<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Disposal Containers for Sharp Personal Items Available Aboard Select Long-Distance Trains]]> Effective May 1, 2015

Effective May 1, Amtrak will offer complimentary Sharp-Trap® containers aboard select long-distance trains for passengers to safely dispose of small sharp items including, insulin syringes and needles, lancets and razor blades. Sharp-Trap containers are being offered in an effort to reduce and/or eliminate passengers’ and employees’ risk of cuts or other injuries caused by sharp personal items aboard Amtrak trains and at stations.

Offered Aboard Select Long-Distance Trains

Sharp-Trap containers will be available aboard the following long-distance trains effective May 1, and will be offered aboard additional trains in the near future.

  • Capitol Limited Trains 29 and 30
  • Cardinal Trains 50 and 51
  • City of New Orleans Trains 58 and 59
  • Crescent Trains 19 and 20
  • Lake Shore Limited Trains 48/448 and 49/449
  • Silver Meteor Trains 97 and 98
  • Silver Star Trains 91 and 92
Obtaining a Sharp-Trap Container

Sharp-Trap containers are available upon request from any employee on board the train. Employees can also demonstrate how to use the container, if necessary. Sharp-Trap containers are not available at stations.

Sharp-Trap Container Disposal

Amtrak employees cannot dispose of Sharp-Trap containers for passengers. For the safety of our passengers and employees, passengers must keep their used containers in their possession until exiting the train and station. Do not leave a used container in the seat pockets, trash containers or in any other area of the train and station. Passengers who see a Sharp-Trap container in any area of the train or station should notify an Amtrak employee.

We appreciate your cooperation in making the railroad a safe mode of transportation. For schedules and information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0515-1115

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<![CDATA[Heartland Flyer Trains 821 and 822: Alternate Bus Service between Gainesville and Fort Worth]]> Effective Monday, May 25, 2015 Only

Track work being performed by BNSF Railway will affect Heartland Flyer service on Monday, May 25, 2015.

  • Train 821, which normally operates from Oklahoma City to Fort Worth, will terminate at Gainesville, where passengers will be provided bus service to Fort Worth.
  • Train 822, which normally originates in Fort Worth, will operate from Gainesville to Oklahoma City. Passengers boarding in Fort Worth will be provided bus service to Gainesville, where passengers can board the train.

We appreciate your patronage and apologize for any inconvenience. For schedules and information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0415-114

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<![CDATA[Blue Water and Wolverine Service Summer Schedules ]]> Effective April 20 - October 30, 2015

The Wolverine Service and Blue Water trains will operate on an adjusted schedule, effective April 20 through October 30, 2015.

Many trains will operate between five and 45 minutes earlier, and some trains will depart up to 10 minutes later. Complete Wolverine and Blue Water schedules are available on the Timetables tab on Amtrak.com. Passengers can obtain the most up-to-date departure and arrival times by checking Amtrak.com, using our free mobile apps or by calling 800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0415-110

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<![CDATA[California Zephyr Trains 5 and 6: Detour between Denver and Salt Lake City]]> Effective May 16 - 22 and June 1 - 8, 2015

Due to track work being performed by Union Pacific Railroad, Trains 5 and 6 will operate on an alternate route between Denver and Salt Lake City on the dates shown above. Both trains will detour through southern Wyoming affecting service at stations between Denver and Salt Lake City. Passengers traveling on these dates should be aware that Trains 5 and 6 will not travel on its normal route through the Rocky Mountains and along the Colorado River. The detour route is less mountainous than the regular route through the Colorado River Canyon. It follows a portion of the historic transcontinental Union Pacific route completed in 1869 that offers views of broad vistas, wildlife and high plains.

Fraser-Winter Park and Granby Service Cancellations

On the dates shown above, service (train or bus) will not be provided to or from Fraser-Winter Park and Granby.

Train 5 Detours between Denver and Salt Lake City

Westbound Train 5 will operate on its normal route to Denver. On May 16 through May 22 and June 1 through June 8, 2015, the train will depart Denver and detour through Wyoming. The train will not make any stops until arriving at Salt Lake City, where Train 5 will resume its normal route to Emeryville.

Alternate Bus Service at Glenwood Springs, Grand Junction, Green River, Helper and Provo
Passengers aboard Train 5 who are traveling to Glenwood Springs, Grand Junction, Green River, Helper and Provo will detrain at Denver, where bus service will be provided to their destination. Passengers boarding at these stations will be provided bus service to Salt Lake City, where they will board Train 5. The buses will depart later than the published schedule for Train 5.

