<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Select Lincoln Service Trains Replaced with Chartered Buses between Springfield and St. Louis]]> Effective September 3 and 4, 2014 and Other Possible Delays through November 15, 2014

Railroad track and signal upgrades being performed by Union Pacific Railroad will affect Lincoln Service trains, as described below:

Chartered Buses between Springfield and St. Louis
Wednesday, September 3: Trains 301, 303, 304, 305, 306 and 307
Thursday, September 4: Trains 300 and 302


The Lincoln Service trains listed above will operate between Chicago and Springfield only, on the dates indicated. Chartered buses will be provided in both directions at all stations between Springfield, St. Louis. Chartered buses will operate earlier than the respective trains. Confirm your bus departure and arrival times when making your reservation.

Possible Delays through November 15, 2014

Passengers traveling aboard Lincoln Service trains can experience delays of 45 minutes to one hour while railroad track and signal upgrades continue this year between Joliet and St. Louis. Passengers are urged to check the status of their train on Amtrak.com, our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience.

Project Information

These railroad improvements will result in our Amtrak trains reaching and sustaining speeds of 110 miles-per-hour on more than 150 miles across Illinois. This phase of the track work project will expand the first 110 miles-per-hour segment between Dwight and Pontiac.

Thanks to this work, a half-hour will be eliminated from the Chicago-St. Louis timetable by the end of 2015. Trains will be another half-hour faster by the end of 2017 — so you can get to your destinations more quickly. Plus, new railcars are on order — to be built here in Illinois — and new locomotives are coming, too. These will improve comfort and reliability.

For more information, visit the website IDOThsr.org. The Illinois Department of Transportation and Amtrak appreciate your business and apologize for any inconvenience.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

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<![CDATA[Empire Builder: Slight Schedule Changes Made While Delays Continue; Temporary Detour Affects Westbound Service in North Dakota]]> Effective through January 12, 2015

Amtrak has made slight changes to Empire Builder schedules through January 12, 2015, due to expected operating conditions.

Update on Delayed Trains

Passengers traveling aboard Empire Builder trains can encounter delays due to high volumes of freight train traffic and railroad improvement work on the route. During recent weeks, these trains typically encountered delays of approximately one to three hours. Passengers are strongly urged to check the status of their train on Amtrak.com, our free mobile apps or at 800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

North Dakota Detour for Westbound Passengers

Amtrak is temporarily using an alternate westbound route in North Dakota, resulting in Empire Builder Train 7/27 missing Amtrak stations in Grand Forks, Devils Lake and Rugby. Passengers who are traveling to these cities will detrain at Fargo and be provided chartered bus service to their destination stations. Westbound passengers who are boarding at Grand Forks, Devils Lake and Rugby will be carried to Minot on chartered buses to board the westbound train.

Amtrak will reassess the detour before the December holiday period.

BNSF Railway is improving the route to restore Empire Builder reliability. Meanwhile, the eastbound Empire Builder Train 8/28 operates normally and makes all scheduled stops.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak. For reservations and up-to-date schedule information, visit Amtrak.com, use our free mobile apps or call 800-USA-RAIL (1-800-872-7245).

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<![CDATA[California Zephyr Train 5: Schedule Change from Denver to Emeryville]]> Effective through September 1, 2014

Westbound California Zephyr Train 5 will operate according to a temporary schedule at all stations from Denver to Emeryville, due to critical railroad repairs being performed by Union Pacific Railroad.

This temporary schedule change will remain in effect through the train's arrival in Emeryville on September 1, 2014.

Reservation and schedule information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for traveling with Amtrak. We appreciate your business.

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

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<![CDATA[Wolverine Service and Blue Water Trains: Summer Schedule Extended on the Track Improvement Project in Western Michigan]]> Extended through September 30, 2014

Wolverine Service and Blue Water schedule changes that began in the spring will continue through September 30, 2014, while track improvements are completed in West Michigan. The largest change affects the westbound schedule of Blue Water Train 365 from Port Huron, but many other schedules are also modified. Wolverine Service customers between West Michigan and Chicago will continue to benefit from an additional eastbound trip on Sundays and an additional westbound trip on Mondays during the period.

The infrastructure work will result in improved reliability, a smoother ride and the extension of 110 mph Amtrak service between Battle Creek and Kalamazoo.

As with all transportation modes, passengers should check for delays before heading to their boarding locations. For the most up-to-date departure and arrival times visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

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<![CDATA[Significant Traffic Congestion and Street Closures Near Seattle King Street Station]]> Effective Thursday, September 4, 2014

Passengers traveling to and from King Street Station in Seattle on September 4, 2014, will encounter significant traffic congestion and street closures in and around King Street Station due to NFL events, concerts and the Seahawks season opener. Expect high volumes of automobiles and pedestrians that will affect passengers' ability to access and depart the station from early morning through late evening.

    Allow Extra Travel Time

    Passengers are strongly urged to allow an extra hour of travel time to arrive at the station prior to their train or bus departure.

