<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Empire Builder: Significant Delays Possible on Trains 7/27/807 and Trains 8/28/808]]> Effective through September 30, 2014

Passengers traveling aboard Empire Builder trains can encounter significant delays due to very high volumes of freight train traffic along the route. During the two-week period ending July 19, 2014, delays averaged between three and five hours. While delays to the Empire Builder have primarily been occurring west of St. Paul, MN, passengers should anticipate delays in both directions.

Passengers are strongly urged to sign-up for delay notifications when booking their travel and to check the status of their train on Amtrak.com, our free mobile apps or at 800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

BNSF Railway Company owns and maintains the tracks and dispatches the trains west of St. Paul. BNSF is making capacity improvements, which are expected to reduce delays to Amtrak trains and to freight trains. However, many of these projects will not be complete until late 2014.

Bus Service Provided to and from Grand Forks, Devils Lake and Rugby

As part of this construction in North Dakota, BNSF has asked Amtrak to use an alternate route in one or both directions, resulting in the Empire Builder missing Amtrak stations in Grand Forks, Devils Lake and Rugby. Passengers will be provided chartered bus service to and from these stations. This detour is planned to conclude by October 1, 2014, and is expected to shorten the time BNSF needs to recover Empire Builder reliability.

Amtrak will continue to work with BNSF Railway and other carriers on this route to restore dependable Empire Builder service. Amtrak will also regularly update this Passenger Service Notice.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0714-102

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<![CDATA[Northeast Regional Trains 66, 67 and 94: Bus Service Provided between Richmond and Newport News, VA]]> Effective Monday through Friday, July 28 - August 1, 2014

Track work being performed by CSX Railroad between Newport News and Richmond will affect Trains 66, 67 and 94 on July 28 through August 1, 2014, as described below:

Train 66: Bus Service between Newport News and Richmond-Staples Mill

Train 66, which normally originates at Newport News, will instead originate at Richmond-Staples Mill Road. Bus service will be provided from Newport News and Richmond, where passengers will board the train. The buses will depart 50 minutes earlier than Train 66's schedule. Bus departure times are as follows:

  • Newport News - 4:30 pm
  • Williamsburg - 4:52 pm
  • Richmond-Main Street - 5:40 pm
Train 67: Bus Service between Richmond-Staples Mill and Newport News

Train 67, which normally operates to Newport News, will terminate at Richmond-Staples Road, where bus service will be provided between Richmond and Newport News. The bus will operate according to the same schedule as Train 67.

Train 94: Canceled between Newport News and Richmond-Staples Mill

Train 94, which normally originates in Newport News, will instead originate at Richmond-Staples Mill Road. Passengers may make reservations aboard Train 84, which will make special stops on these dates departing Newport News, Williamsburg and Richmond-Main Street. Train 84 will operate to New York. Passengers traveling beyond New York must transfer to the next available train in New York. Train 84 departure times between Newport News and Richmond are as follows:

  • Departs - Newport News at 6:00 am
  • Departs - Williamsburg at 6:26 am
  • Departs - Richmond-Main Street at 7:17 am
  • Arrives - Richmond-Staples Mill Road at 8:00 am

Thank you for traveling with Amtrak. We appreciate your patronage. The most up-to-date schedules are available on Amtrak.com, our free mobile apps or by calling 1-800-USA-RAIL (1-800-872-7245).

Like us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0714-110

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<![CDATA[Lincoln Service: Possible Delays ]]> Effective through November 15, 2014

Passengers traveling aboard Lincoln Service trains can experience delays of 45 minutes to an hour while railroad track and signal upgrades continue this year between Joliet and St. Louis.

Passengers are urged to check the status of their train on Amtrak.com, our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

These railroad improvements will result in our Amtrak trains reaching and sustaining speeds of 110 miles-per-hour on more than 150 miles across Illinois. This phase of the track work project will expand the first 110 miles-per-hour segment between Dwight and Pontiac.

Thanks to this work, a half-hour will be eliminated from the Chicago-St. Louis timetable by the end of 2015. Trains will be another half-hour faster by the end of 2017 — so you can get to your destinations more quickly. Plus, new railcars are on order — to be built here in Illinois — and new locomotives are coming, too. These will improve comfort and reliability.

For more information, visit the website IDOThsr.org. The Illinois Department of Transportation and Amtrak appreciate your business and apologize for any inconvenience.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0714-105

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<![CDATA[Heartland Flyer Trains 821 and 822: Possible Delays ]]> Effective through September 1, 2014

Due to track improvements being performed by BNSF Railroad, passengers aboard the Heartland Flyer can experience delays of approximately 30 to 45 minutes, through September 1, 2014.

Passengers are encouraged to sign-up for delay notifications when booking their travel and to check the status of their train on Amtrak.com, our free mobile apps or at 800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0714-104

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<![CDATA[Texas Eagle Trains 21/421 and 22/422: Track Work Affects Service between Dallas, Fort Worth and San Antonio]]> Effective July 4 - September 3, 2014

Track improvements being performed by Union Pacific Railroad and BNSF Railway, will affect Trains 21/421 and 22/422 on the dates indicated below.

Trains 21/421: July 4 through September 3, 2014 (except July 6 and 13, 2014)

Bus Service between Fort Worth and San Antonio
On July 4 through September 3, 2014, (except July 6 and 13 – see details below), Trains 21/421 will terminate in Fort Worth. At Fort Worth, all passengers will detrain and board an Amtrak bus that will make stops at Cleburne, McGregor, Temple, Austin, San Marcos and San Antonio. At San Antonio, Train 421 passengers will board the train destined for Los Angeles and intermediate stations.

