<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Keystone and Pennsylvanian Trains 42 and 43: Reservations Required During the Thanksgiving Holiday Period]]> Effective November 25 - December 1, 2014

To better accommodate the increased number of travelers during the busy Thanksgiving holiday period, reservations will be required on all Pennsylvanian and Keystone Service trains (including Philadelphia to Harrisburg service) from Tuesday, November 25 through Monday, December 1, 2014.

Note: On Thanksgiving Day, the Keystone Service trains will operate according to a Saturday schedule.

Holiday Travel Reminders
  • To avoid ticket counter lines, passengers are encouraged to utilize eTicketing.
  • Allow ample time to arrive at the station and board the train.
  • Make sure your baggage is tagged with your name and address.
  • Valid ID is required to purchase tickets.

For reservations and schedules information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak. We appreciate your patronage.

Join us on facebook.com/Amtrak or follow us on twitter.com/Amtrak.

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<![CDATA[Lincoln Service and Texas Eagle Service Changes between St. Louis and Chicago]]> Effective on Select Dates in November 2014 and Possible Delays through December 1, 2014

Railroad track and signal upgrades being performed by Union Pacific Railroad will affect Lincoln Service and Texas Eagle, as described below:

Lincoln Service Temporary Service Changes - November 16, 17 and 18, 2014

Lincoln Service passengers will be provided bus service in both directions between Springfield and St. Louis. The bus schedules are not the same as the respective train schedules. Contact Amtrak for details.

Lincoln Service: Sunday, November 16, 2014
  • Trains 305 and 307 will terminate at Springfield, where passengers will be provided bus service to Carlinville, Alton and St. Louis.
Lincoln Service: Monday, November 17, 2014
  • Trains 300*, 302, 304 and 306 will not operate between St. Louis and Springfield. Bus service can be provided between St. Louis, Alton, Carlinville and Springfield. At Springfield, passengers may board the train.
    *Alternate service will not be provided for Train 300 between St. Louis and Springfield.
  • Trains 301, 303, 305 and 307 will terminate at Springfield, where bus service will be provided to Carlinville, Alton and St. Louis.
Lincoln Service: Tuesday, November 18, 2014
  • Train 300 will originate in Springfield and will not operate between St. Louis, Alton, Carlinville and Springfield. Bus service will not be provided. Passengers may make reservations aboard other Lincoln Service trains.
  • Train 302 will not operate between St. Louis and Springfield. Bus service will be provided at all missed stations.
Texas Eagle Temporary Service Changes - November 17, 2014 Only

On November 17 (only), Texas Eagle Trains 21/321 and 22/322/422 will be affected, as described below:

Texas Eagle: Monday, November 17, 2014
  • Train 21 will detour between Chicago and St. Louis, and will not serve any intermediate stations. Passengers with reservations will be provided bus service to intermediate stations. Buses representing Train 21 will operate earlier to St. Louis than the respective train schedule to allow passengers to make connections with Train 21 at St. Louis. Contact Amtrak for revised bus schedules.
  • Train 22/422 will detour between St. Louis and Chicago, and will not serve any intermediate stations. Passengers on Train 22 destined for Chicago will remain on the train. Passengers on Train 22 with reservations to stations between St. Louis and Chicago will detrain in St. Louis and board a bus to their destination.
  • Train 321 and 322 will be canceled on November 17, 2014. Passengers can make reservations aboard Lincoln Service train/bus service.
Possible Delays through December 1, 2014

The Lincoln Service and Texas Eagle can encounter delays of 45 minutes to one hour while track improvements continue between Joliet and St. Louis. For train status information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak. We apologize for any inconvenience.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

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<![CDATA[Amtrak Cascades Trains 510 and 517: Bus Service Provided at All Stations on the Route]]> Effective Thursday, November 20, 2014 Only

Due to bridge work being performed by BNSF Railway, Trains 510 and 517 will be canceled on Thursday, November 20, and bus service will be provided at all stations on the route.

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage and apologize for any inconvenience. For reservations, train status information or to plan a trip, visit AmtrakCascades.com, use the free Amtrak mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Like us at facebook/AmtrakCascades or follow us at twitter.com/Amtrak_Cascades.

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<![CDATA[Adirondack Trains 68 and 69: Bus Service Provided at All Stations between Albany-Rensselaer and Montreal, QC]]> Effective November 18 - 19, 2014

Due to track work being preformed between Albany-Rensselaer, NY, and Montreal, QC, Trains 68 and 69 will been canceled between Albany-Rensselaer and Montreal. Passengers will be provided motorcoach at all missed stations.

Adirondack passengers traveling to/from Schenectady will be provide taxi service to/from Albany-Rensselaer.

Like us at facebook/Amtrak or follow us at twitter.com/Amtrak.

