Welcome to the Amtrak Customer Advisory Committee (ACAC), a volunteer organization that represents the needs and concerns of the traveling public to Amtrak management.
Established in 1997, the committee’s purpose is to:
Whether the issue is safety, schedules or travel for passengers with disabilities, the ACAC is structured to give immediate, informed feedback from the customer's perspective to management.
The ACAC comprises a group of 23 volunteers that represent the diversity of Amtrak customers from every corner of the United States. The committee meets several times a year with Amtrak senior management to relay the concerns and suggestions gathered from passengers during ACAC members’ travels and from their outreach activities.
Amtrak Customer Advisory Committee members are among the most active of the railroad's passengers. Members are frequent Amtrak riders who commute daily between major cities on Amtrak and/or travel across country several times a year. During each trip, members gather input from passengers about their experiences with Amtrak. In addition, each member serves on subcommittees that focus on specific issues or markets.
ACAC Annual Report 2003-2005 (PDF, 827K)
Amtrak customers who wish to submit an employee or service commendation or request a refund may call 1-800-USA-RAIL and ask to speak with the customer relations department.
For more information about ACAC and how to apply to become a member please send a note to acac@amtrak.com.