Train 6 Detours between Salt Lake City and Denver

Eastbound Train 6 will operate on its normal route to Salt Lake City. On May 16 through May 22 and June 1 through June 8, 2015, the train will depart Salt Lake City and detour through Wyoming. The train will not make any stops until arriving at Denver, where the Train 6 will resume its normal route to Chicago.

Alternate Bus Service at Provo, Helper, Green River, Grand Junction and Glenwood Springs
Passengers aboard Train 6 who are traveling to Provo, Helper, Green River, Grand Junction and Glenwood Springs will detrain at Salt Lake City, where bus service will be provided to their destination. Passengers boarding at these stations will be provided bus service to Denver, where they will board Train 6. The buses will depart later than the published schedule for Train 6.

We appreciate your patronage and apologize for any inconvenience you may experience. Reservations and schedules are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak. Follow us on twitter.com/Amtrak.

PSN 0415-113

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<![CDATA[Pacific Surfliner Trains: Track Work Affects Service]]> Effective Saturday and Sunday, May 2 and 3, 2015

Track work being performed by North County Transit District will affect Pacific Surfliner service on May 2 and 3, 2015, as described below:

Canceled Trains: Trains 562, 566, 572, 582, 565, 567, 573 and 583

The trains listed above will be canceled. Contact Amtrak for alternate bus/train schedules.

Southbound Trains Terminating at Irvine

Trains 564, 580, 768, 774, 784 and 1790 will terminate at Irvine. Express and local bus service will be provided between Irvine, San Diego and intermediate stations. See alternate bus details below.

Southbound Train 796

Train 796 will terminate at Los Angeles. Bus service will be provided at all remaining stations, except at Carlsbad (Village), Carlsbad (Poinsettia), Encinitas and Sorrento Valley. See additional bus details below.

Northbound Trains Originating at Irvine

Trains 579, 591, 595, 763, 769, 777 and 785 will originate at Irvine. Express and local bus service will be provided at stations from San Diego to Irvine. Buses will depart earlier than the corresponding train schedules. See additional bus details below.

Alternate Bus Service
  • Express buses will operate to Irvine from various origins: San Diego, Solana Beach, Oceanside and San Juan Capistrano.
  • No buses will operate from Old Town. Passengers from Old Town can take the San Diego Trolley to San Diego to board the bus, or go to San Diego or Solana Beach. Allow sufficient travel time.
  • Not all intermediate travel will be possible by bus.
  • Buses will not stop at the Coaster stations: Sorrento Valley, Encinitas, Carlsbad-Poinsettia or Carlsbad Village.
  • For complete details check here.

Note: Metrolink will honor Amtrak tickets for passengers traveling to or from San Juan Capistrano.

We appreciate your patronage and apologize for any inconvenience. For schedules and information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0415-106

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<![CDATA[Carry-on Pet Program Continues Aboard Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383 and Illini and Saluki Trains 390, 391, 392 and 393]]> Effective April 22, 2015

After conducting a year-long test, Amtrak and the State of Illinois have adopted the Carry-on Pet Program aboard the Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383 and the Illini and Saluki Trains 390, 391, 392 and 393. Please refer to the program guidelines below. Other restrictions may apply. These guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Where Travel Must Begin
  • Passengers must begin the first leg of their trip at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations during the hours that the ticket offices are open.
    Note: Due to the ticket office hours, the only train accepting pet reservations at Naperville is Train 383, and at Homewood the only trains accepting pet reservations are Trains 393 and 392.
  • Round trips may be booked to an unstaffed station, but travel must begin at staffed stations, as described in the "Pet Reservations, Fare and Ticketing" section below.
Pet Reservations, Fare and Ticketing
  • Effective August 4, pet reservations will be accepted on the Trains 380, 381, 382, 383, 390, 391, 392 and 393, through April 26, 2015. Travel with pets on Trains 390, 390, 391, 392 and 393 begins August 11.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations. Pet tickets cannot be picked up at any other stations.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Pets are not permitted in food service cars.
  • Each Carl Sandburg, Illinois Zephyr, Saluki and Illini train will have one railcar designated for passengers with their pets.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

PSN 0415-105

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<![CDATA[Amtrak Downeaster Trains 681, 683, 684 and 686 Track Work]]> Effective Thursday, April 16 and May 4 through June 15, 2015

Staging and deployment of materials by Pan Am Railways in preparation for a larger track work project in May and June 2015, will affect Amtrak service along the Downeaster route as described below:

Trains 681, 683, 684 and 686 Canceled
  • Trains 681, 683, 684 and 686 will be canceled on Thursday, April 16, 2015.
Trains 681, 683, 684 and 686 Canceled
  • Trains 681, 683, 684 and 686 will be canceled Monday – Friday Starting on May 4 through June 15, 2015 (except Memorial Day - Monday, May 25, 2015, trains will operate normally).
Service between Brunswick, Portland and Boston North Station

Passengers can make reservations for Trains 680, 682 and 688, between Brunswick, Portland and Boston North Station. Trains may be delayed up to sixty minutes due to the scheduled track work.

