<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Southbound Coast Starlight Train 11: Expect Delays South of Klamath Falls, Oregon ]]> Effective on Select Dates Starting September 29 through November 17, 2014

Track work being performed by Union Pacific Railroad will affect Coast Starlight Train 11. Southbound Train 11 will operate as scheduled from Seattle to Klamath Falls. Upon departing Klamath Falls on Monday of each week starting September 29, 2014, Train 11 will encounter delays of approximately two hours through its arrival in Los Angeles the following day.

Dates That Delays Will Affect Southbound Train 11: Departing Klamath Falls on Mondays and Arriving in Los Angeles on Tuesdays
  • September 29 through September 30, 2014
  • October 6 through October 7, 2014
  • October 13 through October 14, 2014
  • October 20 through October 21, 2014
  • October 27 through October 28, 2014
  • November 3 through November 4, 2014
  • November 10 through November 11, 2014
  • November 17 through November 18, 2014

Only trains departing Klamath Falls on Mondays will encounter delays. Trains departing Klamath Falls Tuesdays through Sundays will not be affected. Additionally, this track work project will not affect northbound Train 14, which will operate according to the normal published schedule at all stations on the route.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0914-142

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<![CDATA[Select Lincoln Service Trains Replaced with Chartered Buses between Springfield and St. Louis]]> Effective September 30 and October 1 - 10, 2014, and Other Possible Delays through December 15, 2014

Railroad track and signal upgrades being performed by Union Pacific Railroad will affect Lincoln Service trains, as described below:

September 30, 2014: Trains 305 and 307

Passengers aboard Trains 305 and 307 will be provided chartered bus service between Springfield and St. Louis. chartered buses will operate earlier than the respective trains.

October 1 - 9, 2014: Trains 300 through 307
  • Train 300 will not operate between St. Louis and Springfield, and bus service will not be provided. Passengers traveling between Springfield and St. Louis are encouraged to book reservations aboard other Lincoln Service train/bus services.
  • Passengers aboard Trains 301 through 307 will be provided chartered bus service between Springfield and St. Louis. Chartered buses will operate earlier than the respective trains.
October 10, 2014: Trains 300 and 302
  • Train 300 will not operate between St. Louis and Springfield, and bus service will not be provided. Passengers traveling between St. Louis and Springfield are encouraged to book reservations aboard other Lincoln Service train/bus services.
  • Passengers aboard Train 302 will be provided chartered bus service between St. Louis and Springfield. The chartered bus will operate earlier than its respective train..

Texas Eagle trains (21/321/421 and 22/322/422) will operate without interruption during this period, making all stops between Springfield and St. Louis.

Possible Delays through December 15, 2014

Passengers traveling aboard Lincoln Service and Texas Eagle trains can experience delays of 45 minutes to one hour while railroad track and signal upgrades continue this year between Joliet and St. Louis. Passengers are urged to check the status of their train on Amtrak.com, our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times. We apologize for any inconvenience. Thank you for traveling with Amtrak.

Project Information

These railroad improvements will result in our Amtrak trains reaching and sustaining speeds of 110 miles-per-hour on more than 150 miles across Illinois. This phase of the track work project will expand the first 110 miles-per-hour segment between Dwight and Pontiac. Thanks to this work, a half-hour will be eliminated from the Chicago-St. Louis timetable by the end of 2015. Trains will be another half-hour faster by the end of 2017 — so you can get to your destinations more quickly. Plus, new railcars are on order — to be built here in Illinois — and new locomotives are coming, too. These will improve comfort and reliability. For more information, visit the website IDOThsr.org. The Illinois Department of Transportation and Amtrak appreciate your business and apologize for any inconvenience.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0914-141

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<![CDATA[Joliet Amtrak Station Moves to a Temporary Facility Across the Street from the Silver Cross Field Baseball Park]]> Effective Friday, September 26, 2014

The Joliet, Illinois, Amtrak ticket office and boarding platform is relocated to accommodate a long-term construction project. The temporary station is located on the northwest corner of East Jefferson St. and Mayor Art Schulz Drive (formerly N. Michigan St.) on the east side of the rail line. The temporary facility is about two blocks northeast of Joliet Union Station, directly across from Silver Cross Field baseball park. The address is 53 Mayor Art Schultz Drive, (corner East Jefferson Street), Joliet, Illinois 60432. The temporary facility will be in use until late 2016 or until new construction is finished.

