Amtrak is pleased to support travel agents in the sale of the Amtrak products.
The following Amtrak booking channels are available to travel professionals:
Amtrak is very pleased to offer the opportunity to learn about the Amtrak system through a special travel agent discount (AD75).
Effective November 1, 2013, Amtrak will pay base commission only to Amtrak National Account Partners.
Amtrak offers ticketing through the GDS as well as through several online booking channels.
Travel Agents cannot exchange or refund tickets issued by Amtrak. However, tickets that have been produced through the GDS can be.
Brochures, timetables and other collateral items may be ordered quickly and easily on line at www.travelinfonetwork.com. Orders are shipped via the United Parcel System (UPS) at no cost to the agency.
Amtrak is pleased to offer travel agents the opportunity to learn about the Amtrak system through a special travel agent discount, the Travel Agency Familiarization program (AD75). Employees of ARC-approved travel agencies with a valid IATAN card can experience train travel at 75% off the full one-way fare.
Amtrak “Exchange Vouchers” are not ARC accountable documents. A passenger in possession of an Amtrak Exchange Voucher must redeem the voucher at an Amtrak ticket office.
Reservations made on Amtrak.com are not eligible for commission. Amtrak pays 8% commission on long distance trains that are ticketed through a travel agency distribution channel. Travel Agency distribution channels include the Global Distribution Systems (GDS) — Amadeus, Apollo, Sabre and Worldspan — as well as tickets issued via travel agent websites provided by RailAgent and RailEurope.
There are several options available for travel agencies that wish to sell Amtrak tickets:
Amtrak RailAgent enables international travel agents and tour operators to offer Amtrak as a part of your clients' "Visit USA" itineraries. Some of the benefits of Amtrak RailAgent include:
For more information, visit Amtrak RailAgent today or send an e-mail with your questions to firstname.lastname@example.org. If you are calling from the US or Canada, dial 1-800-805-9114; from the United Kingdom, 0808-234-4630; from Australia, 1-800-62-8923.
At this time, travel agents cannot accept an Amtrak gift certificate as a form of payment. Amtrak Gift Certificates must be exchanged at an Amtrak ticket office.
ARC Accredited agencies can accept Transportation Certificates if your agency is able to issue a manual (handwritten) ticket. Transportation Certificates are considered type "B" Vouchers.
The ticket would be written for the full value of the reservation price, with the value of the voucher used as partial payment.
Exchange of rail tickets must be processed manually. Handwrite tickets on an ARC Four-Flight Coupon. (GDS systems do not provide formats to automate the issuance of exchange tickets for rail travel.)
Once the manual ticket has been completed, the transaction is reported electronically through ARC as an exchange using ARC's Interactive Agency Reporting (IAR) tool.
Should you have further questions, please refer to your ARC Industry Agents' Handbook for instruction on how to write manual tickets and report the transaction in IAR.
Travel Agents Only: 1-800-TEL-TRAK (800-835-8725)
Please use this number for making changes to reservations.
Travel Agents Only: 1-800-525-2550
Please use this number for assistance with technical support questions and information on current Amtrak promotions.
To speak with Amtrak Customer Relations, please phone our Contact Center and ask for the Customer Relations Desk.
Contact for Debit Memos and incorrect billing of tickets.
Phone: (215) 349-4972
Fax: (215) 349-4968