Beginning May 5, 2014 through November 2, 2014, Amtrak and the state of Illinois will conduct a six-month Carry-on Pet pilot program aboard the Carl Sandburg and Illinois Zephyr that will allow customers to take their small dogs or cats along with them on the train. For more information on the types of pets allowed, pet reservations and fares, approved pet carriers and additional details, review the complete Carry-on Pet pilot program guidelines.
With the exception of the Carl Sandburg and Illinois Zephyr Carry-on Pet pilot program, Amtrak does not permit pets on trains or Thruway services, in passenger areas of train stations or in checked baggage.
Generally, animals are not allowed on Amtrak. However, service animals are permitted in all areas where passengers are allowed. Service animals are animals that are trained to perform a specific task for the benefit of a person with a disability. Amtrak personnel may ask what task(s) the service animal performs.
The following types of animals are not permitted:
* If the passenger or agency feels an exception needs to be made for search and rescue dogs or police dogs, contact the Amtrak Police Department for assistance.
You must keep your service animal under control at all times. The animal should always be on a leash, harness or other tether, unless either the handler is unable because of his/her disability to use a harness, leash or other tether, or the use of a harness, leash or other tether would interfere with the service animal's safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler's control.
Amtrak personnel may require you to remove your service animal en route or from the station premises if:
If you are asked to remove your service animal, but you would like to remain on the premises and/or continue travel without the animal, you must make arrangements for another person or local animal control to accept custody of your animal, and you may be required to continue or begin your Amtrak travel at a later time or on a later date.
A service animal must sit under the passenger's seat or at his or her feet. Service animals are not allowed to sit in the aisle or on seats.
If the train schedule permits, you may walk your service animal at station stops provided that you stay within reasonable proximity to the train and re-board promptly when the conductor notifies you that the train is about to depart. If you plan to walk your animal during the trip, please notify the conductor when you first board the train. Some routes may have limited or no stops for the duration of your trip, so we encourage you to check schedules before you make your travel plans.
Amtrak employees are not responsible for the care or supervision of any passenger's service animal.
It is not possible to make reservations that include service animals on Amtrak.com. Amtrak encourages passengers using service animals to make reservations by phone so that we can reserve an accessible seat or space (if desired) and provide you with information regarding intermediate station stops. Call 1-800-USA-RAIL (1-800-872-7245) or TTY (1-800-523-6590). Agents are available 24 hours a day, 7 days a week.