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Making Reservations for Accessible Space

How to Make Reservations

Amtrak makes it easy to purchase tickets for accessible space by offering various booking options:

  • Online: Reservations for wheelchair space, an accessible seat or an accessible bedroom can be made on Amtrak.com. Reservations are limited to one adult passenger with disabilities or reduced mobility and one adult companion for one-way and round-trip train travel only. To make reservations on the Auto Train (Lorton, VA to Sanford, FL), Downeaster (Boston, MA to Portland, ME), Atlantic City Express Service (Philadelphia, PA to Atlantic City, NJ) or Thruway connecting service (bus, ferry, taxi, etc.); or if you’re traveling with more than one adult or with children/infants, use one of the other options listed here.
  • By telephone: Call 1-800-USA-RAIL (1-800-872-7245). Agents are available 24 hours a day, seven days a week.
  • By TTY: Call 1-800-523-6590. Agents are available 24 hours a day, seven days a week.
  • At an Amtrak ticket counter: Ticket agents at staffed stations can sell tickets during regular ticket office hours. Learn more about Amtrak 'Stations' including accessible amenities at each station.
When Reservations Are Required

To ensure that you get the space and accommodations you require, you must make a reservation for any of the following:

  • Wheelchair space
  • Accessible/Transfer seats (for when you travel in a seat and stow your wheelchair)
  • Accessible bedroom accommodations

We require that you make reservations for such accommodations on all trains, including on "unreserved trains" (on which reservations for ordinary seats are not required).

Accessible space is limited. Please make your reservation as far in advance of travel as possible.

Who May Reserve Accessible Bedroom Accommodations

Up until 14 days prior to the departure of each train from its origin city, reservations for accessible bedrooms may be made only for passengers who have reduced mobility.

Passengers booking an accessible bedroom accommodation must certify that they requires one or more of the access features of the accessible bedroom accommodation in order to book and receive the discount. Passengers are not required to indicate the nature of their reduced mobility, only that they require the access features due to having reduced mobility. Conductors on trains with accessible bedroom accommodations will provide a self-certification form to be completed by the passenger.

Within 14 days prior to a train departure from its origin city, and if all other Bedroom and Family bedrooms have been a reserved, accessible bedrooms are made available to all passengers on a first-come, first-served basis. For this reason, we urge you to make your reservations as far in advance of travel as possible.

Details about Discounts

Amtrak offers a 15 percent rail fare discount to passengers with disabilities or reduced mobility and a traveling companion.

This discount cannot not be combined with other discount programs (such as senior, AAA, Student Advantage, NARP, etc.) unless such discounting is expressly described in the terms and conditions of a particular program. Please ask your reservations sales agent for further details about restrictions.

You must provide written documentation of disability at the ticket counter and when boarding the train.

Acceptable documentation includes:

  • Transit system ID card
  • Membership card from a disabilities organization
  • Letter from a physician