eTicketing is enabled on every train route throughout the nation as well as the following California Thruway bus routes.
If you are taking the Capitol Corridor train, be sure to read the information in the What if... section below about changing your travel plans.
Booking a trip, making reservation changes and boarding the train are more convenient than ever since Amtrak launched an eTicketing program. eTicketing simplifies the ticketing process and enhances your travel experience with Amtrak - no mailing cost and no waiting in ticket lines at the station. Print your eTicket whenever, wherever or simply present the eTicket on your smartphone/tablet screen to the conductor.
The easiest way to book your trip on any eTicketing enabled route is on Amtrak.com, m.Amtrak.com or through our mobile applications. You will receive your eTicket as a PDF attachment to an e-mail receipt and be able to present the eTicket on your smartphone/tablet screen through our mobile applications as well.
View details below about how eTicketing applies to tickets purchased at the in-station ticket counter, Quik-Trak kiosk or over the phone. eTicketing is not available when you book a trip that includes the Thruway Connecting Service outside of the California Thruway bus routes specified above.
Your eTicket is attached to your e-mail receipt as a PDF document. To board the train, print out your eTicket anywhere — at home, work or a hotel business center and bring it along with proper identification.
If your smartphone or tablet device can receive e-mail and open a PDF document or has our mobile application, you can retrieve the eTicket to present it on the screen to the conductor without printing it out.
When traveling within the same eTicketing enabled route, you can -
How you make your booking may affect how you obtain your eTicket but once you have it in hand, you are ready to board the train.
*The eTickets printed at the in-station ticket counter or Quik-Trak kiosk look different from the print-anywhere eTicket PDF but serve the same purpose. The difference is: from the in-station ticket counter or Quik-Trak kiosk, each eTicket is issued based on the individual passenger's name, not reservation number; each eTicket contains up to two travel segments only.
An eTicket will be issued if you are traveling one-way, round-trip or multi-city on the same eTicketing enabled route. However, you will not receive an eTicket if...
Unlike the paper value tickets to be picked up at an in-station Quik-Trak kiosk or ticket counter, your eTicket (PDF document) may be printed anywhere after your online booking. You can simply print out another copy if you ever lose or misplace it. You will receive only one eTicket for your entire itinerary.
Your eTicket may be printed anywhere - at home, work or a hotel business center; it has the phrases “eTicket” and “Present this document for travel” in the upper right hand corner. An eTicket from Quik-Trak or a ticket agent has the phrase “eTicket travel document” at the bottom of it, and in the fare box in the bottom left corner you will see, “eTicket has no value.” If you ever lose or misplace your eTicket, you can simply print out another copy since it doesn't have any dollar value.
Your reservations made prior to July 30, 2012 may still consist of paper value tickets and they are still valid for travel. Present your paper value ticket to the conductor on the train and be sure to keep it safe because it has dollar value, and may have refund or exchange value. If you need to change your itinerary, you must contact Amtrak to modify your reservation and exchange your paper value ticket for a new one at an open Amtrak ticket office.
Yes. eTickets booked through Amtrak.com, m.amtrak.com or the Amtrak mobile application can be displayed from within the app. Retrieve your trip information and the eTicket barcode will display at the top of the screen. If you do not have an Amtrak mobile application but you provided your e-mail address when you made your reservation, then your receipt, with an eTicket attached as a PDF, will be e-mailed to you.
If your travel plans change, you must contact Amtrak before the train you originally booked has departed. If you booked it on Amtrak.com and have not started any part of your journey, you can modify your reservation on Amtrak.com; otherwise, you can modify it over the phone at 800-USA-RAIL or speak to a ticket agent at the station. Your eTicket will then be updated to reflect your itinerary change, and any difference in fare collected or refunded. It is recommended, but not required, to print out an updated copy of your eTicket (or obtain a new copy from a ticket agent or a Quik-Trak kiosk) after you have modified your itinerary.
If you do not notify us before the departure of your original train, and do not board that train, your entire reservation will be canceled, your eTicket will no longer be valid and cannot be used for travel, and the money you paid will be stored in an eVoucher that you can either use for future travel or arrange for a refund, subject to any refund conditions that may apply to the fare paid.
If you are already on a train, and find that your reservation has been canceled because you changed your plans and did not tell Amtrak, you will need to pay the conductor for your trip, even if you had previously paid for the reservation that was canceled. The amount to pay the conductor will normally be at the highest fare level; an additional charge may apply if your boarding station had an open ticket office at the time of departure that you did not use. You will need to contact Amtrak at 800-USA-RAIL or visit a ticket office to inquire about obtaining a credit or refund for the original reservation that was canceled.
eTickets may be used on within one year of purchase on the train routes not requiring reservations, unless the fare paid specifies a shorter period of validity. You do not need to call 1-800-USA-Rail for your trip modification, unless the changes include:
For more information about Capitol Corridor, call 1-877-9-RIDECC.
Not currently. If your travel takes you beyond the eTicketing enabled segment, you will need to obtain paper value tickets from a station ticket agent or Quik-Trak kiosk.
No. Due to their specific nature, Multi-Rides (such as Monthly Pass, ten-ride, six-ride and so on) Group, certain Promotional Fare customers (such as Downeaster Deals) and those who purchase their tickets onboard will continue to receive their tickets in the conventional manner during the pilot program. Treat your Multi-Ride ticket as you do today, and keep it safe.
You receive a reservation confirmation when you complete your booking on Amtrak.com. You can print this confirmation, but it is not an eTicket and cannot be used on the train. You will receive a separate e-mail, including your purchase receipt and eTicket as a PDF attachment. The eTicket has a barcode on it and the phrase "Present This Document for Travel" in the upper right corner. Use this eTicket to board the train and present it to the conductor.
If you already redeemed your points prior to the launch of eTicketing, you will get your paper value ticket(s) as you identified in the ticket pick-up/delivery selection in your booking.
With eTicketing, you will redeem your points for travel in the same way as you do today and be able to select 'eTicketing' as your ticket pick-up/delivery method. Once your reservation is complete, you will receive your eTicket as a PDF document attached to your e-mail receipt.
When you book your travel at a travel agency or corporate travel office, you will get a paper value ticket, not an eTicket. Make sure to keep your paper value tickets safe as they have dollar value. The travel agency will issue you with paper value tickets; when booking through a corporate travel office, use your booking confirmation to collect your paper value ticket from a Quik-Trak kiosk or in-station ticket office. You must use the paper value tickets to board the train.