<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Amtrak Cascades Trains 506 and 507: Track and Infrastructure Improvements Affect Service between Portland and Seattle]]> Effective through March 13 and March 16, 17 and 18, 2015

The Washington Department of Transportation and BNSF Railway are upgrading the route between Portland and Seattle. While construction is underway, only two trains (506 and 507) will be affected between Seattle and Portland, and only on weekdays. Passengers can still choose from eight other trains, and all trains will be available on weekends. Refer to the following for details:

  • Through March 13, 2015: Trains 506 and 507 Canceled - Bus Service Provided at Select Stations
    Through March 13, Train 506 and 507 will be canceled between Seattle and Portland, and alternate bus service will be provided at Portland, OR, Tacoma, WA, and Seattle, WA, only. Train 507 will operate normally between Portland and Eugene.

    Alternate bus service will not be provided at Vancouver, WA, Kelso-Longview, WA, Centralia, WA, Olympia-Lacey, WA, or Tukwila, WA. Passengers traveling to or from these stations are encouraged to make reservations aboard other Amtrak Cascades trains.
  • March 16, 17 and 18, 2015: Trains 506 and 507 - Possible Delays
    On Monday March 16 through Wednesday March 18, Trains 506 and 507 may be delayed between 45 and 60 minutes between Portland and Seattle. For the most up-to-date departure and arrival times, passengers are encouraged to sign-up for delay notifications when booking their travel and check the status of their train on AmtrakCascades.com, the Amtrak free mobile apps or at 800-USA-RAIL (1-800-872-7245).

We apologize for any inconvenience and appreciate your patience as we make improvements to passenger rail service. The Washington State Department of Transportation is working to make Amtrak Cascades even better for you. In 2017, when construction is complete, we will have shorter travel times between Seattle and Portland, two more round trips each day, and improved on-time performance. Thank you for riding with us as we expand passenger rail service for you.

For reservations, train status information or to plan a trip, visit AmtrakCascades.com, use the free Amtrak mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Like us at www.Facebook/AmtrakCascades. Follow us at twitter.com/Amtrak_Cascades.

PSN 0315-76

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<![CDATA[Amtrak Cascades Trains 510 and 517 Canceled: Bus Service Provided at all Stations on the Route]]> Effective Thursday and Friday, March 10, 17 and 24, 2015

Due to bridge work being performed by BNSF Railway, Trains 510 and 517 will be canceled on March 10, 17 and 24, 2015. Passengers will be provided bus service at all stations on the route.

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage and apologize for any inconvenience. For reservations, train status information or to plan a trip, visit AmtrakCascades.com, use the free Amtrak mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Like us at www.Facebook/AmtrakCascades. Follow us at twitter.com/Amtrak_Cascades.

PSN 0315-71

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<![CDATA[San Joaquin Trains 703 and 718: Track Work Affects Service between Merced, Madera and Fresno]]> Effective Sundays through Thursdays Only, March  15 - 19, 2015 and March 22 - 26, 2015

Track work being performed by BNSF Railway, will affect San Joaquin service, on the dates shown below:

Southbound Train 718

Train 718, which normally operates between Oakland and Bakersfield, will operate from Oakland to Merced, where passengers will detrain and board a bus from Merced to Fresno. At Fresno, passengers will transfer to a different train that will operate according to Train 718's normal route to Bakersfield.

Train 718 will depart Fresno 20 minutes later than the published schedule, and operate 20 minutes later at all remaining stations on the route, arriving Bakersfield at 12:16 am the next morning. The connecting bus to Los Angeles will depart at 12:19 am.

Northbound Train 703

Train 703, which normally operates between Bakersfield and Sacramento, will operate from Bakersfield to Fresno, where passengers will detrain and board a bus from Fresno to Merced. At Merced, passengers will transfer to a different train that will operate according to Train 703's normal route to Sacramento.

Train 703 will depart Merced at 9:44 pm, 29 minutes later than the published schedule, and operate 29 minutes later at all remaining stations on the route. Additionally, San Francisco Bus 3403 will wait for Train 703 at Stockton.

Madera Service Temporarily Canceled

Trains 703 and 718 will not stop at Madera on the track work dates. Passengers may make reservations aboard other San Joaquin trains serving Madera.

San Joaquin Service: Possible Delays

All San Joaquin trains may encounter delays of up to 15 minutes on track work dates.

We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0315-75

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<![CDATA[Amtrak Moves from the Ferry Building to Transbay Temporary Terminal]]> Effective March 1, 2015
Service Ends February 28, 2015, at the Ferry Building

Amtrak will move its ticket office from the Ferry Building location at the close of business on Saturday, February 28, 2015, and begin serving Transbay Temporary Terminal on Sunday, March 1, 2015. The Transbay Temporary Terminal is located at Folsom and Beale approximately a half mile south of the Ferry building. The entrance to the facility is on Folsom Street between Main and Beale Streets.