Trains 21/421: July 6 and July 13, 2014

Bus Service between Dallas and San Antonio
On Sunday, July 6 and Sunday, July 13, 2014, Trains 21/421 will terminate in Dallas, where all passengers will detrain and board an Amtrak bus that will make stops at Fort Worth, Cleburne, McGregor, Temple, Austin, San Marcos and San Antonio. At San Antonio, Train 421 passengers will board the train destined for Los Angeles and intermediate stations.

Trains 22/422: July 5 through September 3, 2014 (except July 6 and 13, 2014)

Bus Service between San Antonio and Fort Worth
On July 5 through September 3 (except July 6 and 13 – see details below), Train 422 will terminate in San Antonio. At San Antonio, all passengers aboard Trains 22/422 will board an Amtrak bus, which will make stops at San Marcos, Austin, Taylor, Temple, McGregor, Cleburneand Fort Worth. At Fort Worth, Train 22/422 passengers will board the train destined for Chicago and intermediate stations.

Trains 22/422: July 6 and July 13, 2014

Bus Service between San Antonio and Dallas
On Sunday, July 6 and Sunday, July 13, 2014, Train 422 will terminate in San Antonio. At San Antonio, all passengers aboard Trains 22/422 will board an Amtrak bus that will make stops at San Marcos, Austin, Taylor, Temple, McGregor, Cleburne, Fort Worth and Dallas. At Dallas, Train 22/422 passengers will board the train destined for Chicago and intermediate stations.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak.

PSN 0714-100

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<![CDATA[Wolverine Service and Blue Water Trains 364 and 365: Summer Schedule Change Supports Track Improvement Project in Western Michigan]]> Effective May 19 through August 31, 2014

Additional trains will be added to support travel on Sundays and Mondays this summer in Michigan while improving the infrastructure in West Michigan. The result will be improved reliability and a smoother ride.

In order for maintenance crews to accomplish track and signal improvements in the shortest time, schedules will be temporarily changed. The largest change affects the westbound schedule of Blue Water Train 365, westbound from Port Huron, from May 19 to August 31, 2014, but many other schedules are also modified:

  • [Asset Included(Id:1251626113714;Type:AM_Document_C)]
  • [Asset Included(Id:1251626113962;Type:AM_Document_C)]

When reviewing the schedules, please refer to the following reference marks and schedule exceptions shown below.

Reference Marks

L: Train may leave before time shown
F: Flag stop, reservation required
†: Except Sundays

Schedule Exceptions:
  • Train 349 will not operate on May 19 and 26, but will operate on May 27, 2014.
  • Train 352 will not operate on May 25, but will operate on May 26, 2014.
  • Train 353 will not operate on May 25, but will operate on May 26, 2014.
  • Train 354 terminates in Pontiac on May 25, and terminates in Detroit on May 26, 2014.
  • Train 359 will operate on May 25, but will not operate on May 26, 2014.,/li.

For the most up-to-date departure and arrival times visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245). As with all transportation modes, passengers should check for delays before heading to their boarding locations.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

Like us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0514-75

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<![CDATA[Carl Sandburg Train 381 and 382 and Illinois Zephyr Trains 380 and 383 Chicago - Quincy Carry-on Pet Pilot Program]]> Effective May 5 - November 2, 2014

Amtrak and the state of Illinois will conduct a six-month Carry-on Pet pilot program starting, May 5, 2014 through November 2, 2014, aboard Trains 380, 381, 382 and 383. Please refer to the guidelines below. Other restrictions may apply. Note that these guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Travel Must Begin at Chicago, Naperville (Except Train 381) or Galesburg
  • Passengers must begin the first leg of their trip at the Chicago, Naperville or Galesburg stations during the hours that the ticket offices are open. Note: Passengers at Naperville can only start their trip with a pet aboard Train 383, as the ticket office is closed for Train 381.
  • Round trips may be booked to an unstaffed station (La Grange Road, Plano, Mendota, Princeton, Kewanee, Macomb and Quincy) but the round-trip tickets must be purchased at the origin staffed station.
Pet Reservations, Fare and Ticketing
  • Pet reservations will be accepted, starting April 28, 2014, for travel beginning May 5, 2014.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville or Galesburg stations. Pet tickets cannot be picked up at any other station.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Each Carl Sandburg and Illinois Zephyr train will have one pet car designated on the train.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Passengers must remain with pets at all times.
  • Pets are not permitted in food service cars.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • Note: In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245). Join us on facebook.com/Amtrak, and follow us at twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0514-72, Updated May 16, 2014

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<![CDATA[Student Discount Changes from 15 Percent to 10 Percent]]> Effective April 2, 2014

Changes will be made to the Student Advantage (SA) and International Student Identity Card (ISIC) discount membership programs. The rail fare discount for SA and ISIC cardholders will change from 15 percent to 10 percent. This change matches the membership discount for American Automobile Association (AAA) and National Association of Railroad Passengers (NARP), which is already 10 percent.

The requirement to book at least three days before travel remains in effect. Reservations made April 1, 2014, or earlier will be priced at the 15 percent discount level. However, if the passenger makes changes to such reservations on April 2 or after, the reservation will then be priced at the 10 percent discount level. The student discount for Amtrak Express Shipments will also change from 15 percent to 10 percent.

Effective July 7, 2014, the SA and ISIC discounts may only be booked online at Amtrak.com and through mobile apps. At that time, the SA and ISIC discounts will no longer be available to book by calling 1-800-USA-RAIL or at an Amtrak ticket office.

Thank you for traveling with Amtrak. We appreciate your patronage. For more information on passenger discounts, visit Amtrak.com or call 1-800-USA-RAIL (1-800-872-7245).

Like us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0314-57

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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