March 13, 2020 – Added Illness Waiver Policy.
March 1, 2020 - Updated fare rules for Saver Fares and Value Fares.
These terms and conditions contain a binding Arbitration Agreement below. Please read the Arbitration Agreement carefully because it applies mutually to You and Amtrak and requires that you resolve claims and disputes with Amtrak on an individual basis through arbitration and not by way of court or jury trial. By purchasing a ticket for travel on Amtrak, You are agreeing to these terms and conditions and agreeing to the Arbitration Agreement.
Multi-ride tickets are not valid on the following trains:
Amtrak will exercise reasonable efforts to ensure that all published fares are accurate and available for sale, but Amtrak reserves the right to correct any erroneously published fare that Amtrak did not intend to offer for sale. In the event that an erroneous fare is inadvertently published for sale and a ticket is issued at the erroneous fare before it has been corrected, Amtrak reserves the right to cancel the ticket purchase and refund all amounts paid by the purchaser or, the purchaser's option, to reissue the ticket for the correct fare.
For all fares, full refund if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for unreserved tickets).
Saver Fares are the lowest available and deeply-discounted fares, are limited in availability and require advance purchase.
Saver fares are available in Reserved Coach and Acela Business class.
Available on all Amtrak routes, Value Fares offer several refund options and are the regular rate for fares. Like Saver Fares, the availability of Value Fares is limited.
Value fares are available in Unreserved Coach, Reserved Coach and Acela Business class.
Flexible fares are available in Unreserved Coach, Reserved Coach and Acela Business class.
Business fares are available only in Non-Acela Business class.
Premium Services include Acela First class and sleeper accommodations.
A "no-show" is defined as a passenger's failure to travel on a segment from its origin without first canceling that portion of the itinerary.
For all types of tickets, if your travel plans change and you do not modify or cancel your reservation before departure and then do not board your train, your entire reservation will be canceled, including all subsequent segments in the itinerary, and any remaining funds or points for that trip will be forfeited.
There are two options for receiving a refund when canceling your Amtrak reservation:
The cancellation policy for paid reservations (one-way, roundtrip or multi-city) is based on the type of fare purchased: Saver, Value, Flexible, Business, and Premium.
Cancellation fees have a minimum of $5.00 and a maximum of $250.00 per transaction (maximum of $250.00 does not apply to monthly or multi-ride tickets).
An Amtrak ticket becomes non-refundable, not valid for carriage and has no exchange value, after one year from the date payment was made for that ticket (or other period if so endorsed on the ticket). An eVoucher or other exchange credit is valid for one year from date of issue.
If a customer does not take the entire trip paid for, the remaining ticket value is calculated by subtracting the fare for any travel already taken from the total amount paid. The refund policy applies as soon as payment is made, whether or not any ticket is printed, and applies to entire fare paid including both rail fare and any accommodation charge. The Amtrak refund and cancellation policy is subject to change at any time.
eTickets and tickets purchased through other prepaid programs are considered "paid for" and subject to the refund and cancellation policies of any component rail fare, customer type discount, and/or promotional discount, even if paper value tickets have not yet been printed.
A "no-show" for any segment will result in forfeiture of points and travel for that segment, as well as all subsequent segments in the itinerary.
A cancellation fee applies to all multi-ride refunds. Refunds may be restricted if the multi-ride ticket was paid for with a tax-free transit subsidy.
Refund before valid month and zero rides (lifts) taken
Refund day 1-10 of valid month
Refund on or after day 11 of valid month
Zero rides (lifts) taken
One or more rides (lifts) taken
When a passenger requests to change or cancel his or her travel plans due to an illness and upon presentation of a doctor’s note, Amtrak will modify or waive fare change and refund policies that would have normally applied to that change or cancellation had it been made voluntarily. This waiver will apply to all persons in the ill passenger’s party.
In certain situations when you downgrade or cancel a trip, you can receive some or all of your money back in the form of an eVoucher. eVouchers store your ticket value electronically in our reservation and ticketing system, ready for you to apply as payment toward future trip purchases.
An eVoucher that has been created by a downgrade exchange is refundable if the associated fare rules allow but will be subject to a 25% cancellation fee.
