If you have a question that is not answered here, contact the Travel Agency Service Center for more information.
Amtrak is pleased to offer travel agents the opportunity to learn about the Amtrak system through a special travel agent discount, the Travel Agency Familiarization program (AD75). Employees of ARC-approved travel agencies with a valid IATAN card can experience train travel at 75% off the full one-way fare. View Details »
Amtrak “Exchange Vouchers” are not ARC accountable documents. A passenger in possession of an Amtrak Exchange Voucher must redeem the voucher at an Amtrak ticket office.
Amtrak pays commissions on tickets that are reported through ARC. Amtrak tickets purchased online are not reported through ARC, and are therefore not commissionable.
Amtrak partners with travel agencies that are members of the Airline Reporting Corporation (ARC). ARC provides services related primarily to distribution and settlement of travel purchased in the US on behalf of air, rail and authorized travel agencies.
Upon accreditation, Amtrak services will be available for sale through the approved agency. For information related to ARC Accreditation please visit ARC Corp.
Amtrak RailAgent provides international travel agents and tour operators with an online tool to sell passenger rail in the USA. View Details »
Amtrak Gift Certificates and Transportation Certificates are considered type "B" Vouchers.
Accept the document in exchange for tickets. You are authorized to issue a ticket at the full value with the value of the voucher used as partial payment.
Exchange of rail tickets must be processed manually. Handwrite tickets on an ARC Four-Flight Coupon. (GDS systems do not provide formats to automate the issuance of exchange tickets for rail travel.)
Once the manual ticket has been completed, fill out a REN and process the transaction through your weekly sales report as an exchange.
Those agents processing their weekly sales report through IAR will complete the "Manual Ticketing" screen before process the transaction through the "Exchange Screen."
Should you have further questions please refer to your ARC Industry Agents' Handbook for instruction on the processing of refunds through IAR.
Should you require assistance with the issuance of a ARC Manual Four Flight Ticket please contact the Amtrak Travel Agency Service Center.