Tickets are evidence of fare paid and must be surrendered for cancellation or inspection by any conductor or authorized carrier representative.
Please safeguard your tickets as you would cash. Amtrak is not liable for lost, stolen, misplaced or destroyed tickets.
You cannot travel on lost tickets. To be able to travel, you must repurchase your tickets.
You may apply for a refund for lost or destroyed tickets. To do so, please download, print out, complete and sign the Lost Ticket Refund Application Form . Please mail the completed form to the address indicated on the form. You may not apply for a refund online.
If you have lost your ticket stub you may request a ticket receipt copy by calling Amtrak at 1-800-USA-RAIL and ask for the refund department. A $20.00 fee will be assessed per reservation and a credit card is required to complete the transaction. The ticket receipt copy will be faxed or mailed to you.
Additional terms and conditions apply. Please download and refer to the Lost Ticket Refund Application Form for details.