Customer Care Systems Outage

October 29, 2026 9:00 AM

 

We are currently experiencing technical difficulties affecting our customer support operations at our care center due to a network outage impacting a third-party service provider. Customers contacting our customer care center may experience extended hold times or delayed responses. Teams are actively working with the provider to resolve the issue and restore normal service as quickly as possible. For faster assistance, we encourage you to use Amtrak.com or the Amtrak app to manage your trip, check Train Status, and explore available travel options.

Thank you for choosing Amtrak. We appreciate your patience and understanding as we work with our service provider to restore normal service as quickly as possible.

Follow us on Twitter for real-time service information:
@AmtrakNECAlerts for service information in the Northeast Corridor (Acela, Northeast Regional and other corridor services).
@AmtrakAlerts for service information outside the Northeast Corridor.
Subscribe at Amtrak.com/DelayAlerts to receive automated email or text message notifications if Amtrak trains are behind schedule at specific stations.
This information is correct as of the time and date above. Information is subject to change as conditions warrant