When you cancel or modify a paid reservation before the scheduled departure (and the modified fare is lower), any residual value that is non-refundable or cannot be immediately refunded will be automatically transferred to an eVoucher. Refundability, if any, is determined by the rules of the fare paid. Penalties for non-cancellation of sleeping accommodations, non-Acela Business class seating and Acela First class seating, will apply
If Amtrak makes a schedule change, an equipment substitution or cancellation and the new accommodation charge or rail fare is lower as a result, an eVoucher will be created to hold any residual value. A cancellation fee or non-cancellation penalty will not apply to the refundable amounts in this eVoucher.
The funds in an eVoucher will be held in the name of the Primary Passenger of the original reservation (the first passenger listed in a reservation). An eVoucher can only be redeemed by the person whose name appears on it; however, that person can choose to apply it to someone else’s travel.
eVouchers that are bought, sold, auctioned or transferred to or from a third party are prohibited and the value will be confiscated and voided, and travel will not be permitted. By redeeming an eVoucher, the passenger named on the eVoucher acknowledges the content of these Amtrak.com terms and conditions and agrees to abide by them.
An eVoucher will expire one year after issuance. A refundable amount left in an eVoucher can be refunded up to the refund expiration date of the eVoucher; this date is based on when initial payment was made for the original travel and may be less than one year after issuance.
Depending on the fare rules and terms of the original ticket purchase, funds in an eVoucher can be:
The value of an eVoucher used as a form of payment is non-refundable (e.g., an eVoucher is redeemed to pay for a ticket). If a reservation that was paid for by eVoucher is canceled or downgraded, the value will be stored in a new, non-refundable eVoucher in the name of the Primary Passenger of the new reservation.
Duplicate and impossible bookings are prohibited without prior authorization from Amtrak
Duplicate bookings include, but are not limited to, reservations on multiple trains by the same passenger on the same day between the same or similar cities on one or more itineraries, such as booking the 4:00 pm, 5:00 pm and 6:00 pm Acela trains between New York and Philadelphia.
Impossible bookings are reservations on trains for which it is impossible for the passenger to travel on both or all, such as a bedroom Seattle - Chicago on two consecutive days, or two separate reservation records between which a connection is not possible. Amtrak reserves the right to analyze its reservation system to find such bookings and will attempt to contact the passenger in advance to determine which one will be used; if unable to contact the passenger, Amtrak will retain the last reservation booked and cancel the others, whether or not paid for. Refunds for such cancellations will be determined by the refund rules that apply to the fare paid.
No refund or exchange credit is given if a passenger boards a train at a station beyond, or detrains at a station before, the station from or to which they were reserved, or if the passenger downgrades accommodations on the train. To receive a fare adjustment the passenger must change the reservation before the train departs the original boarding station of that train. This restriction will not apply if there is a service disruption. Passengers who downgrade accommodations or reduce the number in their party on board trains must obtain a Refund Authorization Form from the conductor.
If you paid for tickets with an Amtrak gift card and wish to cancel, modify or downgrade your reservation, credit will be provided as an eVoucher. The type of eVoucher you receive will correspond to the type of fare purchased.
All baggage should be tagged with your name, address and phone number. Free ID tags are available at all of our stations.
Each passenger may bring 2 carry-on bags and 2 personal items free of charge.
Each passenger can check two bags free of charge. Not all trains or locations are equipped to handle checked baggage.
Linear inches = length + width + height
The following special and prohibited items list is not exhaustive. Any item that is similar to a listed prohibited item, even if not specifically mentioned, is also prohibited. Amtrak personnel may determine if an item not mentioned in this list is prohibited.
Bows of any type, arrows, archery supplies
Batteries used in motorized wheel chairs or similar devices for the mobility-impaired are allowed.
Booster seats, car seats, folding strollers
Oxygen equipment for medical reasons is allowed onboard with restrictions.
Including, but not limited to, liquid bleach, tear gas, radioactive and harmful bacteriological materials.
Black powder, percussion caps or any ammunition used with a matchlock, flintlock, percussion-cap ignition system or similar type are never permitted; this includes self-loaded, gunpowder-based modern ammunition.
Including but not limited to credit cards, electronic equipment, jewelry, identification, and money. Amtrak accepts no liability for theft or damage for any items brought onboard.
