Phone Support Unavailable Due to Network Issue

February 27, 2026 3:50 PM

 

Due to a network outage affecting our customer care center, our agents are temporarily unable to assist with booking new reservations or making changes by phone. Amtrak.com and the Amtrak app are operating normally, and customers may continue to book and manage travel online. Our teams are working to restore phone support, but we do not yet have an estimated time for resolution. We appreciate your patience and look forward to assisting you soon.