Travel Agent Contact Information

Travel Industry Program Support (TIPS)

Monday - Friday, 8:30 am - 5 pm ET
Fax: (215) 349-1807
Domestic US E-mail:
International Agents and Tour Operators E-mail:


Travel Agents Only: 1-800-TEL-TRAK (800-835-8725)
Please use this number for making changes to reservations.

Technical Support

Travel Agents Only: 1-800-525-2550
Please use this number for assistance with technical support questions and information on current Amtrak promotions.

Customer Relations Department

Phone: 1-800-872-7245

To speak with Amtrak Customer Relations, please phone our Contact Center and ask for the Customer Relations Desk.

Group Department (Reservations for 20 or More Passengers)

Phone: 1-800-872-1477

International Groups

Phone: 01-951-879-7926

Amtrak Travel Agency Accounting

Contact for Debit Memos and incorrect billing of tickets.
Phone: (215) 349-4972
Fax: (215) 349-4968