<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Saluki Train 390, Illini Train 393 and Carl Sandburg Trains 381 and 382: Business Class Equipment Substitution]]> Effective February 2 - 28, 2015

During the month of February, Business Class service will be offered for Trains 381, 382, 393 and 390 on substitute railcars. The Business Class seating will be provided in a bi-level Superliner car. Passengers who purchase the upgrade will be entitled to most amenities normally offered on the single-level Horizon and Amfleet cars, including priority boarding, use of the Metropolitan Lounge at Chicago Union Station, complimentary beverages and a newspaper.

Half of the upper level of the of the Superliner food service car will be curtained off for Business Class passengers.

The main difference in Business Class on Superliners is two-by-two seating, rather than a row of single seats on one side of the aisle. All seats in Superliners have the customary leg rests, foot rests and provide wider space between the rows of seats than coach seating on the Amfleet and Horizon cars.

We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for choosing Amtrak.

Join us on facebook.com/Amtrak. Follow us on twitter.com/Amtrak.

PSN 0115-62

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<![CDATA[Amtrak Cascades Trains 506 and 507: Track and Infrastructure Improvements Affects Service between Portland and Seattle]]> Effective Mondays through Fridays Only, February 6 - March 9, 2015

On the dates shown below, the Washington Department of Transportation and BNSF Railway will resume construction to upgrade the route between Portland and Seattle. While construction is underway, only two trains (506 and 507) will be affected between Seattle and Portland, and only on weekdays. Passengers can still choose from eight other trains, and all trains will be available on weekends. Refer to the following for details:

Dates Trains 506 and 507 Are Affected

  • Friday, February 6, 2015
  • Monday - Friday, February 9 through February 13, 2015
  • Monday - Friday, February 16 through February 20, 2015
  • Monday - Friday, February 23 through February 27, 2015
  • Monday, March 9, 2015

On the dates above, Train 506 and 507 will be canceled between Seattle and Portland, and alternate bus service will be provided at Portland, OR, Tacoma, WA and Seattle, WA, only. Train 507 will operate normally between Portland and Eugene.

Alternate bus service will not be provided at Vancouver, WA, Kelso-Longview, WA, Centralia, WA, Olympia-Lacey, WA or Tukwila, WA. Passengers traveling to or from these stations are encouraged to make reservations aboard other Amtrak Cascades trains.

We apologize for any inconvenience and appreciate your patience as we make improvements to passenger rail service. The Washington State Department of Transportation is working to make Amtrak Cascades even better for you. In 2017, when construction is complete, we will have shorter travel times between Seattle and Portland, two more round trips each day, and improved on-time performance. Thank you for riding with us as we expand passenger rail service for you.

For reservations, train status information or to plan a trip, visit AmtrakCascades.com, use the free Amtrak mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Like us at www.Facebook/AmtrakCascades. Follow us at twitter.com/Amtrak_Cascades.

PSN 0115-61

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<![CDATA[Hoosier State Trains 850 and 851: AmtrakConnect Wi-Fi and Other Services Discontinued]]> Effective February 1, 2015

The AmtrakConnect® Wi-Fi, Business class seating and light refreshments will be discontinued on the Hoosier State, as scheduled, on February 1, 2015.

In October 2014, Amtrak announced its demonstration of Wi-Fi capabilities and other services aboard the Hoosier State through January 31, 2015. The State of Indiana has chosen not to fund the continuation of these services.

Thank you for choosing Amtrak. Reservations and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Join us on facebook.com/Amtrak. Follow us on twitter.com/Amtrak.