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<![CDATA[Southwest Chief, California Zephyr, Illinois Zephyr and Carl Sandburg Trains: Track Work Affects Service between Chicago and Galesburg]]> Effective November 15 - 16, 2014

Track work being performed in Illinois by BNSF Railway will affect the trains listed below:

  • Southwest Chief trains 3 and 4
  • California Zephyr Trains 5 and 6
  • Illinois Zephyr Trains 380 and 383
  • Carl Sandburg Trains 381 and 382
Trains 380, 381, 382 and 383

Trains 380, 381, 392 and 383 will operate between Galesburg and Quincy only, and will not operate between Chicago and Galesburg. Bus service will be provided to and from the following missed stations: Kewanee, Mendota, Plano, Naperville and La Grange Road.

Trains 4 and 6

Trains 4 and 6 will travel on a detour route starting just west of Galesburg until arriving at Chicago, affecting service at Princeton, Mendota and Naperville, as described below:

Eastbound Train 4

  • Passengers aboard Train 4 who are traveling to Chicago will remain on the train.
  • Passengers with reservations for travel to Princeton, Mendota or Naperville will detrain at Galesburg where bus service will be provided to those destinations.

Eastbound Train 6

  • Passengers aboard Train 6 who are traveling to Chicago will remain on the train.
  • Passengers with reservations for travel to Princeton or Naperville will detrain at Galesburg where bus service will be provided to those destinations.
Trains 3 and 5

Trains 3 and 5 will operate on as one combined train from Chicago to Galesburg, traveling on a detour route and missing stops at Princeton, Mendota and Naperville, as described below:

  • Passengers traveling to Galesburg and beyond will remain on the train. Passengers with reservations from Chicago to Princeton (only) will be provided alternate transportation.
  • Alternate transportation will not be provided to or from Naperville or Mendota.
  • Train 5 will operate 60 minutes later at all stations through its arrival at Denver. Contact Amtrak for revised schedule information.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free iPhone and Android apps and at 1-800-USA-RAIL (1-800-872-7245).

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

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<![CDATA[More Michigan Trains Added for Thanksgiving Travel]]> Effective November 26 - December 1, 2014

In anticipation of its busiest travel week of the year, Amtrak is adding more trains to and from Michigan during the Thanksgiving holiday period. Passengers are encouraged to plan ahead for Thanksgiving travel and book their tickets now for best availability and pricing.

The schedules accompanying this notice, and also shown on Amtrak.com, provide information on these extra trains that will operate in addition to the Wolverine Service, Blue Water and Pere Marquette trains sponsored by the Michigan Department of Transportation. Passengers also will find new stations in Grand Rapids and Troy.

The busiest travel days that are likely to sell out are the Tuesday and Wednesday before Thanksgiving and the Sunday after the holiday. Other than Thanksgiving Day, morning trains typically have more available seats than those in the afternoon and evening.

Reservations and schedules are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

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<![CDATA[Grand Rapids Amtrak Station Moves to a New Location]]> Effective October 27, 2014

The Amtrak Station in Grand Rapids, Michigan, will relocate to a new facility, about one-half a mile east of the former stop. The new station is located next to the Rapid Transit Facility and offers free parking, a waiting area and a Quik-Trak self-serve ticketing kiosk. Amtrak Thruway buses will also serve this new station.

New Amtrak Facility
Vernon J. Ehlers Station
440 Century Avenue SW
Grand Rapids, Michigan 49503

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Reservations and the most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak.

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<![CDATA[Capitol Limited Trains 29 and 30: Temporary Equipment Changes]]> Effective October 20 through November 20, 2014
Train 29: Effective October 20 - November 20, 2014
Train 30: Effective October 20 - November 18, 2014

Due to delays caused by extreme freight train interference on the Norfolk Southern Railway in Ohio and Indiana, Amtrak is making equipment changes on the Capitol Limited, Trains 29 and 30 on the dates indicated above.

The Capitol Limited consists of two daily trains between Chicago and Washington, DC, one eastbound and one westbound. Delays caused by freight train congestion leaves insufficient time to service trains at the end points for their return trip. Therefore, Amtrak is setting aside an extra set of railcars and a locomotive to help ensure that the Capitol Limited departs Chicago and Washington on time.

In order make an extra set of equipment available, the number of cars typically used on the Capitol Limited will be temporarily reduced. During this period, the Dining car and Sightseer Lounge car will be replaced with a Diner/Lounge Car. Meals normally provided in the Dining Car will be provided on one side of the Diner/Lounge Car and the opposite side will serve as the Lounge Car.

Amtrak will continue to work with Norfolk Southern to improve the reliability of our service.

Reservations and the most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

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<![CDATA[Empire Builder Trains 7/27 & 8/28: Temporary Detour Affects Eastbound Service in North Dakota and Possible Delays ]]> Effective through January 12, 2015

Amtrak has changed the direction of a detour route in North Dakota, primarily affecting passengers in Rugby, Devils Lake and Grand Forks.

