<![CDATA[Amtrak Service Alerts & Passenger Service Notices - Northeast ]]> Weblog Editor 2.0 <![CDATA[Piedmont Trains 73, 74, 75 and 76: Track Work Affects Service between Salisbury, Kannapolis and Charlotte ]]> Effective April 27, 2015 Only

Track work being performed by Norfolk Southern Railway will affect Piedmont service on April 27, 2015, as described below:

Southbound Trains 73 and 75

Trains 73 and 75, which normally operate between Raleigh and Charlotte, will terminate at Salisbury, where passengers will be provided bus service to Kannapolis and Charlotte.

Northbound Trains 74 and 76

Trains 74 and 76, which normally originate in Charlotte, will originate in Salisbury. Passengers boarding at Charlotte and Kannapolis will be provided bus service to Salisbury where they can transfer to Trains 74 or 76.

Northbound Buses Depart Earlier

The buses for Trains 74 and 76 will depart 15 minutes earlier than the normal schedule. The bus representing Train 74 will depart Charlotte at 11:45 am and Kannapolis at 12:10 pm. The bus representing Train 76 will depart Charlotte at 5:00 pm and Kannapolis at 5:25 pm.

We appreciate your patronage and apologize for any inconvenience. Reservations and the most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0415-103

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<![CDATA[Amtrak Downeaster Trains 681, 683, 684 and 686 Track Work]]> Effective Thursday, April 16 and May 4 through June 15, 2015

Staging and deployment of materials by Pan Am Railways in preparation for a larger track work project in May and June 2015, will affect Amtrak service along the Downeaster route as described below:

Trains 681, 683, 684 and 686 Canceled
  • Trains 681, 683, 684 and 686 will be canceled on Thursday, April 16, 2015.
Trains 681, 683, 684 and 686 Canceled
  • Trains 681, 683, 684 and 686 will be canceled Monday – Friday Starting on May 4 through June 15, 2015 (except Memorial Day - Monday, May 25, 2015, trains will operate normally).
Service between Brunswick, Portland and Boston North Station

Passengers can make reservations for Trains 680, 682 and 688, between Brunswick, Portland and Boston North Station. Trains may be delayed up to sixty minutes due to the scheduled track work.

Service between Boston North Station, Portland and Brunswick

Passengers can make reservations for Trains 685, 687, and 689, between Boston North Station, Portland and Brunswick. Trains may be delayed up to sixty minutes due to the scheduled track work.

We appreciate your patronage and apologize for any inconvenience. The most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0415-96 (Updated: 04/14/15)

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<![CDATA[Silver Star Trains 91 & 92 Sleeping Car Fare and Food Service Test]]> Effective July 1, 2015 - January 31, 2016

Amtrak will test a new service aboard the Silver Star from July 1, 2015, through January 31, 2016, that will allow passengers to pay less to upgrade from coach class to our popular sleeping car accommodations. All meal service for sleeping car and coach passengers will be provided in the Café/Lounge car, where passengers can purchase a selection of hot and cold sandwiches, snacks and other items. The Café/Lounge menu is shown at right and is also available on Amtrak.com. During the test period, traditional dining car service will not be provided.

Amtrak will examine customer reaction and market demand for this experimental service.

Lower Cost Sleeping Car Accommodations

This test will allow passengers to pay less to upgrade from coach class to our popular sleeping car accommodations. Traditionally, Amtrak has bundled the cost of Dining car meals into the charge for the sleeping car accommodations. Under this experiment, these costs will be “un-bundled” to allow passengers to travel the New York-Orlando-Tampa/Miami route in a sleeping car at a lower cost.

Passengers will continue to have the option of choosing traditional dining car service aboard the Silver Meteor (Trains 97 & 98), which operates along much of the Silver Star route. Dining car meals aboard the Silver Meteor are included in the sleeping car upgrade charge.

Sleeping Car Amenities

Passengers with sleeping car accommodations will continue to have complimentary coffee, chilled water and juices, along with meals delivered to their rooms, upon request, turn-down service for their bedrooms and roomettes, private restrooms and access to shower facilities. At stations with ClubAcela, Amtrak Metropolitan Lounge or similar services, sleeping car passengers will also continue to have same-day lounge access and pre-boarding privileges.