PSN 0115-60

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<![CDATA[Coast Starlight Trains 11, 1101, 14 and 1401: Bus Service Provided between Eugene and Portland]]> Effective January 16 - February 23, 2015
Bus Service Provided between Eugene and Portland
  • January 16 through January 23, 2015
  • February 3 through February 8, 2015
  • February 16 through February 23, 2015

Track work being performed by Union Pacific Railroad will affect Coast Starlight service, as described below:

Southbound Coast Starlight Trains 11 and 1101

Southbound Coast Starlight Train 1101, originating in Seattle, will terminate at Portland on the dates shown above. At Portland, all passengers will detrain and board a bus that will make stops at Salem, Albany and Eugene. At Eugene, passengers will board southbound Train 11 destined for Los Angeles and intermediate stations.

Northbound Coast Starlight Trains 14 and 1401

Northbound Coast Starlight, originating in Los Angeles, will terminate at Eugene on the dates shown above. At Eugene, all passengers will detrain and board a bus that will make stops at Albany, Salem and Portland. At Portland, passengers will board northbound Coast Starlight Train 1401 destined for Seattle and intermediate stations.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 1214-48 (Updated: 01/29/15)

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<![CDATA[Keystone Service: Schedules Adjusted for Select Trains]]> Effective February 2, 2015
Keystone Service Trains 605, 607, 620, 642, 644 and 653

To accommodate signal, track and catenary work being performed at the Harrisburg Station, the trains listed above will operate according to adjusted schedules, starting February 2, 2015. Most trains will incur minor schedule changes.

Train 642 will depart Harrisburg 10 minutes earlier, and Train 620 will depart Harrisburg 15 minutes later.

Thank you for choosing Amtrak. Reservations and the most up-to-date schedule information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Join us on facebook.com/Amtrak. Follow us on twitter.com/Amtrak.

PSN 0115-58

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<![CDATA[San Joaquin Trains 703 and 718: Track Work Affects Service between Merced, Madera and Fresno]]> Effective Sundays through Thursdays Only, February 1 - 26, 2015

Track work being performed by BNSF Railway, will affect San Joaquin service, on the dates shown below:

Sundays through Thursdays

  • February 1 - 5, 2015
  • February 8 - 12, 2015
  • February 15 - 19, 2015
  • February 22 - 26, 2015
Southbound Train 718

Train 718, which normally operates between Oakland and Bakersfield, will operate from Oakland to Merced, where passengers will detrain and board a bus from Merced to Fresno. At Fresno, passengers will transfer to a different train that will operate according to Train 718's normal route to Bakersfield.

Train 718 will depart Fresno 20 minutes later than the published schedule, and operate 20 minutes later at all remaining stations on the route, arriving Bakersfield at 12:16 am the next morning. The connecting bus to Los Angeles will depart at 12:19 am.

Northbound Train 703

Train 703, which normally operates between Bakersfield and Sacramento, will operate from Bakersfield to Fresno, where passengers will detrain and board a bus from Fresno to Merced. At Merced, passengers will transfer to a different train that will operate according to Train 703's normal route to Sacramento.

Train 703 will depart Merced at 9:44 pm, 29 minutes later than the published schedule, and operate 29 minutes later at all remaining stations on the route. Additionally, San Francisco Bus 3403 will wait for Train 703 at Stockton.

Madera Service Temporarily Canceled

Trains 703 and 718 will not stop at Madera on the track work dates. Passengers may make reservations aboard other San Joaquin trains serving Madera.

San Joaquin Service: Possible Delays

All San Joaquin trains may encounter delays of up to 15 minutes on track work dates.

We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0115-57

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<![CDATA[Palmetto Train 90: Northbound Train 90 Will Not Stop at Savannah, Yemassee, Charleston and Kingstree]]> Effective Select Dates February 17 - March 19, 2015

On the dates indicated below, Train 90, which normally operates between Savannah and New York, will originate at Florence and will not stop at Savannah, Yemassee, Charleston or Kingstree. Alternate bus service will not be provided. As an option, passengers can make reservations aboard Train 98, which serves those stations.

  • Tuesday - Thursday, February 17 - 19, 2015
  • Monday - Thursday, February 23 - 26, 2015
  • Monday - Thursday, March 2 - 5, 2015
  • Monday - Thursday, March 9 - 12, 2015
  • Monday - Thursday, March 16 - 19, 2015

This temporary service change is due to track work being performed by CSX Transportation. We apologize for any inconvenience. For reservations and train status information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Thank you for choosing Amtrak.