Service between Boston North Station, Portland and Brunswick

Passengers can make reservations for Trains 685, 687, and 689, between Boston North Station, Portland and Brunswick. Trains may be delayed up to sixty minutes due to the scheduled track work.

We appreciate your patronage and apologize for any inconvenience. The most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 0415-96 (Updated: 04/14/15)

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<![CDATA[Silver Star Trains 91 & 92 Sleeping Car Fare and Food Service Test]]> Effective July 1, 2015 - January 31, 2016

Amtrak will test a new service aboard the Silver Star from July 1, 2015, through January 31, 2016, that will allow passengers to pay less to upgrade from coach class to our popular sleeping car accommodations. All meal service for sleeping car and coach passengers will be provided in the Café/Lounge car, where passengers can purchase a selection of hot and cold sandwiches, snacks and other items. The Café/Lounge menu is shown at right and is also available on Amtrak.com. During the test period, traditional dining car service will not be provided.

Amtrak will examine customer reaction and market demand for this experimental service.

Lower Cost Sleeping Car Accommodations

This test will allow passengers to pay less to upgrade from coach class to our popular sleeping car accommodations. Traditionally, Amtrak has bundled the cost of Dining car meals into the charge for the sleeping car accommodations. Under this experiment, these costs will be “un-bundled” to allow passengers to travel the New York-Orlando-Tampa/Miami route in a sleeping car at a lower cost.

Passengers will continue to have the option of choosing traditional dining car service aboard the Silver Meteor (Trains 97 & 98), which operates along much of the Silver Star route. Dining car meals aboard the Silver Meteor are included in the sleeping car upgrade charge.

Sleeping Car Amenities

Passengers with sleeping car accommodations will continue to have complimentary coffee, chilled water and juices, along with meals delivered to their rooms, upon request, turn-down service for their bedrooms and roomettes, private restrooms and access to shower facilities. At stations with ClubAcela, Amtrak Metropolitan Lounge or similar services, sleeping car passengers will also continue to have same-day lounge access and pre-boarding privileges.

Amtrak is launching this initiative to evaluate the operational cost savings and customer satisfaction of operating an overnight train at a lower fare and without a dining car. Amtrak will continue to explore ways to provide food and beverage service at lower cost.

Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for choosing Amtrak.

PSN 0415-97

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<![CDATA[Lake Shore Limited Trains 48/448 and 49/449: Track Work Affects Service]]> Effective April 12 through May 22, 2015

Two separate track work projects will affect Lake Shore Limited service between Albany, NY, and Boston, MA, starting April 12 through May 22, 2015. Please refer to the following for details:

Sundays through Wednesdays Starting April 12 - 29, 2015

Trains 448 and 449 will be replaced by bus service in both directions between Albany, Boston and intermediate stations on Sundays through Wednesdays (only) starting April 12 - 29, 2015. Passengers will be provided bus service to and from Albany, Pittsfield, Springfield, Worcester, Framingham and Boston South Station.

  • Albany – Boston Service: Passengers aboard eastbound Lake Shore Limited Train 48 destined for Boston (South Station) and intermediate stations (except Back Bay Station) will detrain at Albany and board a bus to their destinations.
  • Boston – Albany Service: Bus service will be provided at all stations from Boston to Albany (except Back Bay Station. At Albany, passengers will board westbound Train 49 to their destination.
  • Passengers at Boston South Station should go to the Amtrak Information Desk for instructions on boarding the buses.
  • Passengers at Framingham, will board all buses at the drop off/pick up area on Track 2 platform (adjacent to Waverly Street).
  • Boston Back Bay Service Suspended: Amtrak service will not be provided at Boston Back Bay Station during this time. Passengers may go to nearby Boston South Station, or contact MBTA for travel between Back Bay and South Stations.
Thursdays, Fridays and Saturdays: April 16 - 25, 2015 and Daily Starting April 30 through May 22, 2015