Balls, bats, cleats, fishing poles, helmets, pads, rackets, roller blades, skate boards, sticks (hockey/lacrosse). Allowance varies by sport
Including but not limited to antiques, appliances, artwork, furniture, machinery and car parts, powered tools, silverware, tires, and tow bars.
Prohibited in stations and on platforms. Also, not permitted in vehicles on the Auto Train.
Including but not limited to flammable gases, liquids, fuels, fireworks and other explosive devices.
Including but not limited to billy clubs, nightsticks, and nunchuks.
Common/powered wheelchairs, scooters, oxygen equipment, canes, walkers. dry ice for medication
Amtrak allows dry ice in checked baggage or carry-on baggage as long as it meets the following conditions:
A customer service representative or other Amtrak agent must conduct a visual inspection of the container to confirm it is properly marked and ensure the container does not contain any cuts, cracks, stains, or leakage (venting excluded).
Small musical instruments (flutes, small trumpets and harmonicas). Medium-sized musical instruments (guitars, trumpets and small saxophones). Oversized musical instruments (cellos, bass violins, bass saxophones and tubas).
Sharp objects include, but are not limited to axes, ice picks, knives, spears, and swords.
Snow skis, water skis, snowboards, poles, boots
Surfboards/wakeboards of any length may not be carried onboard most Amtrak trains. There is a limited exception for passengers traveling on the west coast in equipment designated as Pacific Surfliner.
Amtrak accepts reservations of firearms and ammunition for carriage between Amtrak stations and on Amtrak trains within the United States that offer checked baggage service. Thruway Bus Services are not be included in this service. The following policies are in effect:
Passengers failing to meet the above-mentioned requirements for checking firearms will be denied transportation.
We do not offer checked baggage service on the Auto Train. You may pack baggage inside your vehicle; however, you may not access your vehicle en route. Carry-on baggage guidelines apply to the Auto Train.
All luggage, luggage carriers and bicycles must be removed from the top of your vehicle and stored inside the vehicle before it may be boarded on the Auto Train. Bicycles cannot be brought onboard.
We cannot carry vehicles with temporary luggage racks or bicycle racks attached to the roof. Factory-installed roof racks are permitted but must remain empty during the trip.
Rear-Mounted Bicycle Racks
Bicycles can remain in bicycle racks attached to the back of the vehicle only. You must sign a loss or damage waiver for bicycles transported on the back of the vehicle.
Transportation of vehicles and their contents via Auto Train is subject to special rules and regulations contained in tariffs, which are available for inspection at any Amtrak ticket office.
Personal effects and baggage remaining in your vehicle during transit are solely your responsibility. Amtrak is unable to accept responsibility for these items. In the unlikely event of damage to your vehicle in transit or during loading or unloading, Amtrak will accept responsibility only if you report the damage to an authorized Amtrak representative before leaving the terminal; the Amtrak representative must determine that the damage occurred while the vehicle was in Amtrak custody.
Amtrak accepts no liability for the following:
Amtrak disclaims all liability for carry-on baggage, including special items, even if Amtrak personnel have handled or assisted in loading or unloading the baggage.
Amtrak disclaims all liability for:
Claims for damaged baggage or stolen items must be reported at the location where the baggage is claimed, before the passenger leaves the station. Claims for lost checked baggage must be submitted within 30 days of the date of the incident to the Office of Customer Relations (Attn: Baggage Claims, Amtrak, 1 Massachusetts Ave NW, Washington, DC 20001).
A ticket shall be valid for carriage or refund one year after date of purchase, unless otherwise provided.
Reservations must be made when required, and tickets are not transferable. If you do not board your train as booked, your entire reservation is subject to cancellation. In order to ensure the quality of travel and safety and security of its passengers, Amtrak may refuse to carry passengers:
Amtrak employees or other authorized carrier representatives may remove such a passenger from the train at any inhabited place, as necessary under the circumstances, for any of the above reasons.
Amtrak will monitor seating of passengers to ensure compliance with the following policies:
Seating is limited. Seats may not be available on all trains at all times.
Amtrak classifies passengers 16 years of age and older as adults for the purpose of pricing tickets.
