<![CDATA[Amtrak Service Alerts & Passenger Service Notices - All regions ]]> Weblog Editor 2.0 <![CDATA[Vermonter Service: Schedules Change and New Stops Added at Northampton, MA and Greenfield, MA]]> Effective December 29, 2014

Effective December 29, 2014, the Vermonter will operate on a more direct route between Springfield, MA, and Brattleboro, VT, following recent track improvements.

New Stops in Northampton and Greenfield

Beginning December 29, 2014, the Vermonter will add service at Northampton and Greenfield. A third stop, at Holyoke, MA, will be added in the spring of 2015, after station and platform work is completed.

New Vermonter Schedules

Effective December 29, 2014, the Vermonter schedules will change. For schedule and reservation information visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Amherst, MA: Last Day of Service is December 28, 2014

As a result of the route changes and additional stops, Amtrak service will be discontinued at Amherst, and the last day of service will be December 28, 2014. Passengers may instead make reservations to travel to and from the Northampton station, located approximately six miles southwest of Amherst.

Thank you for traveling with Amtrak. We appreciate your patronage. Join us on facebook.com/Amtrak or follow us on twitter.com/Amtrak.

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<![CDATA[Capitol Limited Trains 29 and 30: Temporary Equipment Change]]> Effective January 12 through February 28, 2015

Beginning January 12, 2015 through February 28, 2015, the Dining car and Sightseer Lounge car will be removed from the Capitol Limited for maintenance and replaced with a Diner/Lounge car. Meals normally provided in the Dining car will be provided on one side of the Diner/Lounge car and the opposite side will serve as the Lounge car.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

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<![CDATA[Crescent Trains 19 and 20: Service Temporarily Canceled between Atlanta and New Orleans]]> Effective Monday through Thursday, January 5 - February 12, 2015

On the dates listed below, Crescent Trains 19 and 20, which normally operate between New York and New Orleans, will not operate between Atlanta and New Orleans, due to track work being performed by Norfolk Southern Railway. Alternate transportation will not be provided between Atlanta and New Orleans.

Monday through Thursday

  • January 5 through January 8
  • January 12 through January 15
  • January 19 through January 22
  • January 26 through January 29
  • February 2 through February 5
  • February 9 through February 12
Southbound Train 19: New York to Atlanta Only

On the dates shown above, Train 19 will terminate in Atlanta. Service will not be provided between Atlanta, Anniston, Birmingham, Tuscaloosa, Meridian, Laurel, Hattiesburg, Picayune, Slidell and New Orleans.

Northbound Train 20: Atlanta to New York Only

On the dates shown above, Train 2 will originate in Atlanta. Service will not be provided at New Orleans, Slidell, Picayune, Hattiesburg, Laurel, Meridian, Tuscaloosa, Birmingham, Anniston and Atlanta.

Friday, Saturday and Sunday Service Operates Normally

On Fridays, Saturdays and Sundays during this period, Trains 19 and 20 will serve all stations along the route, but may encounter delays due to speed restrictions and freight train interference.

Thank you for traveling with Amtrak. We appreciate your patronage and apologize for any inconvenience you may experience. Reservation and train status information is available on Amtrak.com, our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245.

Join us on facebook.com/Amtrak, and follow us on twitter.com/Amtrak.

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<![CDATA[Coast Starlight Trains 11 and 14: Parlour Car Temporarily Removed]]> Effective January 12 through March 12, 2015

Beginning January 12 through March 12, 2015, the Pacific Parlour Car will be removed from the Coast Starlight trains for maintenance. During this period, the Dining Car and Sightseer Lounge Car will continue to be available for passengers.

We appreciate your patronage and apologize for any inconvenience. Reservation and train status information is available on Amtrak.com, our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

Thank you for traveling with Amtrak.

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<![CDATA[Lake Shore Limited Trains 49/448 and 49/449: Significant Delays Possible]]> Effective through January 12, 2015

Passengers traveling aboard the Lake Shore Limited may experience significant delays due to heavy freight congestion along the routes. Over recent weeks, both east and westbound trains have typically encountered delays of more than three hours.

