In brief, the ACAC consists of 25 volunteers from across the United States who are representative of the Amtrak service area. The ACAC represents a diverse team with respect to cultural background, race, gender, age, location, experience and Amtrak services traveled. Disabled, senior and active student members are included.
Terms run for three years. Long distance train riders must travel three 500 mile trips and short distance riders, six 60 mile trips, per year at their own expense. This is the minimum required and most members far exceed that amount.
The ACAC comes together nationally twice per year in spring and fall to collaborate with Amtrak management on customer related issues. Project meetings are at the discretion of the members. Frequent e-mail correspondence and bi-monthly teleconferences are the norm.
The larger ACAC team is sub-divided into three Committees, Short Distance, Long Distance and Disabled & Senior. Each Committee will focus on issues that are specific to that service area, in addition to working with the larger committee on common customer service issues and initiatives. In addition, the ACAC supports teams that respond to current Amtrak customer service initiatives including training, baggage, communication, social media, healthy food options, Guest Rewards and more.