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Please refer to the information below regarding the transition of service to the temporary station:

On Friday, September 26, 2014: Joliet Union Station
  • Trains 300 and 301 will be the last trains to stop at Joliet Union Station.
  • The ticket office will remain open at Joliet Union Station until 3:00 pm.
On Friday, September 26, 2014: Temporary Station at 53 Mayor Art Schultz Drive
  • Trains 303 - 307, and Trains 21/321/421 and 22/322, will be the first trains to use the temporary station.
  • Ticketing services will not be available at the temporary station on September 26.
Effective Saturday, September 27, 2014
  • All trains will begin serving the temporary facility at 53 Mayor Art Schultz Drive.
  • The ticket office will be open at the temporary location during its normal morning and afternoon hours.
  • Amtrak services will not be available from Joliet Union Station until further notice. Once construction is complete, Amtrak will move to the new Joliet Regional Multi-Modal Transportation Center.
Allow Extra Time

Passengers parking at the Joliet Union Station parking lot should allow an additional 10 to 15 minutes to walk to the new boarding platform.

Drop-Off/Pick-Up at the Temporary Trailer Facility

Passengers who are not parking at the lot should be dropped off and picked up at the temporary Amtrak facility north of Jefferson St. on Mayor Art Schultz Drive.

Getting to the Temporary Facility from Joliet Union Station: Cross the Street Safely

For your safety, do not cross the street at Jefferson Street and Mayor Art Schultz Drive due to heavy vehicle traffic at that intersection. Passengers walking from Joliet Union Station to the temporary facility should follow directional signage leading to the stop light at Jefferson Street and Scott Street, cross to the north side of the street, turn right on Jefferson Street, then walk east under the railroad viaduct to the trailer on the left side of the street.

Thank you for traveling with Amtrak. We appreciate your patronage. The most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

PSN 0914-140

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<![CDATA[Possible Delays on Maple Leaf, Lake Shore Limited and Empire Service Trains between Buffalo and Rome, NY]]> Effective Sunday - Wednesday, September 21 - October 29, 2014

Due to track work being performed between Buffalo and Rome, New York by CSX Transportation, the trains listed above may encounter delays of up to 45 minutes on Sundays through Wednesdays only, starting September 21 through October 29.

Passengers are encouraged to signup for delay notifications when booking their travel and to check the status of their train on Amtrak.com, our free mobile apps or at 800-USA-RAIL (1-800-872-7245) for the most uptodate departure and arrival times.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience.

PSN 0918-139

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<![CDATA[Empire Builder: Slight Schedule Changes Made While Delays Continue; Temporary Detour Affects Westbound Service in North Dakota]]> Effective through January 12, 2015

Amtrak has made slight changes to Empire Builder schedules through January 12, 2015, due to expected operating conditions.

Update on Delayed Trains

Passengers traveling aboard Empire Builder trains can encounter delays due to high volumes of freight train traffic and railroad improvement work on the route. During recent weeks, these trains typically encountered delays of approximately one to three hours. Passengers are strongly urged to check the status of their train on Amtrak.com, our free mobile apps or at 800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

North Dakota Detour for Westbound Passengers

Amtrak is temporarily using an alternate westbound route in North Dakota, resulting in Empire Builder Train 7/27 missing Amtrak stations in Grand Forks, Devils Lake and Rugby. Passengers who are traveling to these cities will detrain at Fargo and be provided chartered bus service to their destination stations. Westbound passengers who are boarding at Grand Forks, Devils Lake and Rugby will be carried to Minot on chartered buses to board the westbound train.