Passengers 65 years of age and over are eligible to receive a senior discount on most rail fares on most Amtrak trains (60 years of age and older on cross-border services operated jointly by Amtrak and VIA Rail Canada).
Youth 13, 14 and 15 years old must travel with an adult passenger who is at least 18 years old. Youth passengers are priced as adults.
Children under 2
Children 12 years of age and younger must travel with an adult passenger who is at least 18 years old. Exception: A minor who is 16 or 17, who is a parent to children of any age, may bring those children without restriction. The 16- or 17-year-old must bring proof that he or she is the parent of the children.
Youth passengers 13, 14 and 15 may travel alone in accordance to the Unaccompanied Minors policy. Children 12 years of age and younger may not travel unaccompanied.
If a group of children are traveling, and some are 16-17, some are 13-15, and some are under 13:
Because Amtrak is unable to guarantee a peanut-free or allergen-free trip, we strongly encourage unaccompanied minor passengers to take all necessary medical precautions to prepare for the possibility of exposure. Parents/guardians must ensure that the unaccompanied minor travel with all necessary medications for food allergies (including epinephrine auto-injectors) and is properly trained to self-administer these medications.
Passengers 18 years of age and older must produce valid photo identification when:
To be valid, your identification must be current and in-force. The following forms of identification are acceptable for persons 18 and older:
Examples of acceptable forms of ID include:
Following federal Transportation Security Administration (TSA) guidelines, we regularly conduct random ticket verification checks onboard trains to ensure that passengers are properly ticketed. Please be prepared to show valid photo identification to a member of the onboard crew upon request.
Small dogs and cats are permitted to travel as pets on most trains.
Service animals are animals that are trained to perform a specific task for the benefit of a person with a disability and are permitted in all areas where passengers are allowed. Amtrak personnel may ask what task(s) the service animal performs. Carry-on pet guidelines are for animals for which no claim of service is made, and do not pertain to passengers traveling with service animals.
We allow trained service animals accompanying passengers with disabilities in all customer areas in our stations, trains and Amtrak Thruway buses. Trained service animals must be kept under the control of their owners or trainers at all times.
The following types of animals are considered pets (not service animals) and are welcome on Amtrak if they fit into our carry-on pet guidelines:
You must keep your service animal under control at all times. The animal should always be on a leash, harness or other tether, unless this is not possible due to a disability or if the leash or other tether would interfere with the service animal's safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler's control.
Amtrak personnel may require you to remove your service animal en route or from the station premises if:
If you are asked to remove your service animal, but you would like to remain on the premises and/or continue travel without the animal, you must make arrangements for another person or local animal control to accept custody of your animal, and you may be required to continue or begin your Amtrak travel at a later time or on a later date.
A service animal must sit under the passenger's seat or at his or her feet. Service animals are not allowed to sit in the aisle, on seats or beds.
If the train schedule permits, you may walk your service animal at station stops provided that you stay within reasonable proximity to the train and re-board promptly when the conductor notifies you that the train is about to depart. If you plan to walk your animal during the trip, please notify the conductor when you first board the train. Some routes may have limited or no stops for the duration of your trip, so we encourage you to check schedules before you make your travel plans.
Amtrak employees are not responsible for the care or supervision of any passenger's service animal.
All Amtrak trains, Thruway buses and stations are entirely non-smoking. No one may smoke anything in any area on trains, on Thruway services, in stations or in any other location where smoking is prohibited. This includes:
If time and conditions permit, passengers may smoke on station platforms at longer stops only as announced by train crews. Smoking elsewhere and at other times is not permitted
Amtrak will provide assistance to passengers with a disability who use a wheeled mobility device in the following situations:
Accessible spaces and seats are available on Coach, Business class and First-class cars. When booking on Amtrak.com, there are two seating options for passengers who travel with wheeled mobility devices.
If you would like to request alternate accommodations (for example, if your wheeled mobility device is not collapsible, and you prefer to transfer to a seat rather than remain in your device), please call us at 1-800-USA-RAIL or TTY 1-800-523-6590.
Amtrak trains accommodate most wheeled mobility devices in use today.
Service animals are animals that are trained to perform a specific task for the benefit of a person with a disability and are permitted in all areas where passengers are allowed.
