Welcome to the Amtrak Customer Advisory Committee (ACAC), a volunteer organization that represents the needs and concerns of the traveling public to Amtrak management.
Established in 1997, the committee’s purpose is to:
Whether the issue is safety, service or travel for passengers with disabilities, the ACAC is structured to give immediate, informed feedback from the customer's perspective to management.
The ACAC comprises a group of 24 volunteers that represent the diversity of Amtrak customers from every corner of the United States. The committee acts as a customer service and product focus group meeting several times a year with Amtrak senior management to ensure that the voice of the customer is heard.
Amtrak Customer Advisory Committee members are among the most active of the railroad's passengers. Members are frequent Amtrak riders who commute daily between major cities on Amtrak and/or travel across country several times a year. During each trip, members gather input from passengers about their experiences with Amtrak. In addition, each member serves on regional service committees that focus on specific issues or markets.
Amtrak customers who wish to submit an employee or service commendation or request a refund may call 1-800-USA-RAIL and ask to speak with the customer relations department.
For more information about ACAC, send a note to acac@amtrak.com.