Amtrak will reassess the detour before the December holiday period.

BNSF Railway is improving the route to restore Empire Builder reliability. Meanwhile, the eastbound Empire Builder Train 8/28 operates normally and makes all scheduled stops.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak. For reservations and up-to-date schedule information, visit Amtrak.com, use our free mobile apps or call 800-USA-RAIL (1-800-872-7245).

PSN 0918-137

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<![CDATA[Westbound California Zephyr Train 5: Schedule Change from Chicago to Emeryville]]> Effective September 23 - 30, 2014

Westbound California Zephyr Train 5 will operate according to a temporary schedule at all stations from Chicago to Emeryville, due to critical railroad repairs being performed by Union Pacific Railroad.

Train 5 will depart Chicago at 2:50 pm, 50 minutes later, and operate approximately 50 minutes later at all stops through arrival in Denver the next morning.

From departure Denver through arrival Emeryville, Train 5 will operate on a temporary schedule.

Reservation and schedule information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak. We appreciate your business.

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

PSN 0914-136

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<![CDATA[Amtrak Cascades: Temporary Schedules between Seattle and Vancouver, BC Extended]]> Effective through October 15, 2014

Due to track work being performed between Seattle and Vancouver, BC, Amtrak Cascades trains will operate on modified schedules ending Wednesday, October 15, 2014.

Before heading to the station, passengers are encouraged to check the train's status at www.AmtrakCascades.com, or call 1-800-USA-RAIL (1-800-872-7245). Passengers can also sign up for delay notifications when booking their travel.

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage and apologize for any inconvenience.

Visit AmtrakCascades.com to plan a trip. Follow us at twitter.com/Amtrak_Cascades.

PSN 0914-134

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<![CDATA[Amtrak Cascades: Wi-Fi Service to be Discontinued for Trains Operating in in British Columbia, Canada]]> Effective September 29, 2014

Due to reductions to the operating budgets of the Washington and Oregon departments of transportation who sponsor Amtrak Cascades, Wi-Fi service will no longer be available on Amtrak Cascades trains operating in British Columbia, Canada starting on September 29, 2014. If another funding sponsor can be found to cover the costs of Wi-Fi service in Canada, it may be restored in thefuture.

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage and apologize for any inconvenience. For reservation and train status information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Visit AmtrakCascades.com to plan a trip. Follow us at twitter.com/Amtrak_Cascades.

PSN 0914-133

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<![CDATA[Amtrak Cascades: Trains 510 & 517 Cancelled on Tuesdays Only]]> Effective September 30 - October 28, 2014

Due to bridge work being performed by BNSF Railway, Trains 510 and 517 will be cancelled every Tuesday from September 30 through October 28, as indicated below. Passengers will be provided bus service at all stations on the route.

Trains 510 and 517 — Alternate Bus Service Dates
  • September 30, October 7, 14, 21 and 28

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage and apologize for any inconvenience.

Visit AmtrakCascades.com to plan a trip. Follow us at twitter.com/Amtrak_Cascades.

PSN 0914-132

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<![CDATA[Wolverine Service and Blue Water Trains: Summer Schedule Extended on the Track Improvement Project in Western Michigan]]> Extended through September 30, 2014

Wolverine Service and Blue Water schedule changes that began in the spring will continue through September 30, 2014, while track improvements are completed in West Michigan. The largest change affects the westbound schedule of Blue Water Train 365 from Port Huron, but many other schedules are also modified. Wolverine Service customers between West Michigan and Chicago will continue to benefit from an additional eastbound trip on Sundays and an additional westbound trip on Mondays during the period.

The infrastructure work will result in improved reliability, a smoother ride and the extension of 110 mph Amtrak service between Battle Creek and Kalamazoo.