    Getting to the Station

    The only route for vehicles into King Street Station is on Second Avenue South to King Street. Second Avenue South can be accessed from the east on S. Washington Street, S. Main Street or S. Jackson Street. That route will experience maximum capacity of pedestrians and automobiles. Review the[Asset Included(Id:1251626612373;Type:AM_Document_C)]of the King Street Station area for details.

    Alternate pedestrian access to King Street Station will be available from the Jackson Street Plaza adjacent to the station on the corner of 4th and Jackson Street. There is an elevator and stairs available inside the station that will bring passengers down to the waiting room and to the doors to the track. Amtrak is working closely with the City of Seattle to maintain access for Amtrak passengers to King Street Station.

    Book Your Reservation Early

    If you plan on traveling on September 4, 2014, and do not currently have a ticket, please make your reservation now. All trains and buses will sell out during these events and reservations are necessary.

For more information about these events, a route map of the area, and the impact to Amtrak customers, please visit www.amtrak.com or www.amtrakcascades.com. This information will be updated as changes occur.

Thank you for traveling with Amtrak. We appreciate your patronage. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Visit AmtrakCascades.com to plan a trip. Follow us at twitter.com/Amtrak_Cascades.

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<![CDATA[Select Maple Leaf, Lake Shore Limited and Empire Service Trains: Possible Delays Sundays through Wednesdays]]> Effective August 24 - September 17, 2014
Maple Leaf Train 64
Lake Shore Limited Trains 48/448 and 49/449
Empire Service Trains 281, 283 and 284

Due to track work being performed between Amsterdam and Utica by CSX Transportation, the trains listed above may encounter delays of up to 45 minutes on Sundays through Wednesdays only, starting August 24 through September 17, 2014.

Passengers are encouraged to sign-up for delay notifications when booking their travel and to check the status of their train on Amtrak.com, our free mobile apps or at 800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

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<![CDATA[Northbound Acela Express Trains Depart up to Five Minutes Earlier at Washington, BWI Thurgood Marshall Airport and Baltimore]]> Effective September 2 - November 14, 2014

Starting September 2 through November 14, major railroad construction will take place near Aberdeen, MD. To accommodate this work, northbound Acela Express trains will depart earlier from Washington, BWI Thurgood Marshall Airport and Baltimore, as indicated below:

  • All northbound Acela Express trains will depart Washington five minutes earlier.
  • All northbound Acela Express trains will depart BWI Thurgood Marshall Airport and Baltimore between three and five minutes earlier.
  • Schedules will not change at Wilmington or at any remaining stations on the route.

Note that during this period, most southbound trains will arrive at Baltimore, BWI Thurgood Marshall Airport and Washington up to eight minutes later than the times shown in Amtrak printed timetables. The most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps or by calling 1-800-USA-RAIL (1-800-872-7245). We appreciate your business Thank you for traveling with Amtrak.

Join us on facebook.com/Amtrak.
Follow us on twitter.com/Amtrak.

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<![CDATA[Amtrak Cascades: Possible Delays between Seattle and Vancouver, BC]]> Effective through Mid-October 2014

Due to track work being performed between Seattle and Vancouver, BC, Amtrak Cascades trains have been encountering delays of over an hour as trains operate through the work area.

Before heading to the station passengers are encouraged to check the train's status at www.AmtrakCascades.com, or call 1-800-USA-RAIL (1-800-872-7245). Passengers can also sign up for delay notifications when booking their travel.

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage and apologize for any inconvenience.

Visit AmtrakCascades.com to plan a trip. Follow us at twitter.com/Amtrak_Cascades.

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<![CDATA[Empire Service, Maple Leaf and Lake Shore Limited: Track Work Affects Service between Niagara Falls and Buffalo-Depew]]> Effective August 17 - September 17, 2014

Track work being performed between Niagara Falls and Buffalo-Depew will affect Trains 64 and 284, on the dates indicated below.

Monday, August 18: Trains 64 and 284 will Not Stop at Buffalo-Exchange

On August 18, only, Trains 64 and 284 will travel on a detour route bypassing the Buffalo-Exchange station. Passengers may instead make reservations to or from the Buffalo-Depew station.

August 17 - September 17, Sundays through Wednesdays Only: Possible Delays on Empire Service and Lake Shore Limited

Starting August 18 - September 17 on Sunday through Wednesday only, the Empire Service and Lake Shore Limited may encounter delays of approximately 45 minutes as trains operate through the work area.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

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<![CDATA[Carry-on Pet Pilot Extended aboard Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383; Will Also Include Saluki & Illini Trains 390, 391, 392 & 393]]> Effective May 5, 2014 - April 26, 2015

