAIN COMBINATION
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We do not have any services between the cities entered.
Error code : BS-0029
Error Type : sys
System Error Code : amt_21080
System Error Message : DELIVERYOPTION EMAILADDRESS IS REQUIRED
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Problem occurred while delivering your travel document. Call 1-800-USA-RAIL for assistance.
Error code : BS-0030
Error Type : sys
System Error Code : amt_21081
System Error Message : EMAILADDRESS VALUE IS REQUIRED
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Problem occurred while delivering your travel document. Call 1-800-USA-RAIL for assistance.
Error code : BS-0031
Error Type : sys
System Error Code : amt_21082
System Error Message : EMAILADDRESS DEFAULTIND IS REQUIRED
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Problem occurred while delivering your travel document. Call 1-800-USA-RAIL for assistance.
Error code : BS-0032
Error Type : sys
System Error Code : amt_21083
System Error Message : DELIVERYOPTION TYPE IS REQUIRED
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Problem occurred while delivering your travel document. Call 1-800-USA-RAIL for assistance.
Error code : BS-0033
Error Type : sys
System Error Code : amt_21084
System Error Message : INVALID DELIVERYOPTION TYPE. ONLY EMAIL, MMS AND BARCODE ARE ALLOWED
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Problem occurred while delivering your travel document. Call 1-800-USA-RAIL for assistance.
Error code : EV-0001
Error Type : sys
System Error Code : amt-21330
System Error Message : Email, AGR OR Phone Number provided are not matching. Please enter email or phone number for secondary validation
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0002
Error Type : sys
System Error Code : amt-21331
System Error Message : Valid ETV, provided email, AGR or phone number is needed for secondary validation
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0003
Error Type : sys
System Error Code : amt-21332
System Error Message : Valid ETV, passenger traveler name provided does not match
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the passenger name associated with this voucher.
Error code : EV-0004
Error Type : sys
System Error Code : amt-21333
System Error Message : Valid ETV, provided email, AGR or phone number is not matching
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0005
Error Type : sys
System Error Code : amt-21334
System Error Message : AGR, email and telephone should not be empty, please provide one of the value for validation
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0006
Error Type : sys
System Error Code : amt-21335
System Error Message : Passenger name should not be empty for eTV validation
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the passenger name associated with this voucher.
Error code : EV-0007
Error Type : sys
System Error Code : amt-21347
System Error Message : Given name should not be empty for passenger name
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the passenger first name associated with this voucher.
Error code : EV-0008
Error Type : sys
System Error Code : amt-21348
System Error Message : Surname should not be empty for passenger name
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the passenger last name associated with this voucher.
Error code : EV-0009
Error Type : sys
System Error Code : amt-21350
System Error Message : Voucher must not be empty
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter a voucher number.
Error code : EV-0010
Error Type : sys
System Error Code : amt-21351
System Error Message : Voucher must be less than 16 characters
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Check the voucher number and try again.
Error code : EV-0011
Error Type : sys
System Error Code : amt-21352
System Error Message : To validate evoucher, AGR or email address or telephone number is mandatory
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0012
Error Type : sys
System Error Code : amt-21353
System Error Message : To validate eTV, passenger name and AGR or email address or telephone number are mandatory
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the Guest Rewards number, email address or telephone number associated with this voucher.
Error code : EV-0013
Error Type : sys
System Error Code : amt-21360
System Error Message : Phone number should not be empty for telephone
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter the telephone number associated with this voucher.
Error code : EV-0014
Error Type : sys
System Error Code : amt-21361
System Error Message : Area code should not be empty for telephone
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Enter an area code.
Error code : EV-0015
Error Type : sys
System Error Code : amt-21362
System Error Message : Voucher is locked and cannot be redeemed at this time
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This voucher has been locked and cannot be redeemed at this time. For assistance, call 1-800-USA-RAIL.
Error code : EV-0016
Error Type : sys
System Error Code : amt-21363
System Error Message : Voucher is expired and cannot be redeemed
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This voucher has expired.
Error code : EV-0017
Error Type : sys
System Error Code : amt-21364
System Error Message : Evoucher used no longer be redeemed
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
This voucher does not have any balance.
Error code : JS-1037
Error Type : sys
System Error Code : amt-30518
System Error Message : Sorry, you cannot book this itinerary as a passrider. Please select different options or book as a standard passenger type.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
Amtrak pass rider reservations are not eligible on 7000-8999 series Thruway services.
Error code : JS-1039
Error Type : sys
System Error Code : amt-30519
System Error Message : Error Connecting to Arrow Webservice
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We've experienced a network connection issue. Please try again.
Error code : OR-0001
Error Type : sys
System Error Code : amt-50003
System Error Message : Unable to connect Arrow WebService
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We've experienced a network connection issue. Please try again.
Error code : OR-0002
Error Type : sys
System Error Code : amt-50004
System Error Message : Internal error occurred while retrieving order details
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We've experienced a network connection issue. Please try again.
Error code : OR-0003
Error Type : sys
System Error Code : AMT-50005
System Error Message : Phone/Email/LastName/AGRNumber is incorrect
Comments : This error is thrown when Phone/Email/LastName/AGRNumber doesn't match on file
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We cannot find a reservation matching the information you entered.
Error code : MS-0008
Error Type : sys
System Error Code : amt-50006
System Error Message : Unable to connect CDI Webservice
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We've experienced a network connection issue. Try again.
Error code : OM-0001
Error Type : app
System Error Code : amt-60001
System Error Message : Unable to connect End system API -
Comments : Consumer is trying to modify their reservation but backend is not able to connect to the system (Arrow System) and therefore, backend is not able to process the consumer's modification request. Consumer cannot modify their reservation.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We are unable to modify your reservation at this time. Try again later.
Error code : OM-0002
Error Type : app
System Error Code : amt-60002
System Error Message : Non success response recieved from Modify API
Comments : Consumer is trying to modify their reservation and backend is unable to receive a success response from Arrow; therefore the modify request is not going through and consumer is unable to modify the reservation
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We are unable to modify your reservation at this time. Try again later.
Error code : OM-0003
Error Type : app
System Error Code : amt-60003
System Error Message : Error in processing Modify Service request -
Comments : Consumer is trying to modify their reservation and is unable to modify their reservation at the time due to a backend error in processing the request for modification
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We are unable to modify your reservation at this time. Try again later.
Error code : 0000
Error Type : app
System Error Code : 6D1
System Error Message : Something wrong with our system. Please try again.
Comments : This message displays when a customer tries to retrieve a PNR that is not in the system.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We cannot find a reservation with that number.
Error code : 0000
Error Type : app
System Error Code : 01E
System Error Message : NO ACTIVE PNR
Comments : This error is thrown when the consumer tries to retrieve a reservation with a PNR that is not active in the current system (does not currently exist).
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We cannot find a reservation with that number.
Error code : 0000
Error Type : app
System Error Code : 72E
System Error Message : NO VOUCHER FOUND
Comments : This error is thrown when the consumer enters an Evoucher number that is not in the system.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We cannot find a voucher with that number.
Error code : 0000
Error Type : app
System Error Code : 491
System Error Message : DENIED
Comments : This error is thrown when the consumer enters their gift card details and the system is unable to validate the details.
CHANNEL SUB CHANNEL ID ERROR HEADER BUSINESS MESSAGE LONG MESSAGE
DEFAULT
We cannot find a gift card with that number.