If your device does not automatically connect to the network, follow these steps:
Step 1: Look in your list of available wireless networks for the following:
Step 2: Select the network name.
Step 3: Open or refresh your browser; you should see the AmtrakConnect welcome screen at this point.
Step 4: Click "I Agree. Get Connected" to proceed to the Internet.
You must complete all of the above four steps before you can access the Internet.
Our mobile Wi-Fi network relies on bandwidth provided by cellular carriers who have towers along our routes. The bandwidth available from these towers is limited and our speed may not match what you are used to receiving from stationary Wi-Fi networks such as your home or office. Engaging in web activities that use large amounts of bandwidth will negatively affect the online experience of other passengers. When using our network, please keep this in mind and be respectful of your fellow passengers.
Are there any restrictions?
The explosion of the Internet and the use of Wi-Fi have created incredible demands for connectivity. To maximize the amount of onboard bandwidth available to all passengers, AmtrakConnect blocks access to streaming media and limits file downloads to 10MB. To prepare for this restriction, we recommend passengers download any necessary large files prior to boarding the train. In addition, this network restricts access to web sites with objectionable content. If you think a web site has been incorrectly blocked, or have general comments about the service, please contact us.
AmtrakConnect supports VPNs only onboard Acela Express, Capitol Corridor, Pacific Surfliner and San Joaquin trains. VPN is not supported on any other trains.
AmtrakConnect does not offer technical support for passengers experiencing difficulty with the network. If you feel there has been a network outage, please report this to the train conductor. While our conductors are unable to troubleshoot your connectivity issues, they can report the possibility of an onboard outage to an offsite monitoring service.
AmtrakConnect is a public Wi-Fi network which utilizes wireless technologies and does not require any secure pass code or login. Similar to networks found at coffee shops and public libraries, it is not inherently secure and communications can be intercepted. Passengers are solely responsible for providing security measures that are suited for their intended use of AmtrakConnect, including protecting their data and equipment from viruses, spyware and other harmful components. Passengers are also solely responsible for any security breach or accidental disclosure of their personal information in their use of AmtrakConnect.
Amtrak is continuously evaluating opportunities to implement Wi-Fi on other trains. Keep an eye out for future communications about this here at www.amtrak.com/wi-fi.