Amtrak and the state of Illinois will extend the carry-on pet pilot that started on May 5, 2014 through to April 26, 2015 on the Carl Sandburg, and the Illinois Zephyr, Trains 380, 381, 382 and 383. In addition, the pilot will expand to include the Illini and Saluki, Trains 390, 391, 392 and 393 starting August 11, 2014 through to April 26, 2015. Please refer to the guidelines below. Other restrictions may apply. Note that these guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Where Travel Must Begin
  • Passengers must begin the first leg of their trip at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations during the hours that the ticket offices are open.
    Note: Due to the ticket office hours, the only train accepting pet reservations at Naperville is Train 383, and at Homewood the only trains accepting pet reservations are Trains 393 and 392.
  • Round trips may be booked to an unstaffed station, but travel must begin at staffed stations, as described in the "Pet Reservations, Fare and Ticketing" section below.
Pet Reservations, Fare and Ticketing
  • Effective August 4, pet reservations will be accepted on the Trains 380, 381, 382, 383, 390, 391, 392 and 393, through April 26, 2015. Travel with pets on Trains 390, 390, 391, 392 and 393 begins August 11.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations. Pet tickets cannot be picked up at any other stations.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Pets are not permitted in food service cars.
  • Each Carl Sandburg, Illinois Zephyr, Saluki and Illini train will have one railcar designated for passengers with their pets.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • Note: In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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<![CDATA[Heartland Flyer Trains 821 and 822: Possible Delays ]]> Effective through September 1, 2014

Due to track improvements being performed by BNSF Railroad, passengers aboard the Heartland Flyer can experience delays of approximately 30 to 45 minutes, through September 1, 2014.

Passengers are encouraged to sign-up for delay notifications when booking their travel and to check the status of their train on Amtrak.com, our free mobile apps or at 800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience.

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

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<![CDATA[Texas Eagle Trains 21/421 and 22/422: Track Work Affects Service between Dallas, Fort Worth and San Antonio]]> Effective July 4 - September 3, 2014

Track improvements being performed by Union Pacific Railroad and BNSF Railway, will affect Trains 21/421 and 22/422 on the dates indicated below.

Trains 21/421: July 4 through September 3, 2014 (except July 6 and 13, 2014)

Bus Service between Fort Worth and San Antonio
On July 4 through September 3, 2014, (except July 6 and 13 – see details below), Trains 21/421 will terminate in Fort Worth. At Fort Worth, all passengers will detrain and board an Amtrak bus that will make stops at Cleburne, McGregor, Temple, Austin, San Marcos and San Antonio. At San Antonio, Train 421 passengers will board the train destined for Los Angeles and intermediate stations.

Trains 21/421: July 6 and July 13, 2014

Bus Service between Dallas and San Antonio
On Sunday, July 6 and Sunday, July 13, 2014, Trains 21/421 will terminate in Dallas, where all passengers will detrain and board an Amtrak bus that will make stops at Fort Worth, Cleburne, McGregor, Temple, Austin, San Marcos and San Antonio. At San Antonio, Train 421 passengers will board the train destined for Los Angeles and intermediate stations.

Trains 22/422: July 5 through September 3, 2014 (except July 6 and 13, 2014)

Bus Service between San Antonio and Fort Worth
On July 5 through September 3 (except July 6 and 13 – see details below), Train 422 will terminate in San Antonio. At San Antonio, all passengers aboard Trains 22/422 will board an Amtrak bus, which will make stops at San Marcos, Austin, Taylor, Temple, McGregor, Cleburneand Fort Worth. At Fort Worth, Train 22/422 passengers will board the train destined for Chicago and intermediate stations.

Trains 22/422: July 6 and July 13, 2014

Bus Service between San Antonio and Dallas
On Sunday, July 6 and Sunday, July 13, 2014, Train 422 will terminate in San Antonio. At San Antonio, all passengers aboard Trains 22/422 will board an Amtrak bus that will make stops at San Marcos, Austin, Taylor, Temple, McGregor, Cleburne, Fort Worth and Dallas. At Dallas, Train 22/422 passengers will board the train destined for Chicago and intermediate stations.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Join us on facebook.com/Amtrak and follow us on twitter.com/Amtrak.

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<![CDATA[Student Discount Changes from 15 Percent to 10 Percent]]> Effective April 2, 2014

Changes will be made to the Student Advantage (SA) and International Student Identity Card (ISIC) discount membership programs. The rail fare discount for SA and ISIC cardholders will change from 15 percent to 10 percent. This change matches the membership discount for American Automobile Association (AAA) and National Association of Railroad Passengers (NARP), which is already 10 percent.

The requirement to book at least three days before travel remains in effect. Reservations made April 1, 2014, or earlier will be priced at the 15 percent discount level. However, if the passenger makes changes to such reservations on April 2 or after, the reservation will then be priced at the 10 percent discount level. The student discount for Amtrak Express Shipments will also change from 15 percent to 10 percent.

Effective July 7, 2014, the SA and ISIC discounts may only be booked online at Amtrak.com and through mobile apps. At that time, the SA and ISIC discounts will no longer be available to book by calling 1-800-USA-RAIL or at an Amtrak ticket office.

Thank you for traveling with Amtrak. We appreciate your patronage. For more information on passenger discounts, visit Amtrak.com or call 1-800-USA-RAIL (1-800-872-7245).

Like us on facebook.com/Amtrak and follow us on twitter.com/Amtrak. Check out our blog at blog.amtrak.com.

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