Amtrak is launching this initiative to evaluate the operational cost savings and customer satisfaction of operating an overnight train at a lower fare and without a dining car. Amtrak will continue to explore ways to provide food and beverage service at lower cost.

Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for choosing Amtrak.

PSN 0415-97

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<![CDATA[Lake Shore Limited Trains 48/448 and 49/449: Track Work Affects Service]]> Effective April 12 through May 22, 2015

Two separate track work projects will affect Lake Shore Limited service between Albany, NY, and Boston, MA, starting April 12 through May 22, 2015. Please refer to the following for details:

Sundays through Wednesdays Starting April 12 - 29, 2015

Trains 448 and 449 will be replaced by bus service in both directions between Albany, Boston and intermediate stations on Sundays through Wednesdays (only) starting April 12 - 29, 2015. Passengers will be provided bus service to and from Albany, Pittsfield, Springfield, Worcester, Framingham and Boston South Station.

  • Albany – Boston Service: Passengers aboard eastbound Lake Shore Limited Train 48 destined for Boston (South Station) and intermediate stations (except Back Bay Station) will detrain at Albany and board a bus to their destinations.
  • Boston – Albany Service: Bus service will be provided at all stations from Boston to Albany (except Back Bay Station. At Albany, passengers will board westbound Train 49 to their destination.
  • Passengers at Boston South Station should go to the Amtrak Information Desk for instructions on boarding the buses.
  • Passengers at Framingham, will board all buses at the drop off/pick up area on Track 2 platform (adjacent to Waverly Street).
  • Boston Back Bay Service Suspended: Amtrak service will not be provided at Boston Back Bay Station during this time. Passengers may go to nearby Boston South Station, or contact MBTA for travel between Back Bay and South Stations.
Thursdays, Fridays and Saturdays: April 16 - 25, 2015 and Daily Starting April 30 through May 22, 2015

Trains 448 and 449 will be replaced by connecting trains in both directions between Boston, Albany and intermediate stations on Fridays, Saturdays and Sundays from April 16 - 25, 2015, and daily from April 30 through May 22, 2015, as described below:

  • Albany – Boston Service: Passengers aboard eastbound Lake Shore Limited Train 48 destined for Boston (South Station) and intermediate stations will detrain at Albany and board a connecting train to their destinations.
  • Boston – Albany Service: A connecting train will serve all stations from Boston to Albany. At Albany, passengers will detrain and board Train 49 to their destinations.
  • Checked baggage service will be available at stations which normally provide this service.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0415-90

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<![CDATA[Adirondack, Empire Service, Ethan Allen Express, Lake Shore Limited and Maple Leaf Trains: Possible Delays between Hudson and Albany-Rensselaer]]> Effective through December 2015

Significant track and infrastructure improvements will affect trains operating along the Empire Corridor between Schenectady and Poughkeepsie, NY. Trains will continue to operate during construction, but passengers may experience delays of up to 20 minutes when traveling though the work area at the Albany-Rensselaer station. Once this work is completed, train capacity will be increased at our platforms resulting in improved quality and reliability of our service.

For the most up-to-date departure and arrival times, passengers can to sign-up for delay notifications when booking their travel and check the status of their train on Amtrak.com, our free mobile apps or at 1-800-USA-RAIL (1-800-872-7245).

We appreciate your patronage and apologize for any inconvenience. Amtrak’s Empire Service is committed to providing comfortable, safe and efficient rail passenger service. Thank you for traveling with Amtrak.

Project Information

This work is part of a $163 million joint infrastructure improvement project being conducted in partnership between New York State Department of Transportation and Amtrak designed to improve the quality and reliability of Amtrak's Empire Corridor. The project includes the installation of a fourth track at the Albany-Rensselaer station — the ninth busiest terminal in the Amtrak system. The additional track will alleviate congestion which, in the current configuration, often forces trains to wait just outside the station for a track to open during busy times.

A second main line track between Albany-Rensselaer and Schenectady will also be constructed that will eliminate train delays caused by bottlenecks over the 17-mile single track main line. In addition, a new signal system will be installed that will greatly reduce the likelihood of outages due to weather and keep trains moving safely and at faster speeds, even in inclement weather.

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PSN 0415-89

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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