PSN 0115-54

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<![CDATA[Piedmont Trains 73, 74, 75 and 76: Bus Service Provided between Charlotte and Kannapolis]]> Effective Monday, February 16, 2015

Track work being performed by Norfolk Southern Railway will affect Piedmont service on February 16, as described below:

Southbound Trains 73 and75

Trains 73 and 75, which normally operate between Raleigh and Charlotte, will terminate at Kannapolis, where passengers will be provided bus service to Charlotte.

Northbound Trains 74 and 76

Trains 74 and 76, which normally originate in Charlotte, will originate in Kannapolis. Passengers boarding at Charlotte will be provided bus service to Kannapolis where they can transfer to trains 74 or 76.

Northbound Buses Depart Earlier

The bus will depart Charlotte 15 minutes earlier than the normal schedule. The bus representing Train 74 will depart Charlotte at 11:45 am, and the bus representing Train 76 will depart at 5:00 pm.

We appreciate your patronage and apologize for any inconvenience. Reservations and the most up-to-date arrival and departure times are available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245). Thank you for choosing Amtrak.

PSN 0115-54

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<![CDATA[Eastbound Sunset Limited Train 2/422 Departs Earlier from Los Angeles to El Paso]]> Effective January 28 - March 22, 2015

On the dates shown above, eastbound Train 2/422 will depart Los Angeles at 8:00 pm, two hours earlier than the normal schedule, and operate two hours earlier at all stations through its arrival in El Paso.

Arizona does not observe Daylight Saving Time. Arizona schedule will be one hour earlier instead of two hours, beginning with the spring time change on March 8, 2015. The most-up-to-date schedules are shown on Amtrak.com.

This temporary schedule change is due to track work being performed by Union Pacific Railroad. 

Eastbound Train 2/422 Connections

Due to the earlier departure of Train 2/422, Coast Starlight Train 11 and Pacific Surfliner trains will not make connections with Train 2/422. Passengers can contact Amtrak for connection options.

Thank you for traveling with Amtrak. We appreciate your patronage. For the most up-to-date schedule information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

PSN 0115-52

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<![CDATA[Amtrak Cascades Train 505 Departs Earlier on Select Weekends ]]> Effective January 3, 4, 17, 18 and February 7, 8, 21, 22, 2015

On the dates shown above, Train 505 will operate at all stations on the route two and a half hours earlier than the times shown in Amtrak printed timetables, due to track work being performed by Union Pacific Railroad.

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage. For reservations, train status information or to plan a trip, visit AmtrakCascades.com, use the free Amtrak mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Like us at www.Facebook/AmtrakCascades. Follow us at twitter.com/Amtrak_Cascades.

PSN 1214-47

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<![CDATA[Vermonter Service: Schedules Change and New Stops Added at Northampton, MA and Greenfield, MA]]> Effective December 29, 2014

Effective December 29, 2014, the Vermonter will operate on a more direct route between Springfield, MA, and Brattleboro, VT, following recent track improvements.

New Stops in Northampton and Greenfield

Beginning December 29, 2014, the Vermonter will add service at Northampton and Greenfield. A third stop, at Holyoke, MA, will be added in the spring of 2015, after station and platform work is completed.

New Vermonter Schedules

Effective December 29, 2014, the Vermonter schedules will change. For schedule and reservation information visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Amherst, MA: Last Day of Service is December 28, 2014

As a result of the route changes and additional stops, Amtrak service will be discontinued at Amherst, and the last day of service will be December 28, 2014. Passengers may instead make reservations to travel to and from the Northampton station, located approximately six miles southwest of Amherst.

Thank you for traveling with Amtrak. We appreciate your patronage. Join us on facebook.com/Amtrak or follow us on twitter.com/Amtrak.