As with all transportation modes, passengers should check for delays before heading to their boarding locations. For the most up-to-date departure and arrival times visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

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<![CDATA[Northbound Acela Express Trains Depart up to Five Minutes Earlier at Washington, BWI Thurgood Marshall Airport and Baltimore]]> Effective September 2 - November 14, 2014

Starting September 2 through November 14, major railroad construction will take place near Aberdeen, MD. To accommodate this work, northbound Acela Express trains will depart earlier from Washington, BWI Thurgood Marshall Airport and Baltimore, as indicated below:

  • All northbound Acela Express trains will depart Washington five minutes earlier.
  • All northbound Acela Express trains will depart BWI Thurgood Marshall Airport and Baltimore between three and five minutes earlier.
  • Schedules will not change at Wilmington or at any remaining stations on the route.

Note that during this period, most southbound trains will arrive at Baltimore, BWI Thurgood Marshall Airport and Washington up to eight minutes later than the times shown in Amtrak printed timetables. The most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps or by calling 1-800-USA-RAIL (1-800-872-7245). We appreciate your business Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak.
Follow us on twitter.com/Amtrak.

PSN 0814-127

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<![CDATA[Carry-on Pet Pilot Extended aboard Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383; Will Also Include Saluki & Illini Trains 390, 391, 392 & 393]]> Effective May 5, 2014 - April 26, 2015

Amtrak and the state of Illinois will extend the carry-on pet pilot that started on May 5, 2014 through to April 26, 2015 on the Carl Sandburg, and the Illinois Zephyr, Trains 380, 381, 382 and 383. In addition, the pilot will expand to include the Illini and Saluki, Trains 390, 391, 392 and 393 starting August 11, 2014 through to April 26, 2015. Please refer to the guidelines below. Other restrictions may apply. Note that these guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Where Travel Must Begin
  • Passengers must begin the first leg of their trip at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations during the hours that the ticket offices are open.
    Note: Due to the ticket office hours, the only train accepting pet reservations at Naperville is Train 383, and at Homewood the only trains accepting pet reservations are Trains 393 and 392.
  • Round trips may be booked to an unstaffed station, but travel must begin at staffed stations, as described in the "Pet Reservations, Fare and Ticketing" section below.
Pet Reservations, Fare and Ticketing
  • Effective August 4, pet reservations will be accepted on the Trains 380, 381, 382, 383, 390, 391, 392 and 393, through April 26, 2015. Travel with pets on Trains 390, 390, 391, 392 and 393 begins August 11.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations. Pet tickets cannot be picked up at any other stations.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Pets are not permitted in food service cars.
  • Each Carl Sandburg, Illinois Zephyr, Saluki and Illini train will have one railcar designated for passengers with their pets.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • Note: In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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<![CDATA[Student Discount Changes from 15 Percent to 10 Percent]]> Effective April 2, 2014

Changes will be made to the Student Advantage (SA) and International Student Identity Card (ISIC) discount membership programs. The rail fare discount for SA and ISIC cardholders will change from 15 percent to 10 percent. This change matches the membership discount for American Automobile Association (AAA) and National Association of Railroad Passengers (NARP), which is already 10 percent.

The requirement to book at least three days before travel remains in effect. Reservations made April 1, 2014, or earlier will be priced at the 15 percent discount level. However, if the passenger makes changes to such reservations on April 2 or after, the reservation will then be priced at the 10 percent discount level. The student discount for Amtrak Express Shipments will also change from 15 percent to 10 percent.

Effective July 7, 2014, the SA and ISIC discounts may only be booked online at Amtrak.com and through mobile apps. At that time, the SA and ISIC discounts will no longer be available to book by calling 1-800-USA-RAIL or at an Amtrak ticket office.

Thank you for traveling with Amtrak. We appreciate your patronage. For more information on passenger discounts, visit Amtrak.com or call 1-800-USA-RAIL (1-800-872-7245).

Like us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

PSN 0314-57

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