Amtrak will continue to work with NS Railway, CSX and other carriers to restore dependable service along this routes.

Passengers are strongly urged to check the status of their train on Amtrak.com, our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

Current on-time performance data is available on Amtrak.com, including responsibility for each element of delay. This information is also presented to passengers when booking travel on the website and is available elsewhere from Amtrak, including these passenger notices.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak.

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<![CDATA[Amtrak Cascades: Wi-Fi Service to be Discontinued for Trains Operating in British Columbia, Canada]]> Effective September 29, 2014

Due to reductions to the operating budgets of the Washington and Oregon departments of transportation who sponsor Amtrak Cascades, Wi-Fi service will no longer be available on Amtrak Cascades trains operating in British Columbia, Canada starting on September 29, 2014. If another funding sponsor can be found to cover the costs of Wi-Fi service in Canada, it may be restored in thefuture.

Thank you for traveling aboard Amtrak Cascades. We appreciate your patronage and apologize for any inconvenience. For reservation and train status information, visit Amtrak.com, use our free mobile apps or call 1-800-USA-RAIL (1-800-872-7245).

Visit AmtrakCascades.com to plan a trip. Follow us at twitter.com/Amtrak_Cascades.

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<![CDATA[Empire Builder Trains 7/27 & 8/28: Temporary Detour Affects Eastbound Service in North Dakota and Possible Delays ]]> Effective through January 12, 2015

Amtrak has changed the direction of a detour route in North Dakota, primarily affecting passengers in Rugby, Devils Lake and Grand Forks.

North Dakota Detour for Eastbound Passengers

Amtrak is temporarily using an alternate eastbound route in North Dakota, resulting in Empire Builder Train 8/28 missing Amtrak stations in Rugby, Devils Lake and Grand Forks, effective October 6, 2014. Passengers who are traveling to these cities will detrain at Minot and be provided chartered bus service to their destination stations.

Passengers boarding at Rugby, Devils Lake and Grand Forks will be carried to Fargo on chartered buses to board the eastbound train at Fargo. Amtrak will reassess the detour before the December holiday period.

BNSF Railway is improving the route to restore Empire Builder reliability. Meanwhile, the westbound Empire Builder Train 7/27 operates normally and makes all scheduled stops, effective October 6, 2014.

Update on Delayed Trains

Passengers traveling aboard Empire Builder trains can encounter delays due to high volumes of freight train traffic and railroad improvement work on the route. During recent weeks, these trains typically encountered delays of approximately one to three hours. Passengers are strongly urged to check the status of their train on Amtrak.com, our free mobile apps or at 800-USA-RAIL (1-800-872-7245) for the most up-to-date departure and arrival times.

We appreciate your patronage and apologize for any inconvenience. Thank you for traveling with Amtrak. For reservations and up-to-date schedule information, visit Amtrak.com, use our free mobile apps or call 800-USA-RAIL (1-800-872-7245).

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<![CDATA[Carry-on Pet Pilot Extended aboard Carl Sandburg and Illinois Zephyr Trains 380, 381, 382 and 383; Will Also Include Saluki & Illini Trains 390, 391, 392 & 393]]> Effective May 5, 2014 - April 26, 2015

Amtrak and the state of Illinois will extend the carry-on pet pilot that started on May 5, 2014 through to April 26, 2015 on the Carl Sandburg, and the Illinois Zephyr, Trains 380, 381, 382 and 383. In addition, the pilot will expand to include the Illini and Saluki, Trains 390, 391, 392 and 393 starting August 11, 2014 through to April 26, 2015. Please refer to the guidelines below. Other restrictions may apply. Note that these guidelines do not pertain to passengers traveling with service animals.

Types of Pets Allowed

Cats and dogs are the only types of pets accepted on Amtrak, and only one pet per passenger will be allowed.