PSN 1214-46

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<![CDATA[Capitol Limited Trains 29 and 30: Temporary Equipment Change]]> Effective January 12 through February 28, 2015

Beginning January 12, 2015 through February 28, 2015, the Dining car and Sightseer Lounge car will be removed from the Capitol Limited for maintenance and replaced with a Diner/Lounge car. Meals normally provided in the Dining car will be provided on one side of the Diner/Lounge car and the opposite side will serve as the Lounge car.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 1214-44

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<![CDATA[Crescent Trains 19 and 20: Service Temporarily Canceled between Atlanta and New Orleans]]> Effective Monday through Thursday, January 5 - February 12, 2015

On the dates listed below, Crescent Trains 19 and 20, which normally operate between New York and New Orleans, will not operate between Atlanta and New Orleans, due to track work being performed by Norfolk Southern Railway. Alternate transportation will not be provided between Atlanta and New Orleans.

Monday through Thursday

  • January 5 through January 8
  • January 12 through January 15
  • January 19 through January 22
  • January 26 through January 29
  • February 2 through February 5
  • February 9 through February 12
Southbound Train 19: New York to Atlanta Only

On the dates shown above, Train 19 will terminate in Atlanta. Service will not be provided between Atlanta, Anniston, Birmingham, Tuscaloosa, Meridian, Laurel, Hattiesburg, Picayune, Slidell and New Orleans.

Northbound Train 20: Atlanta to New York Only

On the dates shown above, Train 2 will originate in Atlanta. Service will not be provided at New Orleans, Slidell, Picayune, Hattiesburg, Laurel, Meridian, Tuscaloosa, Birmingham, Anniston and Atlanta.

Friday, Saturday and Sunday Service Operates Normally

On Fridays, Saturdays and Sundays during this period, Trains 19 and 20 will serve all stations along the route, but may encounter delays due to speed restrictions and freight train interference.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245.

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

PSN 1114-41

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<![CDATA[Coast Starlight Trains 11 and 14: Parlour Car Temporarily Removed]]> Effective January 12 through March 12, 2015

Beginning January 12 through March 12, 2015, the Pacific Parlour Car will be removed from the Coast Starlight trains for maintenance. During this period, the Dining Car and Sightseer Lounge Car will continue to be available for passengers.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

PSN 1114-34

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<![CDATA[Carry-on Pet Pilot Extended aboard Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383; Will Also Include Saluki & Illini Trains 390, 391, 392 & 393]]> Effective May 5, 2014 - April 26, 2015

Amtrak and the state of Illinois will extend the carry-on pet pilot that started on May 5, 2014 through to April 26, 2015 on the Carl Sandburg, and the Illinois Zephyr, Trains 380, 381, 382 and 383. In addition, the pilot will expand to include the Illini and Saluki, Trains 390, 391, 392 and 393 starting August 11, 2014 through to April 26, 2015. Please refer to the guidelines below. Other restrictions may apply. Note that these guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Where Travel Must Begin
  • Passengers must begin the first leg of their trip at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations during the hours that the ticket offices are open.
    Note: Due to the ticket office hours, the only train accepting pet reservations at Naperville is Train 383, and at Homewood the only trains accepting pet reservations are Trains 393 and 392.
  • Round trips may be booked to an unstaffed station, but travel must begin at staffed stations, as described in the "Pet Reservations, Fare and Ticketing" section below.
Pet Reservations, Fare and Ticketing
  • Effective August 4, pet reservations will be accepted on the Trains 380, 381, 382, 383, 390, 391, 392 and 393, through April 26, 2015. Travel with pets on Trains 390, 390, 391, 392 and 393 begins August 11.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations. Pet tickets cannot be picked up at any other stations.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Pets are not permitted in food service cars.
  • Each Carl Sandburg, Illinois Zephyr, Saluki and Illini train will have one railcar designated for passengers with their pets.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • Note: In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

PSN 0714-114

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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