Most Amtrak stations in major cities, and many other staffed stations across the country, are accessible to passengers with disabilities.
To ensure that you have the most up-to-date information regarding accessibility of the stations on your itinerary, find your station and review the accessibility information provided, or call 1-800-USA-RAIL (1-800-872-7245).
Make a specific request: The best way to make sure that you receive the assistance you require at a station is to specifically request assistance when you make your reservation. If you book your trip on Amtrak.com, you can request the use of a station-provided wheelchair to help you get around in the station and to your train, or if you simply require assistance from a uniformed Amtrak staff member.
Plan for extra time: To ensure adequate time for assistance, please arrive at the station at least one hour prior to the train departure time. There may be a short wait if there are a large number of passengers who need assistance, or if staff is limited.
At stations staffed by Amtrak employees, our personnel will be happy to provide assistance to and from the restrooms or help with stairs. Courtesy wheelchairs and wheelchair lifts are available at most of our staffed stations, and our larger stations have a customer service office to ensure that you receive the assistance you require.