Trains 448 and 449 will be replaced by connecting trains in both directions between Boston, Albany and intermediate stations on Fridays, Saturdays and Sundays from April 16 - 25, 2015, and daily from April 30 through May 22, 2015, as described below:

  • Albany – Boston Service: Passengers aboard eastbound Lake Shore Limited Train 48 destined for Boston (South Station) and intermediate stations will detrain at Albany and board a connecting train to their destinations.
  • Boston – Albany Service: A connecting train will serve all stations from Boston to Albany. At Albany, passengers will detrain and board Train 49 to their destinations.
  • Checked baggage service will be available at stations which normally provide this service.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0415-90

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<![CDATA[Adirondack, Empire Service, Ethan Allen Express, Lake Shore Limited and Maple Leaf Trains: Possible Delays between Hudson and Albany-Rensselaer]]> Effective through December 2015

Significant track and infrastructure improvements will affect trains operating along the Empire Corridor between Schenectady and Poughkeepsie, NY. Trains will continue to operate during construction, but passengers may experience delays of up to 20 minutes when traveling though the work area at the Albany-Rensselaer station. Once this work is completed, train capacity will be increased at our platforms resulting in improved quality and reliability of our service.

For the most up-to-date departure and arrival times, passengers can to sign-up for delay notifications when booking their travel and check the status of their train on Amtrak.com, our free mobile apps or at 1-800-USA-RAIL (1-800-872-7245).

We appreciate your patronage and apologize for any inconvenience. Amtrak’s Empire Service is committed to providing comfortable, safe and efficient rail passenger service. Thank you for traveling with Amtrak.

Project Information

This work is part of a $163 million joint infrastructure improvement project being conducted in partnership between New York State Department of Transportation and Amtrak designed to improve the quality and reliability of Amtrak's Empire Corridor. The project includes the installation of a fourth track at the Albany-Rensselaer station — the ninth busiest terminal in the Amtrak system. The additional track will alleviate congestion which, in the current configuration, often forces trains to wait just outside the station for a track to open during busy times.

A second main line track between Albany-Rensselaer and Schenectady will also be constructed that will eliminate train delays caused by bottlenecks over the 17-mile single track main line. In addition, a new signal system will be installed that will greatly reduce the likelihood of outages due to weather and keep trains moving safely and at faster speeds, even in inclement weather.

Join us on facebook.com/Amtrak. Follow us on twitter.com/Amtrak.

PSN 0415-89

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<![CDATA[Eastbound California Zephyr Train 6: Temporary Schedule Change]]> Effective April 15 - 24 and April 30 - May 9, 2015

On the dates shown below, eastbound Train 6 will operate according to a later schedule at all stations from Emeryville to Chicago, due to track work being performed by Union Pacific Railroad. The track work will affect the schedule for Train 6 during the following periods:

  • April 15 - 24, 2015
    This schedule change will be effective with the departure of Train 6 at Emeryville on April 15, 2015, which arrives in Chicago on April 17, 2015. This schedule change will remain in effect through the departure of Train 6 on April 22, 2015, until its arrival in Chicago on April 24, 2015.

  • April 30 - May 9, 2015
    This schedule change will be effective with the departure of Train 6 at Emeryville on April 30, 2015, which arrives in Chicago on May 2, 2015. This schedule change will remain in effect through the departure of Train 6 on May 7, 2015, until its arrival in Chicago on May 9, 2015.

The most up-to-date schedule information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak. Follow us on twitter.com/Amtrak.

PSN 0415-94

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<![CDATA[Hiawatha Service: Trains Arrive 10 Minutes Later at Chicago and Milwaukee]]> Effective April 2 through May 25, 2015

Track work being performed west of Chicago by Canadian Pacific Railway and Metra will affect Hiawatha Service arrival times at Chicago and Milwaukee, as described below:

  • Trains 331, 333 and 335 Arrival in Milwaukee
    Hiawatha Service Trains 331, 333 and 335 will arrive in Milwaukee 10 minutes later than the current published schedule. Schedules will not change at Chicago, Glenview, Sturtevant and Milwaukee Airport Station.
  • Trains 332, 334 and 336 Arrival in Chicago
    Hiawatha Service Trains 332, 334 and 336 will arrive in Chicago 10 minutes later than current published schedules. Schedules will not change at will Milwaukee, Milwaukee Airport Station, Sturtevant and Glenview.

We appreciate your patronage. For the most up-to-date schedule information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0315-88

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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