North Dakota Detour for Eastbound Passengers

Amtrak is temporarily using an alternate eastbound route in North Dakota, resulting in Empire Builder Train 8/28 missing Amtrak stations in Rugby, Devils Lake and Grand Forks, effective October 6, 2014. Passengers who are traveling to these cities will detrain at Minot and be provided chartered bus service to their destination stations.

Passengers boarding at Rugby, Devils Lake and Grand Forks will be carried to Fargo on chartered buses to board the eastbound train at Fargo. Amtrak will reassess the detour before the December holiday period.

BNSF Railway is improving the route to restore Empire Builder reliability. Meanwhile, the westbound Empire Builder Train 7/27 operates normally and makes all scheduled stops, effective October 6, 2014.

Update on Delayed Trains

Passengers traveling aboard Empire Builder trains can encounter delays due to high volumes of freight train traffic and railroad improvement work on the route. During recent weeks, these trains typically encountered delays of approximately one to three hours. Passengers are strongly urged to check the status of their train on Amtrak.com, our free mobile apps or at 800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak. For reservations and up-to-date schedule information, visit Amtrak.com, use our free mobile apps or call 800-USA-RAIL (1-800-872-7245).

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<![CDATA[Southbound Coast Starlight Train 11: Expect Delays South of Klamath Falls, Oregon ]]> Effective on Select Dates through November 18, 2014

Track work being performed by Union Pacific Railroad will affect Coast Starlight Train 11. Southbound Train 11 will operate as scheduled from Seattle to Klamath Falls. Upon departing Klamath Falls on Monday of each week starting September 29, 2014, Train 11 will encounter delays of approximately two hours through its arrival in Los Angeles the following day.

Dates That Delays Will Affect Southbound Train 11: Departing Klamath Falls on Mondays and Arriving in Los Angeles on Tuesdays
  • November 3 through November 4, 2014
  • November 10 through November 11, 2014
  • November 17 through November 18, 2014

Only trains departing Klamath Falls on Mondays will encounter delays. Trains departing Klamath Falls Tuesdays through Sundays will not be affected. Additionally, this track work project will not affect northbound Train 14, which will operate according to the normal published schedule at all stations on the route.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

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<![CDATA[Significant Delays between Chicago and Washington/New York/Boston via Cleveland]]> Effective through January 12, 2015

Passengers traveling aboard the Capitol Limited and Lake Shore Limited may experience significant delays due to heavy freight congestion along the routes. Over recent weeks, both east and westbound trains have typically encountered delays of more than four hours.

Amtrak will continue to work with NS Railway, CSX and other carriers to restore dependable service along these routes.

Passengers are strongly urged to check the status of their train on Amtrak.com, our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

Current on-time performance data is available on Amtrak.com, including responsibility for each element of delay. This information is also presented to passengers when booking travel on the website and is available elsewhere from Amtrak, including these passenger notices.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

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<![CDATA[Amtrak Cascades: Wi-Fi Service to be Discontinued for Trains Operating in British Columbia, Canada]]> Effective September 29, 2014

Due to reductions to the operating budgets of the Washington and Oregon departments of transportation who sponsor Amtrak Cascades, Wi-Fi service will no longer be available on Amtrak Cascades trains operating in British Columbia, Canada starting on September 29, 2014. If another funding sponsor can be found to cover the costs of Wi-Fi service in Canada, it may be restored in thefuture.

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage and apologize for any inconvenience. For reservation and train status information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Visit AmtrakCascades.com to plan a trip. Follow us at twitter.com/Amtrak_Cascades.

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<![CDATA[Carry-on Pet Pilot Extended aboard Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383; Will Also Include Saluki & Illini Trains 390, 391, 392 & 393]]> Effective May 5, 2014 - April 26, 2015

Amtrak and the state of Illinois will extend the carry-on pet pilot that started on May 5, 2014 through to April 26, 2015 on the Carl Sandburg, and the Illinois Zephyr, Trains 380, 381, 382 and 383. In addition, the pilot will expand to include the Illini and Saluki, Trains 390, 391, 392 and 393 starting August 11, 2014 through to April 26, 2015. Please refer to the guidelines below. Other restrictions may apply. Note that these guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Where Travel Must Begin
  • Passengers must begin the first leg of their trip at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations during the hours that the ticket offices are open.
    Note: Due to the ticket office hours, the only train accepting pet reservations at Naperville is Train 383, and at Homewood the only trains accepting pet reservations are Trains 393 and 392.
  • Round trips may be booked to an unstaffed station, but travel must begin at staffed stations, as described in the "Pet Reservations, Fare and Ticketing" section below.
Pet Reservations, Fare and Ticketing
  • Effective August 4, pet reservations will be accepted on the Trains 380, 381, 382, 383, 390, 391, 392 and 393, through April 26, 2015. Travel with pets on Trains 390, 390, 391, 392 and 393 begins August 11.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations. Pet tickets cannot be picked up at any other stations.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Pets are not permitted in food service cars.
  • Each Carl Sandburg, Illinois Zephyr, Saluki and Illini train will have one railcar designated for passengers with their pets.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • Note: In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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