Travel Agency Service Center

Service Center

Contact the Travel Agency Service Center in reference to:

  • GDS Booking Questions
  • Clarifying Promotional Material
  • Ticketing Questions
  • Processing Refunds / Exchange of Tickets
  • Handwriting Tickets
  • Ticket Usage

Travel Agency Service Center Hours

Monday - Friday, 8:30 am - 5:00 pm Eastern Time
Phone: (800) 525-2550
Fax: (215) 349-1807


Contact the Travel Agency Accounting Center in reference to:

  • Questions about debit / credit memos
  • Incorrect billing of tickets

When contacting Travel Agency Accounting by telephone you will be prompted to leave a message. Please be prepared to leave the following information:

  • ARC Number
  • Contact Name
  • Contact Telephone Number
  • Brief message that includes ticket numbers, Amtrak Reservation Number or any other pertinent information

A representative will respond to you inquiry within two business days.

Amtrak Travel Agency Accounting
5th Floor, North Tower, Box 44
30th Street Station
30th and Market Streets
Philadelphia, PA 19104
Phone: (215) 349-4972
Fax: (215) 349-49680

Plated Agency Tickets

  • Use a REN when completing any type of refund transaction; and be sure to include the transaction in your weekly sales report.
  • Travel Agencies may only refund Amtrak tickets previously issued by the same agency.
  • Refunds can only be issued to the person authorized to receive the refund.
  • All refunds must be issued in the same form of payment used to purchase the ticket.
  • The travel agency must ensure that a refund is allowed based on fare requirements.
  • The only tickets that should be returned to Amtrak Refunds would be partially used, round-trip excursion tickets.

Contact the Travel Agency Service Center for clarification if you are unsure of a tickets eligibility to be refunded.

Refer to your ARC Industry Agents' Handbook for instruction on the processing of refunds through IAR.

Amtrak Customer Refunds
30th Street Station
Box 70, 30th and Market Streets
Philadelphia, PA 19104
Phone: (800) 872-7245