  • Transbay Temporary Terminal
    200 Folsom Street
    San Francisco, CA 94105

The Transbay Temporary Terminal serves passengers connecting to and from San Joaquin, Capitol Corridor, Coast Starlight, California Zephyr and Coast buses from Southern California. Transbay Temporary Terminal will be staffed by Amtrak personnel and offer all services that were available at the Ferry Building, including checked baggage, ticketing, and passenger services. The hours of operation will also remain the same.

All tickets issued prior to March 1, 2015, will list the Ferry Building. However, passengers traveling on or after March 1, 2015, with tickets for the Ferry Building will use the Transbay Temporary Terminal.

Security Check

Upon entering the facility, passengers must show your Amtrak ticket or photo I.D. to the Greyhound Security Staff. Greyhound security will also inspect bags and wand passengers for metal contraband who enter the building. Please allow additional time arriving for this process. Thruway buses will board at Bus Bays #7 and #8.

Ferry Building Option

The Thruway bus stop at the Hyatt Hotel (5 Embarcadero Center) is conveniently located 2 blocks west of the Ferry Building station. All trains will have a Thruway bus connection at the Hyatt effective March 1, 2015.

New Thruway Schedules Coming Soon

All other San Francisco bus stops will remain at their present location, however, there may be some altering of bus departure and arrival times due to the bus route changes. A new schedule will be released prior to the March 1, 2015, effective date.

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

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<![CDATA[Lake Shore Limited Trains 448 and 449: Lounge Car Temporarily Removed between Albany and Boston]]> Effective February 16 through Mid-April 2015

Beginning February 16 through mid-April 2015, when ridership is typically lower, the Lounge Car will be removed from Trains 448 and 449 between Albany and Boston (only), while the equipment undergoes maintenance.

Trains 448 and 449 (Albany – Boston – Albany)
  • Complimentary snack items will be provided to coach passengers on Train 448 and 449 traveling between Albany and Boston.
  • Sleeping car passengers on Train 448 and 449 traveling between Albany and Boston will continue to receive individual snack boxes brought to them in their rooms.
  • The Lounge Car and Dining Car will be available on Train 448 between Chicago and Albany and Train 449 between Albany and Chicago.
  • Before the train arrives at Albany, on-board personnel will announce the last call for purchases in the Lounge Car.
Trains 48 and 49 (Chicago – New York – Chicago)

Normal Lounge Car and Dining Car service will be available on Trains 48 and 49 operating between Chicago and New York.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0215-66

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<![CDATA[Palmetto Train 90: Northbound Train 90 Will Not Stop at Savannah, Yemassee, Charleston and Kingstree]]> Effective Select Dates February 17 - March 19, 2015

On the dates indicated below, Train 90, which normally operates between Savannah and New York, will originate at Florence and will not stop at Savannah, Yemassee, Charleston or Kingstree. Alternate bus service will not be provided. As an option, passengers can make reservations aboard Train 98, which serves those stations.

  • Tuesday - Thursday, February 17 - 19, 2015
  • Monday - Thursday, February 23 - 26, 2015
  • Monday - Thursday, March 2 - 5, 2015
  • Monday - Thursday, March 9 - 12, 2015
  • Monday - Thursday, March 16 - 19, 2015

This temporary service change is due to track work being performed by CSX Transportation. We apologize for any inconvenience. For reservations and train status information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0115-54

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<![CDATA[Carry-on Pet Pilot Extended aboard Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383; Will Also Include Saluki & Illini Trains 390, 391, 392 & 393]]> Effective May 5, 2014 - April 26, 2015

Amtrak and the state of Illinois will extend the carry-on pet pilot that started on May 5, 2014 through to April 26, 2015 on the Carl Sandburg, and the Illinois Zephyr, Trains 380, 381, 382 and 383. In addition, the pilot will expand to include the Illini and Saluki, Trains 390, 391, 392 and 393 starting August 11, 2014 through to April 26, 2015. Please refer to the guidelines below. Other restrictions may apply. Note that these guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Where Travel Must Begin
  • Passengers must begin the first leg of their trip at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations during the hours that the ticket offices are open.
    Note: Due to the ticket office hours, the only train accepting pet reservations at Naperville is Train 383, and at Homewood the only trains accepting pet reservations are Trains 393 and 392.
  • Round trips may be booked to an unstaffed station, but travel must begin at staffed stations, as described in the "Pet Reservations, Fare and Ticketing" section below.
Pet Reservations, Fare and Ticketing
  • Effective August 4, pet reservations will be accepted on the Trains 380, 381, 382, 383, 390, 391, 392 and 393, through April 26, 2015. Travel with pets on Trains 390, 390, 391, 392 and 393 begins August 11.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations. Pet tickets cannot be picked up at any other stations.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Pets are not permitted in food service cars.
  • Each Carl Sandburg, Illinois Zephyr, Saluki and Illini train will have one railcar designated for passengers with their pets.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • Note: In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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