• Planning & Booking
• At the Station
• Onboard
• Special Needs & Accessibility
  • Reserving Accessible Space
  • Station Accessibility
  • Wheelchairs
  • Oxygen Equipment
  • Service Animals
  • Meal Service for Customers with Disabilities
  • Thruway Motorcoach Service and Accessibility
• Tickets, ID, Safety & Security
• Policies
• Travel Green with Amtrak

Making Reservations for Accessible Space

How to Make Reservations

Presently, we do not offer the ability to reserve accessible space on Amtrak.com. Instead, please make reservations for accessible accommodations through any of the following means:

• By telephone: Please call 1-800-USA-RAIL (1-800-872-7245). Agents are available 24 hours a day, seven days a week.
• By TDD/TTY: Please call 1-800-523-6590. Agents are available from 5 am to 1 am EST, seven days a week.
• At an Amtrak ticket counter: Ticket agents at staffed stations can sell tickets during regular ticket office hours. Please call 1-800-USA-RAIL (1-800-872-7245) for details.

When Reservations Are Required

To ensure that you get the space and accommodations you require, you must make a reservation for any of the following:

• Wheelchair space
• Transfer seats (for when you travel in a seat and stow your wheelchair)
• Accessible sleeper accommodations

We require that you make reservations for such accommodations on all trains, including on "unreserved trains" (on which reservations for ordinary seats are not required).

Accessible space is limited. Please make your reservation as far in advance of travel as possible.

Who May Reserve Accessible Accommodations

Up until 14 days prior to the departure of each train from its origin city, reservations for accessible bedrooms may be made only for passengers who are mobility impaired.

After this period, and if all other Deluxe and Family bedrooms have been reserved, accessible bedrooms are made available to all passengers on a first-come, first-served basis. For this reason, we urge you to make your reservations as far in advance of travel as possible.

Details About Discounts

Amtrak offers a rail fare discount to passengers with disabilities. To receive the discount you must book your reservation by telephone or at a ticket counter. Sorry, discounts are not available when you book online.

You must also provide written documentation of disability at the ticket counter and when boarding the train.

Acceptable documentation includes:

• Transit system ID card
• Membership card from a disabilities organization
• Letter from a physician

You may not combine this discount with other discount programs. Please ask your reservations sales agent for further details about restrictions.

How to Get Your Tickets

If you've purchased your tickets at least 9 days prior to departure, we will mail your ticket to you.

Alternatively, if you are departing from a station with a staffed and open ticket office, you may pick up your ticket when you arrive at the station. To find out if your departure station has a ticket office that is staffed and open at the time of your departure, please find the station at our 'Stations' section, or call 1-800-USA-RAIL (1-800-872-7245).

How to Get Additional Information

If you have any other questions, comments or suggestions, please contact the Office of Amtrak Access by mail at:

OFFICE OF AMTRAK ACCESS - 2W
60 MASSACHUSETTS AVE NE
WASHINGTON, DC 20002