Where Travel Must Begin
  • Passengers must begin the first leg of their trip at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations during the hours that the ticket offices are open.
    Note: Due to the ticket office hours, the only train accepting pet reservations at Naperville is Train 383, and at Homewood the only trains accepting pet reservations are Trains 393 and 392.
  • Round trips may be booked to an unstaffed station, but travel must begin at staffed stations, as described in the "Pet Reservations, Fare and Ticketing" section below.
Pet Reservations, Fare and Ticketing
  • Effective August 4, pet reservations will be accepted on the Trains 380, 381, 382, 383, 390, 391, 392 and 393, through April 26, 2015. Travel with pets on Trains 390, 390, 391, 392 and 393 begins August 11.
  • Pet reservations are made on a first-come, first-served basis. No more than four pets are reserved per train. Service animals do not count towards this limitation.
  • The fare for pets is $25.00 per carrier, for each travel segment.
  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Passengers may only pick up pet tickets at the Chicago, Naperville, Galesburg, Homewood, Champaign-Urbana or Carbondale stations. Pet tickets cannot be picked up at any other stations.
  • Pets are not permitted to travel with unaccompanied minors.
  • During this pilot program, multi-ride tickets cannot be used in conjunction with pet reservations. Multi-ride ticket holders traveling with a pet must reserve a coach seat and pay the applicable fare.
Arrive at Least 30 Minutes Early

Passengers traveling with pets must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.

Designated Pet Car & Onboard Guidelines
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier under their own seat. Pet carriers are not permitted under the seat in front of you.
  • Pet carriers are not permitted on train seats.
  • Pets are not permitted in food service cars.
  • Each Carl Sandburg, Illinois Zephyr, Saluki and Illini train will have one railcar designated for passengers with their pets.
Approved Pet Carriers
  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • Carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pet must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.
Pet Age and Health
  • Pet must be at least eight weeks old.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of or remove from the train any pet exhibiting these issues.
  • Passengers will be required to certify that pet is up to date on all vaccinations and accepts liability for animal.
  • Maximum weight of pet with carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • Note: In the event of an incident, Amtrak will make reasonable efforts to assist passengers with the evacuation of their pets and will seek (but cannot guarantee) pet friendly accommodations, if alternate transportation or sheltering is necessary.

Thank you for traveling with Amtrak. For more information and reservations, call 1-800-USA-RAIL (1-800-872-7245).

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<![CDATA[Transfers in Boston to Downeaster and Other Amtrak Trains]]> Amtrak Downeaster trains arrive and depart at Boston North Station, located at 126 Legends Way (at Causeway Street). All other Boston-area Amtrak trains arrive at and depart from Boston South Station (at the corner of Summer Street and Atlantic Avenue) and Boston Back Bay Station (at 145 Dartmouth Street).

Passengers connecting between Downeaster trains and train service from Boston South Station or Boston Back Bay Station must make their own travel arrangements between the stations. Connections are not guaranteed1

Transferring by Taxi

Passengers using Boston South Station will be best served by taxi service when transferring between stations. Boston South Station offers a greater variety of services and amenities than Boston Back Bay Station, including ticketing, baggage and accessibility assistance, as well as checked baggage service for select Amtrak trains.

Transferring by Subway

Passengers using Back Bay Station will find Boston's subway service very convenient when transferring between stations. The MBTA Orange Line serves Back Bay Station and North Station directly. The ride normally takes less than 15 minutes, however, passengers should allow 45 minutes travel time when connecting between Orange Line Stations on the MBTA. Boston’s Orange Line is completely accessible at all stations. Passengers with mobility-impairments may find this alternative suitable to their needs.

This information may change without notice. Please contact 1-800-USA-RAIL for more information.

1In the event of a missed connection, passengers will be reaccommodated on the next available train. If there are no more departures available on the same day on which to be reaccomodated, passengers will be responsible for arranging and paying for their own overnight lodging.

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