Amtrak allows passengers who use oxygen equipment (e.g., bottled oxygen, oxygen concentrators) to bring the equipment onboard Amtrak trains with certain restrictions. Oxygen equipment transport is allowed on trains only for passengers with a disability.
Because it is not possible to make reservations that include oxygen equipment on Amtrak.com or in the mobile application, call 1-800-USA-RAIL or TTY 1-800-523-6590 to let us know of your need to bring oxygen equipment and to make your reservations in advance.
Portable oxygen equipment must meet the following specifications:
Amtrak does not require that a companion or attendant accompany a passenger with a disability. However, if a passenger anticipates that he or she may need personal care assistance during the trip, such as assistance with feeding, bathing, dressing, medicating or toileting, the passenger must travel with an attendant who can provide such assistance.
The Amtrak train crews are not required or permitted to provide personal care assistance to passengers. Please take this into account when making your travel plans. If it becomes apparent during a trip that an unaccompanied passenger requires such assistance, the passenger may have to detrain prior to his or her final destination.
Those designated as companions must be 18 years of age or older.
Information regarding local transportation services at Amtrak service locations (including bus, taxi, trolley and other local transportation services) that is posted on Amtrak.com is included solely as a convenience for those using this web site. Amtrak makes no representations that such information is without errors or omissions. Users of Amtrak.com should contact local service providers directly for up-to-date schedule, fare and other information relating to such providers. Unless otherwise stated, Amtrak is not affiliated with any local service providers.
Amtrak may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone or delay any train or the right of carriage without liability except to issue a refund. The refund will be made in the original form of payment in accordance with refund rules for any unused portion of the ticket.
Force Majeure Event means:
Amtrak's fares, time schedules, equipment, routing, services and information (hereinafter "Amtrak services") are not guaranteed and are provided "as is" without any warranties of any kind, either express or implied, and Amtrak disclaims all warranties, express or implied.
Amtrak reserves the right to change its policies without notice.
Amtrak further specifically disclaims liability for any inconvenience, expense, or damages, incidental, consequential, punitive, lost profits, loss business or otherwise, resulting from errors in its timetable, shortages of equipment, or due to delayed trains, except when such delay causes a passenger to miss an Amtrak train guaranteed connection. When a guaranteed Amtrak train connection is missed, Amtrak will provide passenger with alternate transportation on Amtrak, another carrier, or provide overnight hotel accommodations, at Amtrak's sole discretion, but only when such circumstances resulted from the actions of Amtrak and this shall constitute Amtrak's sole liability and passenger's sole and exclusive remedy.
Amtrak also disclaims any liability for the products and/or services of Amtrak's advertisers, business partners, sponsors, suppliers, licensors and agents to the extent permissible under the law and Amtrak shall only be responsible for the rail transportation services that it provides.
End User License Agreement for Amtrak’s Alexa Skills App
This End User License Agreement (“EULA”) is between you and the National Railroad Passenger Corporation (“Amtrak”) for your use of our Skills app, as it may be updated from time to time (the “Amtrak Skill”) on the Alexa platform provided by Amazon Services LLC and/or its affiliates (“Amazon”).
Amtrak may add features and functionality to the Amtrak Skill at any time, with or without notice. Some features, such as ticket purchases, are subject to Amtrak’s Terms and Conditions found at www.amtrak.com. Features pertaining to our Guest Rewards program may require you to link the Amtrak Skill to your Guest Rewards account.
Limited license: Amtrak is licensor of the Amtrak Skill. Amtrak grants you a limited, nontransferable license to download and use the Amtrak Skill, only on Amazon’s Alexa platform and only for your personal and noncommercial purposes. Amtrak may terminate such license at any time, in Amtrak’s sole discretion, with or without notice.
AMTRAK DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY FOR THE ACCURACY, CONTENT, COMPLETENESS, RELIABILITY, USEFULNESS, OR AVAILABILITY OF INFORMATION OR MATERIAL PROVIDED, DISPLAYED IN, OR ACCESSIBLE THROUGH THE AMTRAK SKILL.
THE AMTRAK SKILL AND ALL INFORMATION, PRODUCTS, AND SERVICES PROVIDED BY THE AMTRAK SKILL ARE PROVIDED "AS IS" AND “AS AVAILABLE” WITH NO WARRANTIES WHATSOEVER. AMTRAK EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. AMTRAK ALSO DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE AMTRAK SKILL.
YOU ARE RESPONSIBLE FOR THE SAFE AND APPROPRIATE USE OF THE AMTRAK SKILL ON THE AMAZON ALEXA PLATFORM. AMTRAK SHALL NOT BE RESPONSIBLE FOR ANY PERSONAL INJURY OR DAMAGE TO PROPERTY THAT MAY OCCUR IN CONNECTION WITH OR AS A RESULT OF THE USE OF THE AMAZON ALEXA PLATFORM AND ANY CONNECTED DEVICES, AND YOU EXPRESSLY WAIVE ALL RIGHTS AGAINST AMTRAK WITH RESPECT THERETO.
Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL AMTRAK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND/OR CONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF AMTRAK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THAT RESULT FROM THE USE OR THE INABILITY TO USE THE AMTRAK SKILL, FROM ANY CHANGES TO THE AMTRAK SKILL, OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA. IF YOU ARE DISSATISFIED WITH THE AMTRAK SKILL OR THE INFORMATION AND MATERIALS AVAILABLE ON OR THROUGH THE AMTRAK SKILL, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE AMTRAK SKILL.
Indemnity: You agree to hold harmless and indemnify Amtrak and its officers, directors, employees, contractors and agents harmless from and against any third-party claim arising from your use of the Amtrak Skill, including liability, damages or costs (including litigations costs and attorneys’ fees).
Disputes: Any controversy or claim arising out of or relating to the Amtrak Skill shall be settled by binding arbitration in Washington, DC, or at such other location as may be mutually agreed upon by the parties, in accordance with the procedural rules for commercial disputes set forth in the Comprehensive Arbitration Rules and Procedures of JAMS (“JAMS Rules and Procedures”) then prevailing, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitrator shall be selected pursuant to the JAMS Rules and Procedures. The arbitrator shall apply Washington DC law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Amtrak will pay as much of the claimant’s filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable or illegal is that claims will not be arbitrated on a class or representative basis, then the entirety of this arbitration provision shall be null and void, and neither you nor Amtrak shall be entitled to arbitrate their dispute. Upon filing a demand for arbitration, all parties to such arbitration shall have the right of discovery, which discovery shall be completed within sixty days after the demand for arbitration is made, unless further extended by mutual agreement of the parties. The arbitration of disputes pursuant to this paragraph shall be in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Do not use this Skills App if you do not agree to have any claim or controversy arbitrated in accordance with this EULA. By using the Amtrak Skill, you agree that to the extent permitted by applicable law: (1) any and all disputes, claims and causes of action arising out of or connected with the Amtrak Skill will be resolved individually through binding arbitration as set forth above, without resort to any form of class action; (2) any and all claims, judgments and awards will be limited to actual third-party, out-of-pocket costs incurred (if any), but in no event will attorneys' fees be awarded or recoverable; (3) under no circumstances will you be permitted to obtain any award for, and you hereby knowingly and expressly waive all rights to seek, punitive, incidental, consequential or special damages, lost profits and/or any other damages, (other than actual out of pocket expenses), and/or any rights to have damages multiplied or otherwise increased; and (4) your remedies are limited to a claim for money damages (if any) and you irrevocably waive any right to seek injunctive or equitable relief. Some jurisdictions do not allow the limitations or exclusion of liability, so the above may not apply to every user.
Mutual Agreement to Arbitrate (“Arbitration Agreement”). This Arbitration Agreement is intended to be as broad as legally permissible, and, except as it otherwise provides, applies to all claims, disputes, or controversies, past, present, or future, that otherwise would be resolved in a court of law or before a forum other than arbitration. Amtrak and Customer (on behalf of yourself and any individuals for whom you purchase tickets, including, without limitation, family members, minor passengers, colleagues and companions (collectively “You” or “Your”), AGREE that this Arbitration Agreement applies, without limitation, to claims Amtrak may have against You and claims You may have against Amtrak and any affiliates or related entities, or against any party to which Amtrak owes indemnity (which party may also enforce this Agreement), including without limitation any host railroad, based upon or related to: these Terms and Conditions, breach of contract, tort claims, common law claims, Your relationship with Amtrak, tickets, services and accommodations provided by Amtrak, carriage on Amtrak trains and equipment, any personal injuries (including, but not limited to, claims for negligence, gross negligence, physical impairment, disfigurement, pain and suffering, mental anguish, wrongful death, survival actions, loss of consortium and/or services, medical and hospital expenses, expenses of transportation for medical treatment, expenses of drugs and medical appliances, emotional distress, exemplary or punitive damages arising out of or related to any personal injury), and any claims for discrimination and failure to accommodate, which shall be decided by a single arbitrator through binding arbitration and not by a judge or jury. Except with respect to the Class Action Waiver below, the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the validity, applicability, enforceability, unconscionability or waiver of this Arbitration Agreement, including, but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable. This Arbitration Agreement is governed by the Federal Arbitration Act (“FAA”) and evidences a transaction involving commerce. The arbitration will be conducted before a single arbitrator under the Consumer Arbitration Rules of the American Arbitration Association ("AAA"), which are available at the AAA website (www.adr.org). A court of competent jurisdiction shall have the authority to enter judgment upon the arbitrator's decision/award. The parties agree to bring any claim or dispute in arbitration on an individual basis only, and not as a class or representative action, and there will be no right or authority for any claim or dispute to be brought, heard or arbitrated as a class or representative action ("Class Action Waiver"). Regardless of anything else in this Arbitration Agreement and/or the applicable AAA Rules, any dispute relating to the interpretation, applicability, enforceability or waiver of the Class Action Waiver may only be determined by a court and not an arbitrator. This Arbitration Agreement does not apply to any claim or dispute that an applicable federal statute states cannot be arbitrated.
We want to make sure you have the best experience with Amtrak possible. If we disappoint you, we want to make things right – as quickly as possible.
We successfully resolve over 95% of customer complaints directly with our customers.
Our success rate is so high because we take accountability for our actions. When you experience injury, harm or loss on one of our trains, we work directly with you to ensure you get the support and restitution you need. We do everything possible to satisfy you because we want the opportunity to earn your business again.
We support our customers’ right to seek outside legal help as a last resort.
In rare cases, Amtrak cannot reach a resolution with a customer that feels fair to both sides. In these instances, Amtrak recognizes that our customers may want to pursue a remedy through legal channels. We understand and agree that you have the right to have your legal dispute decided by a neutral trier of fact.
We believe arbitration is the fastest and best way for our customers to resolve legal disputes.
Arbitration is typically quicker and more efficient than the court systems, which are overburdened. Both Congress and the U.S. Supreme Court have found that arbitration is a more efficient way of resolving legal disputes than going to court.
When you buy a ticket to ride Amtrak, you agree to resolve any legal dispute you have with Amtrak through arbitration instead of going to court. Our Mutual Agreement to Arbitrate is detailed in these Terms and Conditions.
Arbitration offers you key legal protections available in civil courts – including an arbitration venue of your choice, legal representation, an independent decision-maker, and the ability to recover damages and all other relief available to an individual under applicable laws.
Arbitration offers benefits over civil court.
Litigation is costly and disruptive. We believe that arbitration is a fair way for both Amtrak and you to resolve covered disputes. In many instances, we believe that arbitration can be a more economical and quicker way to resolve disputes. Many companies use arbitration agreements, and arbitration is also very common between businesses and consumers. The United States Supreme Court has consistently allowed for arbitration, and the federal law governing arbitration, the Federal Arbitration Act, has been around since 1925.
We want to clear up some myths and misunderstandings about the arbitration process:
Arbitration does not impose a “gag rule.”
You are free to discuss your claim with law enforcement authorities, the public, other consumers, and anyone else you deem appropriate.
Arbitration is not controlled by Amtrak.
A neutral professional arbitrator, mutually selected by the parties, makes all pertinent decisions about the case. Arbitrators are provided by the American Arbitration Association, a non-profit organization and a recognized national leader in this field. Many of these arbitrators are experienced lawyers and former judges, and they are required to adhere to ethical rules.
Arbitration is not stacked against claimants.
The arbitrator is neutral and selected by the parties.